Argos inventory consists of all sorts of merchandise from furniture, wearable apparel, health & beauty products as well as sports equipment. They also happen to have a very straightforward return policy in case you are not happy with the purchase. Our guide will help you make an easy return by explaining all necessary aspects of Argos return policy and its exceptions. Let’s get started.
What is Argos Return Policy?
Except for some of the personalized items (discussed in the exceptions), the Argos return policy covers returns on all merchandise within 30 days of your purchase. The item should be in a salable condition in its original packaging. You need to return all parts including any free items. If there are any tags, do not remove them, if you aren’t sure about keeping the item. You’ll also need to present a purchase proof – this could be till/kiosk receipt, confirmation email, e-receipt, or your order number.
Now that you know the key aspects of Argos return policy conditions, let’s move on to the return process.
|Return Period||30 days|
|Return Method||1. Argo's Store/Argos Sainsbury's Store
3. Live Support Chat
Are Returns Free At Argos?
Argos will offer you a free return if the order was delivered via their home delivery service. Simply reach out to their live chat team to arrange a collection of the items.
What If Argos Sends Me a Wrong or Faulty Product?
You may check their product support page to resolve the issue or dial their team at 0345 640 2020.
How Do I Return At Argos?
There are various ways you can make a return at Argos. This all depends on how you made your purchase initially. Remember that postal, as well as in-store returns, are not possible for delivery of larger items. Let’s see each return option in detail.
Return By Post
Online returns are only possible for home delivery of small items and Tu clothing purchases (both in-store and online). Remember that Argos return policy doesn’t cover postal returns for in-store purchases, collection from Saintsbury’s collection point. These items must be returned to their store.
All details of postal returns will be mentioned in your delivery note. If you are having trouble, you may also contact their customer support on their website or at 0345-640-2020.
Postal returns are also not accepted for home delivery of large items. Let’s see how to return these.
Start A Return Via Their Live Chat
This option is only available for home delivery of items, both small and large items. Simply contact them via their live chat support and their support staff will help you with the further processing.
Return To Argos Store/Argos Store In Sainsbury’s
Under the Argos return policy, Argo’s stores (including the ones located in Sainsbury’s) accept returns on all eligible items (except home delivery of large-size items) regardless of where you made your purchase. This includes –
- store purchase from Argos/Argos store in Sainsbury’s,
- purchase from Sainsbury collection point
- Home delivery of small items
- Tu-clothing store purchase or delivery.
Argos Return Policy Without A Receipt
As we said, several things can be proof of purchase, a till/kiosk receipt, an e-receipt, a confirmation email, or your order number. But even if you don’t have any of these, you can visit your nearby store with your card/bank statement or the email address you used to buy your item. They’ll help you with the return by finding your purchase in their records.
Argos Return Policy Exceptions
Though Argos accepts returns on most of the merchandise, for some categories of products, Argos return policy mentions some additional key points.
- The product page mentions if the item is non-refundable. They may also ask for the product serial number to check if the item is sold from their inventory.
- Exchanges/refunds on food, pierced jewellery and underwear are not possible unless they’re faulty out of the box.
- Returns on DVD, music, or software are only possible if you return them sealed in their original packaging.
- They also reserve the right to reduce the amount of your refund if the item to packaging has signs of excessive use.
Argos Exchange Policy
Argos also provides customers with the option to exchange items with a similar one. But remember that exchanges also depend on stock levels. So if an exchange is not possible, they’ll refund the amount to your original payment method. For exchanges, the return timeframe and conditions remain the same as the Argos return policy.
|Exchange Period||30 Days|
|Exchange Method||1. Argo's Store/Argos Sainsbury's Store
3. Live Support Chat
Argos Refund Policy
After Argos processes your return items, they’ll initiate the refund to your original payment method. In-store returns for cash and gift card payments can be refunded immediately. For card payments, it can take up to 7 days for the refund to appear in your account. PayPal refunds can take, even more up to 30 days.
|Refund Period||7 days (30 days For PayPal Orders)|
|Refund Method||Original Mode of Payment|
Argos Response To Covid-19
Following the pandemic and its negative effect on businesses, Argos has taken some following necessary steps to keep their customers and employees safe.
- For customers’ safety, all store employees are wearing masks, and customers are also encouraged for the same.
- You can also find hand sanitization stations in all of their stores. If you are visiting their store or Sainsbury’s collection point, you can find sanitizing facilities right at the entrance.
- To minimize tough, Argos return policy covers returns at the collection points of Sainsbury’s supermarkets only for orders collected from a Sainsbury’s collection point.
Frequently Asked Questions
1. How long will my refund take if I return online?
It will take up to two weeks for the return to reach and get processed at their facility. After that it can take up to 7 days for the refund to show up in your bank account.
2. How Do I return an Argos Item collected from Sainsbury's collection point?
You can either return it to an Argos store, Argos store located in Sainsbury's or directly return it to a Sainsbury's collection point.
3. Can I return jewelry at Argos?
Unfortunately, you cannot return pierced jewelry as well as food items unless they're faulty.
4. Can I return at Argos without receipt?
Yes. You can present your card or bank statement and even the email address you used to make the purchase. You'll surely get your refund if they succeed in finding your purchase.
5. Does Argos repair faulty items?
If your item seems faulty, the chances are you need some advise to get it working again. If not, Argos will help you with repairs also. All you need to do is visit their Product Support page.
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Also, Keep In Mind
Returning to Argos is very simple. Argos return policy covers in-store returns on all items except home delivery on large items. You have 30 days to make a return and some criteria need to be maintained. Also, take note of our exceptions section as food items, pierced jewellery, and underwear can only be returned/exchanged if they’re faulty. You can also read articles on similar retailers like Ace Hardware and Ross.
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