So, our today’s article is about Amazon Return Policy. If you are confused with questions like how to return an item, can you get a replacement, how much refund will you get after the return, can you get a full refund, can you return items after the given time period, etc. Get your mind ready to collect answers to all these questions. Also, we have briefly discussed the huge return policy of Amazon and lastly, we have a small FAQ section for you. Just be with us till the end and you will know everything you need to know about Amazon Return Policy.
Amazon Return Policy
Amazon gives you 30 days to return your product. So, according to the Amazon return policy, the product will not be returned after the given time period. Almost all products will have the same return policy but there are some exceptions or different for some of the products which will be talked about further. Amazon has categorized a huge list of return policy which will help you to a greater extent in returning your product.
- Statutory Cancellation Right
- Amazon Voluntary Return Policy
- Defective Items After 30 Days
- Amazon Global Store Items
- Amazon Fresh Items
- Customised Products
- Other Specific Items
So these are some Amazon return policy, furthermore, we will try to understand them briefly.
Statutory Cancellation Right
Now in accordance with this right, you can return your product to Amazon without any valid reason within 14 days of purchase. Now you may think what’s the advantage in that, this right allows you to change those products also, which you may not be able to return due to some exception if your reason of return is not so valid enough.
Amazon Return Policy (Voluntary)
This policy states that you must return the bought product in same condition as the new one, unused and without any damage with its original packaging. The product must not have any damage or use sign or it may not be returned.
Although Amazon Return Policy gives you the guarantee to change every item bought within 30 days of purchase, some items have some exceptions due to which they are not returnable.
- Health and hygiene-related products cannot be returned once you have disturbed their packaging after the delivery.
- Protected software items once bought and used its pin to open the software are not able to return.
- If any items are customized by you after the delivery, it is not returnable.
- If the service provider has completed the delivery and you accepted the service then it cannot be cancelled.
- Due to tremendous and uncontrollable fluctuations in prices of certain (alcoholic) items it may not be returned.
- Items whose expiry date is less.
- Books, magazines, journals, etc. cannot be returned if its originality is disturbed.
These points must be clear in your head if you are looking for a return. If not, then it can cause you in your refunds, know more about refunds in the Refund Policy section.
Defective Items After 30 Days
According to Amazon Return Policy, Amazon will repair your product in case your product gets damaged or defective after 30 days time period. If due to some reason it is not repaired then you will get a replacement or in other cases, you will get your refund. You will not get a replacement or refund when the product is damaged due to external factors. Exhaustible products cannot be returned after 30 days.
Amazon Return Policy – Global Store Items
If you have purchased an item from Amazon.co.uk and if it needs to be imported from another country then you are responsible for paying the import taxes and fees of the product. You are also responsible for the legality of the imported item. In this case, you are not able to return or replace a product. To know more about their warranty, guarantee, refunds and returns see Amazon Global Store Terms and Conditions.
Amazon Return Policy – Fresh Items
According to the Amazon Return Policy, fresh food items are not retunable until you receive a damaged or wrong product. And the return time for these items is of 7 days. Therefore you must return any Amazon Fresh Food Items in 7 days or it cannot be returned after the given time period.
Amazon Return Policy – Customised Products
Obviously, after the delivery Amazon will not accept the return of any item which has been customized. Already customized? Contact the manufacturer or seller within 14 working days. In case of any damaged or faulty item, you will get the return, provided, the product must be in original condition.
Amazon Return Policy – Hazardous Items
The returns of hazardous items which contain flammable or harmful to human as well as the environment, needs a special transport service. Thus returning such items will cost you some charges unless you receive a damaged item. While returning such items you must take care of some important points according to Amazon Return Policy.
- The packaging must be original as the one you received.
- It must be tight enough so that any liquid does not come out during transportation
- The packaging of such items should not be lose, it can cause dismantling of the item during transportation.
- Any product containing lithium material must be packed properly and with utmost care.
- The labeling should be proper.
Please contact their customer care for further knowledge about the same at 1800-3000-9009.
Other Specific Items
Now, some items on Amazon are already in the open-box condition which means they are not packed or sealed. During the return of these items, you must not seal or pack it from your side. As Amazon Return Policy states to return any item or product that specific item or product must be in the same condition in which you received during the delivery. You give the ORIGINAL product. Do not become very good to pack it if it was not. Amazon will NOT accept your return.
