Ace Hardware is people’s choice when it comes to home hardware essentials. They sell cooking essentials, power equipment and tools, paint, shelves, and many more things. For those who are not happy, they offer their customers the facility of Ace Hardware’s return policy. You can simply follow a few steps and make a return. You will also know more about your situation and how to make a return in multiple ways. The process is also very easy and quick.
What is Ace Hardware Return Policy?
The return policy of Ace Hardware provides a 30 days return period. During this period, you can return or exchange a product or get a refund. There are some conditions according to the Ace Hardware return policy that allows you to successfully make your return. 
Are Ace Hardware Returns Free?
Yes, if the product you have received is incorrect, damaged or defective then Ace Hardware will not ask for shipping charges. However, if you are unsatisfied with the product, then the return shipping needs to be paid for by you.
Can I Return My Fuel-Powered Equipment At Ace Hardware?
Yes, you can return Fuel-powered equipment at Ace Hardware within 30 days from the date of purchase. The original receipt must be present and the product should be unused and in original packaging. You cannot fuel into the equipment if you want to place a return.
How to Return at Ace Hardware?
Ace Hardware Return Policy gives you a provision of returning a purchased product online and in-store as well. You have to follow a few steps after which, your return process gets complete. Here are the detailed steps to return online and In-Store:
Ace Hardware Return In-store
Ace Hardware return policy also provides returns In-Store. If you’ve bought a product online or from the store, you can return it with the In-Store method. you have to follow these few steps to return a product In-Store:
- Take your purchase slip or the receipt to the nearest store.
- Carry the product in its original packaging.
- You also need to carry a valid photo ID proof.
- Once all the paperwork and your product’s condition is checked, then your return will be accepted.
Ace Hardware Return Online
The online method will help you return your product within just a few clicks. After the completion of the procedure, you can mail your return order to the store or request them to send their transport service to pick up the product from your address. Follow these steps to return your product online:
- Firstly, log in to your account on their website.
- Select the product you wish to return.
- You need to give a valid reason for returning the product.
- Pack the item in its original packaging.
- Stick the return label to the package.
- Mail it to the nearest Ace Hardware store or place a request at the store to pick up the package from your address.
Ace Hardware Return Policy Exceptions
This return policy has listed some exceptions which specify that they will not give any return, exchange, or refund over some specific products due to certain reasons. Any type of paint bought online can not be returned in any condition. Gas-powered and other outdoor equipment are not allowed a return or exchange once the oil is poured in it, even if you wash it off properly.
In case you want to return an assembled product, you can return them to the Ace Hardware store nearest to you. The store manager may charge a 15% dismantling and re-stocking fee. Although in case of damaged or wrong product delivery, they will not charge you anything.
Non-Returnable Items
According to the Ace Hardware return policy, there are a few items that you can neither return online nor In-Store. This is due to safety and hygiene reasons. Although, if any of these items are delivered to you in a damaged or incorrect state, then you may contact the customer care department for requesting a return. Here are the non-returnable items are listed below:
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Ace Hardware Exchange Policy
You can request for exchange of a product online and In-Store also. Your items can be exchanged within 60 days from the date of purchase. You can exchange online or through the In-Store method. To exchange online, you have to follow the return process and then place a new order. To exchange In-Store, you can take your product, its purchases receipt or slip, the instruction booklet and your valid photo ID proof to the nearest store. If the store manager approves, then you can exchange the product for another product of your choice. Keep in mind that the product you want to exchange, must be in unused condition and it should be packed in its original packaging.
Ace Hardware Refund Policy
According to the Ace Hardware return policy, it may take three to five working days to initiate your refund. This time excludes the time taken by the delivery service or the bank. The Ace Hardware refund policy also has some conditions to it.
If you are returning an assembled product, then a 15% charge of dismantling or restocking may apply, which will be deducted from your refund. the shipping charges are also deducted from the refund. If your payment is done through reward points, then they are not refunded. Although, you need to remember that if you receive a damaged or wrong product then none of the charges can be deducted from your refund upon return.
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Ace Hardware Return Policy Covid-19 Response
Ace Hardware says that they have taken precautions in their store to prevent the spread of the coronavirus. They provide sanitiser and follow the covid protocol for the safety of all the customers & associates. They do the regular safety check for all the associates that are working with Ace Hardware. Although, the pandemic has resulted in slowing down of the work, and hence, you may face a delay in your processing time.
Frequently Asked Questions
1. Can I trace my order?
Yes, for online tracking can go to my order. For offline tracking, you can call the customer care.
2. Can I return items without a receipt?
Unless you have your transaction ID or credit card slip or a legal statement that you have purchased the item, you can not return a product.
3. Does Ace Hardware give free delivery?
Yes, but this service is only available for only Ace Rewards Members.
4. What is the valid period of returning my product?
You can return your product within 30 days of purchase.
5. How much is the charge for dismantling and re-stocking fees?
The store manager may charge 15% as dismantling and re-stocking fees. In case of damaged or wrong product delivery, you won't be charged anything.
Also, Keep in Mind!
The Ace Hardware return policy is simple in understanding and has a very quick process. There are just a few steps to follow and some conditions that must be fulfilled to initiate a return. Hence, it is very convenient to return a product at Ace Hardware. Although, you must go through their website for a detailed view of the return policy. It will also be helpful if you are aware of other popular brand’s return policies like Ashley Furniture and Ikea.
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