Asda is a supermarket store that sells a range of George fashion and home products as well as grocery, baby products, and financial services. With such an all over the place inventory of products and services, you may sure think what are the rules for Asda returns & refunds. If you are wanting to return your item, our guide on the Asda return policy will make things very much easier. Let’s start with their standard return policy.
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What is Asda Return Policy?
Asda return policy provides its customers a valid period of 30 days to make a return or exchange. You may return for any reason but remember that all Asda returns must accompany a proof of purchase for a successful exchange or refund. If the reason for return is just a change of mind, you’ll have to return the item in original packaging with all components.
| Return Period | 30 days |
| Return Method | In-store & Online |
| Contact Method | 0800 952 0101 |
| Official Website | Asda |
What is the Asda 100-Day Satisfaction Guarantee?
Asda also offers a 100-day satisfaction guarantee on all George clothing items, as well as some selected George home products (below exclusions apply). The following items are only subject to the 30 days Asda returns and are not covered in the 100-day satisfaction guarantee.
- Pierced jewellery
- Hair accessories
- Mattresses
- Indoor & outdoor furniture
- Clothing that’s sold from franchises
- Non-George branded clothing
Can I Make A Free Return to Asda?
You are only eligible for a free return if you have made your purchase from George. You can easily make your return without paying any shipping charges
How Can I Return my Asda Purchase?
Asda returns depend upon where you made your purchase in the first place. You must return your in-store to their store. For online orders or collection from their locker box, there are a few options available. Let’s check these out.
In-store Returns
If you are not happy with your in-store purchase, we suggest you return the product to the same store where you made your purchase. If not possible, you are free to return it to any of the Asda superstores, Asda living store, or Asda supermarket. Use the store locator to find the nearest store.
Note – Remember that Asda returns or exchanges are not possible at their petrol filling stations unless the purchase was made at an Asda petrol station.
Online Returns
There are a few options available for the return of your online purchase. You can return your item after as well as at the time of receiving the delivery. There are also two ways depending on how soon you respond after the delivery. Let us simply explain this.
Return At The Time Of Delivery/Collection From Their Locker Box-
If you are not happy with your item when it arrives at your doorstep, the quickest way to get your money back is to hand it back to the driver.
If you are collecting an order from their locker box, simply leave any unwanted item in the locker. This way they’ll sort your refund amount straightaway.
Asda Returns Within 5 Days Of Delivery/Collection-
If you’ve already received your item and the order is within 5 days of delivery/collection, you can easily request a refund online. Simply log in to your Asda.com account and click this link. This will take you to “Your orders”. Follow the necessary steps to get your refund online.
Returns After 5 days Of Delivery/Collection-
You cannot request an online refund if you are over 5 days after the delivery/collection of your items. To get your refund, you’ll have to reach out to them using their online form.
They’ll contact you within 48 hours once you submit this form. If you cannot wait and want a resolution ASAP, call 0800 952 0101.
Asda Return Policy Exceptions
Asda returns are possible on most of the eligible items as long as you have proof of purchase. However, music, videos & video games can only be returned one time for an exchange of titles.
Electrical products are also subject to their 30 days return & exchange window unless you receive them in faulty condition or they are falsely advertised. Any faulty or misdescribed items can be returned within 1 year of purchase as long as you have the original receipt or proof of purchase.
What Can I Not Return?
You cannot return tobacco products and prescription medicines unless they are faulty or misinformed.
Asda Exchange Policy
At Asda, exchanges are subject to the same rules that apply to Asda returns. You can easily exchange your product within 30 days as long as you have the original receipt or any other proof of purchase.
Be sure to check out: Argos return policy and Sams Club return policy
| Exchange Period | 30 Days |
| Exchange Method | In-store & Online |
Asda Refund Policy
Asda will issue the refund to your original form of payment within 3 to 5 days or more depending on your bank. In case you have your original receipt but not the original tender type you used for your purchase, they’ll provide you with an Asda gift card with the value of your item’s current selling price.
| Refund Period | 3 to 5 days |
| Refund Method | Original Payment Method |
Frequently Asked Questions
1. Does Asda accept returns on video games?
Yes, but you can only return it for a one-time only exchange of the title.
2. How do I return my Asda store purchase?
You can return it at any Asda superstore, Asda living store, or Asda supermarket.
3. Can I return to Asda without a receipt?
Unfortunately, Asda doesn’t offer exchanges or refunds without the original receipt or other proof of purchase like a till receipt or credit card statement.
4. Does Asda accept returns on all items?
Asda doesn’t accept returns on tobacco products and prescription medicines. You may only return these if they are faulty or misinformed
5. How can I return a faulty item to Asda.com?
If your order arrives faulty or it was falsely advertised, you can return it within 1 year of purchase as long as you have proof of purchase
Also, Keep in Mind
Asda return policy offers a 30-day return window for all eligible items as long as you have the original receipt or any other proof of purchase (till receipt or bank statement). They also offer a 100-day satisfaction guarantee on George clothing and some selected George furniture products. Asda returns are not possible for tobacco and prescription medication unless you receive them faulty. If this was helpful, you may also read similar articles on H&M & Dillards.
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