Amazon Return Policy gives you 30 days time period to return your product. Here are the steps to return your product. You can return it online or offline in their store.
Return Online on Website/App
So online return is not so difficult. Just follow the steps below to return your product within just a few clicks.
- Log in to your Amazon account, Website or App.
- Click on Returns and Orders, to see your purchase history.
- Select the product which is to be returned.
- Click on the Return option.
- Give valid reasons for returning the product.
- Click on continue.
- Another page, select what you want, a replacement or a refund. Then click on continue.
- Select a date when they will arrive for a pick-up.
- Select destination. It will be selected by default but you can change if you want with the Change option.
- When done, click on the Submit button.
The return process ends here. When they arrive to collect the item they will hand you a return slip. It must be kept safe until the refund or exchange is completed. You can check the return status in the box.
Return in Store
If you have bought the product from their store then you can simply return it to the store. Just visit the Amazon store near you and tell the cashier that you want to return the specific product. He/She will check the product condition according to the Amazon Return Policy. If you are eligible for a return then he/she will direct you with further information. You can even contact their customer care for the same. Here’s their customer care number 1800-3000-9009.
Exchanges and Replacement
Now if you want an exchange of the product you bought from amazon then you can get a replacement unless the following criteria are followed.
- First and main, the product must be in the same packaging, very less used, and should not get any damage in order to get a replacement.
- You cannot get an exchange for products bought at Amazon Global Store.
- You will get a replacement only if you have purchased the item through debit or credit card.
So in order to get a replacement, you must remember these bullet points. Maybe you don’t like the color of your Fashion wears or you got some size issues. You pay for the delivery charge in such cases, unless the fault was of Amazon to send you wrong or damaged product.
You can get a return once your return is successful as stated under Amazon Return Policy. After you put your return request it may take up some time to complete your return process which may take up to 2 weeks sometimes. So the average refund time can be about 14-15 days after you put your return request. You will receive a refund in that many days, but it may take some time to show in your credit or debit card or in your bank account.
Factors Affecting Full Refund
There are many factors which may affect you from getting a full refund,
- If Amazon has sent you the proper product the one you asked for, then there is no chance of getting 100% refund. You will be charged a delivery fee.
- If you have damaged or violated the product.
- Improper packaging as compared to the original one.
- Torn books, opened cassettes, CDs and other media.
- Used products.
- Accessed software items, may be replaced with some charges.
These are some of the reasons which can cause you from getting a full refund. The charges from your original payment will be deducted. How much refund you will get depends upon the condition of the product and a valid reason for return.
Can You Get a Full Refund?
YES. You can get a full refund. Amazon return policy provides free delivery and does not charge the collection fees if the item is damaged, or faulty, or improper, or different then the description. And you may get a 100% refund of your product. Also if you keep the above-mentioned factors in mind and return the product in its original form then there are chances of getting a full refund. Learn more about Amazon Refund Policy here.
Yes, and also you can get a full refund unless the product is packed like the new one and not damaged. Yes, but not if the damage is due to some external factor or caused by your fault. Yes. Amazon has banned customers, practicing too many returns. Yes, with the help of instant payment. But you have to send the item within 45 days.
Can I return an item to Amazon if I opened it?
Can I return something on Amazon after 30 days?
Can Amazon ban you for too many returns?
Can you get return before you return your item?
Yes, and also you can get a full refund unless the product is packed like the new one and not damaged.
Yes, but not if the damage is due to some external factor or caused by your fault.
Yes. Amazon has banned customers, practicing too many returns.
Yes, with the help of instant payment. But you have to send the item within 45 days.
First of all, congratulations if you have made it till here, it was a long journey. Also, we have discussed the steps to return your product. If you have gone through everything properly then you are not going to get any difficulty with Amazon Return Policy. Then also if you get any problem with today’s content or have any queries just comment down in the comment box and we will solve your problem if possible. Give a look at the return policy of United Airlines Return Policy and Ashley. To improve our content your feedback will be helpful? So don’t forget to leave feedback.