Not satisfied with a product you bought from Ashley Furniture? Well, they have a return policy. Today our article is about the Ashley Furniture Return Policy. If you are looking forward to knowing more about returns and refunds, read this article. Hence, today’s article will tell you all about Ashley Furniture Return Policy. After reading this article you will know how to return a product to them and all the terms and conditions. For your easy reading, we have divided the article into segments. The next segment is all about the return policy, kindly read it till the end.
About Ashley Furniture Return Policy
Everything you purchase from them can be returned if you aren’t satisfied or are damaged. The Ashley Furniture Return Policy provides you 30 days to return your product. You will get a refund if you return the product within 30 days of purchase. You have the flexibility to return your product within 30 days. Here are a few terms which you have to follow.
- You must return the product within 30 days of purchase.
- In case of a defect, the company will replace the product.
- If you have damaged the product, it won’t be replaced.
- Contact customer care if you received a damaged product.
- You must also have a purchase receipt.
The products can be purchased and returned within 30 days in two ways. The next section is on the return methods, kindly read below.
Methods to return Ashley Furniture
According to the Ashley Furniture Return Policy, you can return an item you did not like. Now, the return can be made either directly to a store or online. Therefore, you can either walk into a nearby store or return your product online. Thus here we will tell you how you can make the returns. We will start with the online returns first followed by the in-store returns.
Online shopping is trending, so if you are one of those customers who prefer online shopping, read this. If you purchased a product from Ashley’s furniture, but wish to return it you have to do the following. Read the steps carefully and returns will seem really easy.
- Firstly, you have to log in to the site from where you made the purchase. This is the link for the direct site.
- Once you log in, you have to select the product you wish to return.
- Select the product and proceed, answer the prompted questions and provide a reason for returning.
- You will be sent shipping labels.
- Stick those labels to the product after you have packed it in its original form.
- Now lastly, you can mail the item to the store’s address.
Once the store has received your product, you will complete the first stage of the Ashley Furniture Return Policy. Now, it will initiate a refund. Remember, you will receive a refund only if you follow the return parameters above. If you have used and damaged the item or returned it after 30 days, you won’t be eligible. You can read more about the return policy after this section. Now, we will proceed to the in-store returns.
The other way to return your product is to go to a nearby store along with the product. For all in-store returns, the main thing to remember is to carry your receipt. Without the receipt, you will not be given a refund or the return will also not be accepted. In addition to that, also take the item back to the store within 30 days of purchase.
The customer care section will help you with this process. If you have all the relevant papers that came along with the product, you will receive a refund soon. If the purchase slip is missing you can show a transaction ID of that through your card payment.
The refund will be provided to your account directly. For further details read the Ashley Furniture Refund Policy section below.
Ashley Furniture Return Policy Coronavirus Response
Ashley furniture always ensures the safety of the team members, & customers. As everyone knows that the covid-19 is spreading all over the world rapidly. So to prevent everyone should be careful, Ashley furniture provided sanitizer to all the customers and maintains the social distancing in the stores, they do a regular checkup of the associates to make sure they are healthy and safe.
Ashley Furniture Refund Policy
The Ashley Furniture Return Policy, states that you will receive your refunds within 7-10 days of returning your product. Once the store is satisfied with the condition of the product, a refund will be initiated. Refunds will be credited to your account directly through which you made the payment. However, you will not receive the shipping and handling charges. For any cahs purchases, you will have to provide your bank account number. The refund may take uto10 days to reflect in your account.
In case you received a damaged product, contact customer care within 72 hours. Unless for the store’s fault like getting a wrong product or so, the shipping charges will not be refunded.
Ashley Furniture Exchange Policy
If you do not wish to return your product, the Ashley Furniture Return Policy provides you with an option to exchange too. For example, if you received the wrong delivery of the product you ordered. In that case, you can opt to exchange the one you received right? Similarly, you can also exchange the product for other feasible reasons too. All damaged products will be exchanged at no extra shipping cost.
You can call up the store to know on what basis you are eligible for an exchange. If you are having one of those reasons, you can opt for exchanging your item.
Links to related articles
With the hope that this article was helpful to you, we would like to inform you about other articles too. You can read on the Kitchenaid return policy or the Staples return policy. Both the articles are related to household stuff, do go through them.
1. Do I get refunds on shipping charges too?
No, shipping charges are not refundable.
2. Where can I call to clear my queries?
You can reach customer care at 866-436-3393.
3. Can I cancel my order?
Unless your order hasn't been shipped, you cannot cancel your order.
4. What if I got damaged product?
In case you received a damaged product, contact customer care within 72 hours.
5. In how many days can we return the product?
You must return the product within 30 days.
This was all about the Ashley Furniture Return Policy from us for now. We sincerely hope that this article was helpful to you in learning about the returns. According to our research, we have tried to include all the relevant information related to this topic. However, if you feel that we have missed out on any important point, do let us know in the comments below. Apart from the Ashley Furniture Return Policy, we have also written about the exchange policy and refund policy. Thank you for reading and I also remember to comment below. Your feedback will help us improve our content in the future.