ASOS is an offline and online clothing store famous for selling premium clothing, footwear, and wearable accessories for both men and women. But what if your ASOS purchase no longer satisfies you? No worries as the ASOS return policy helps you return most items under a stipulated period for a refund. We’ll help you understand their return policy with all the necessary considerations that will ease your return process.
What is ASOS Return Policy?
The ASOS return policy in the USA follows a basic time duration of 28 days from the delivery date. You can process the Asos return by mail to get a full refund to the original payment method. To place a successful return request at Asos one must fulfil all the return conditions.
Can I Return Asos After 28 Days?
Yes, Asos accepts returns after 28 days. You can still return between 29 and 45 days, but in this case, you’ll get an ASOS gift voucher equivalent to the price you paid for the item.
Are Asos Returns Free?
No, Asos does not refund the shipping charges. While making the refund, they will subtract the shipping charges from your final amount.
How to Return At ASOS?
You can easily return your ASOS merchandise by mail. For this, you’ll require a return label to courier your items back to their facility. Just follow these simple steps and you are good to go.
- Go to the My Orders section and click “Create return”.
- Select the items you wish to return and provide the reason for return.
- Search for a closeby drop-off location and select the one you prefer.
- Click “create return”. Print the return label you received in your email.
- Pack all items in a single parcel and attach the return label outside of the box.
- Finally, drop off the return package at your nearby USPS drop-off location.
ASOS checks all returns as they reach their facility and if the quality control team is not happy with the merchandise condition (tags are missing, signs of wear, etc.) then as per the ASOS return policy, it is in their right to reject the return and send the items back to you.
Returns on Faulty or Incorrect Items
If the item you received is faulty or incorrect then initiate a return immediately. Follow the same method to return. You’ll select “faulty” or “incorrect item received” as your reason for return. Once the item reaches their warehouse, they will refund your amount immediately.
ASOS Holiday Return Policy
ASOS holiday return policy helps you to shop comfortably even during the holidays. This means that if you place an order between 08 November to December, you get a valid returning period up to 31 January 2021, and a full refund for the same. For all orders after 24 December, the standard ASOS return policy will be applicable.
You may also want to check out the return policy of other clothing retailers like the Banana Republic and Uniqlo. These brands also provide the facility for extended returns during the Christmas holiday season.
Non-returnable Items
To maintain hygiene and for their customer’s safety, the ASOS return policy doesn’t cover returns/exchanges on the following categories of products.
- Any opened/used face and body products or if the protective seal is not intact.
- Swimwear and underwear if the hygiene seal is not intact or if the labels are missing.
- Pierced jewelry and face coverings if the seal is broken or has signs of tamper.
Also, All returned items are inspected. So, you cannot return a damaged or worn item in an unsuitable condition that cannot be put back into stock. If this happens, they’ll send the item back to you and you won’t get your refund. Not to mention, the delivery costs will be your responsibility.
ASOS Exchange Policy
Unfortunately, ASOS doesn’t offer exchanges on any items. All items are eligible for a refund only once they reach their warehouse. So, if you want a different size or color then you’ll have to return the item first and then place a new order.
ASOS Refund Policy
The ASOS return policy states up to 21 days for the return to reach their warehouse and get processed. They’ll initiate your refund, once the return items go through a quality check. After this, it’ll take about 10 more days for the refund to appear in your account depending on your bank/card issuer. If your refund is in the form of a gift voucher, it will be available in your ASOS account, and ready to use.
Frequently Asked Questions
1. If I have bought items using a gift voucher, can I return them?
Surely you can. You can return items bought using gift vouchers or a payment card. If you have paid using a gift card, then the refund amount will be credited to your ASOS account directly.
2. Can I demand an exchange instead of a refund?
If you have received an incorrect or damaged item, then ASOS will get it exchanged for you. But if you want to exchange an item instead of getting a refund then it isn’t possible, as ASOS directly refunds all the returned items.
3. Can I return multiple orders in the same parcel?
If your return is taking place in Switzerland, Belgium, Hong Kong, New Zealand, the Czech Republic, or Portugal, then you can return multiple orders in the same parcel. But if you are returning from elsewhere, then you have to send separate parcels for every order.
4. Do my delivery charges get refunded?
The ASOS return policy covers refunds on delivery charges only if you've received an incorrect or damaged item or if the order got canceled due to some circumstances.
5. What if I receive an incorrect refund?
Firstly, get in touch with the customer care department. Include your order details when you get in touch with them.
Read Our Other Articles
If you are a regular shopper of clothing and other apparel then you might also shop at Shein and Lululemon. Here are their return policy.
Also, Keep In Mind!
For all purchase (except ineligible items) that doesn’t satisfy you, the ASOS return policy offers you a generous 28-45 days to return them. A return within 28 days of delivery helps you get a full refund, while for returns between 29 to 45 days, you’ll get the refund in the form of a gift voucher.
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