Are you searching for American Eagle Outfitters Return Policy? Then you are on the right article to look for the return policy guidelines on American eagle. Here you will get to know about the complete detail on return policy, exchange policy and refund policy. Let us move ahead and see what this return policy says!
American Eagle Outfitters Return Policy
Purchased something from American Eagle Outfitters and did not fit or satisfied your mind then you can go for the return policy of it. The return policy accepts to return the product within 60 days from the date of purchase. If the product is in the actual state or its original condition then you are entitled to a full refund procedure. Suppose you missed out on the time-frame of the return policy then you are eligible to return the product within 61 to 90 days from the due date of the purchase.
Remember one more thing if you have purchased the item from the Online store or from the In-store shop it does not matter. The return policy for both the method is the same. They have also stated that you can return the item at any AEO, AEO Factory, or Aerie in the US or Canada.
American Eagle Outfitters Response To Covid-19
They have been very cautious with the safety of their employees and their customers. They have re-opened their stores and have made necessary changes in the store following the state guidelines against Covid-19. Precautions are necessary and therefore you might have a different experience to what you are used to in the store. You can get an idea from here, what kind of changes have been made to the stores for the safety of everyone.
Return & Exchange & Refund Policy For US & Canada
The return & exchange & refund policies are divided into two forms one for the United States and another for Canada. Let us begin with the American Eagle Outfitters Return Policy & Exchange Policy & Refund Policy for the United States of America & Canada. So here I would like to discuss the complete details on it. Here we begin:
Procedures For Returning The Items
Many customers use to ask that how can I return my purchased items from the American Eagle. So, below you will get to know about it. Follow the below process to return the purchased item from the US or Canada. Both have the same and equal return procedures except for the mailing addresses. But before we start with that let me tell you that the return policy is divided into two ways. You can return the product by going to the nearest location of the store or return it via mail.
They are also allowing shoppers to return the online purchased item to the store but cannot return the store item using the online process. As told above that you can return the purchased item to the store or via mail or using the online portal within 60 days from the date of purchase. You can also return the product after the completion of the time-frame within 61-90 days from the original date of purchase.
Return By Mail
You can return the items using mail if it is an easy procedure for you. Follow the below-given steps to return the product via mail. which are as follows:
- Put the product into its original packing box and seal the product properly.
- Keep all attachments with the product along with the sale receipts.
- Cover the labels except for the Shipping Label and visit HERE for the free shipping label.
- Never make any kind of changes on the label for better verification.
- Make sure with the American Eagle Outfitters customer care department before shipping the products.
- The US mailing address for Return Department of AEO is at:
- Retail Distribution West LLC, 1301 N. Davis Avenue, Ottawa, KS 66067.
- Canada mailing address of AEO Return Department is at:
- American Eagle Outfitters, 450 Courtneypark Drive West, Mississauga, ON L5W 1Y6.
Thus, this was about the return policy of the first way. By following beyond steps you can go to return via mail. Next, is about the second way of the return policy. Move ahead and know about the return In-store procedure.
Return / Exchange In-Store
You can easily return the online purchased item at the store but you cannot return the store product using the online excess. Follow the under steps for an easy and quick return of AEO, the process is as follows:
- Go to the nearest store location. Click on “Store Finder“.
- Then contact the Customer Support Desk (CSD).
- Return or Exchange the product into its original form with a receipt.
- You can also return or exchange the product with the necessary tags with its original packing.
- After the verification, you will get a refund within 1-2 working days.
Therefore, this was about the American Eagle Outfitters’ return policy procedures. According to the research we get to know that the best way of returning the product is In-store return because there you can get a refund between 1-2 days while via mail it takes time. So, for an immediate refund, you can go for an In-store return or exchange policy.
Remember the following points while returning or exchanging the product.
- You will not get your shipping charges as a refund.
- American Eagle does not accept COD return.
- Return via mail will take 5 weeks for the refund process.
- Your refund will be credited between 1-2 working days.
- You will only get the merchandise amount after returning the product.
- For wrong inputs, AEO will not take any responsibilities.
- Your refund procedure will start after the inspection of the product.
- To avoid damage while mailing then seal the product properly as AEO will not be responsible.
Thus, these were the points to take care of while returning or exchanging the product. Next, are some frequently asked questions by the shoppers or can say by the online shoppers. So, read out the basic FAQsto know about the basic information.
What is the customer care number of American Eagle Outfitters?
The customer care number of the American Eagle Outfitters is 1-888-232-4535.
Within how many days I can return the product?
You can return the product within 60 days and also between 61-90 days from the date of purchase.
Can I return the product without a receipt?
According to the American Eagle Return Policy, they do not accept returns without a receipt.
Mailing address for return the product in the US and Canada?
The mailing address of the US: Retail Distribution West LLC, 1301 N. Davis Avenue, Ottawa, KS 66067. The mailing address of Canada: American Eagle Outfitters, 450 Courtneypark Drive West, Mississauga, ON L5W 1Y6.
Therefore, the above information was all about the complete guide on the American Eagle Outfitters Return Policy. Above I have mentioned every detail of the return, exchange, and refund policy. Return policy or exchange policy is the same for the United States and Canada. To know more about the return policy you can contact them on 1-888-232-4535. You can also follow them on Facebook, Twitter, Pinterest, Youtube, and Instagram. Visit more alike articles: Gander Mountain Return Policy, LensCrafters Return Policy, and DSW Return Policy.