Everyone buys different Automobile parts, whether from the store or online. The most common problem that many faces are returning it. AutoZone is the largest American retailer of Automotive parts, accessories, and services. So if you want to return your gear to AutoZone then follow along to know how the Autozone return policy works.
We will teach you how to process your return in simple steps. Do you know the important conditions for return eligibility? don’t worry. we will explain that too.
Table of Contents
What is Autozone Return Policy?
The AutoZone return policy covers returns on almost all items within 90 days of purchase. The items should be in original condition without any damage or customization.
You also need the original purchase receipt and product packaging to be eligible for a return. If the item operates on any fluid then you must drain it out before returning it. Online and in-store returns are subject to different conditions.
| Return Period | 90 Days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 800-288-6966 |
| Official Website | AutoZone |
Are Returns Free At AutoZone?
In-store returns are free at AutoZone. Online returns are only free if you receive a wrong or defective item. You’ll have to pay the return shipping fees if there are no errors on AutoZone’s part and you are returning due to buyer’s remorse.
Can I Return Custom Floor Mats?
Autozone return policy doesn’t cover returns on any customized or personally configured items. This also includes floor mats with logos & embroidery.
Do I Need The Original Packaging?
Yes. AutoZone requires customers to return items in the original product packaging. The company has full right to charge a penalty or refuse the return if you are missing the original box/packaging.
How To Return AutoZone Store Purchases?
Any purchases from AutoZone store can only be returned only to their store within 90 days of purchase. Bring the product in its original packaging/box and keep the purchase receipt intact for an easy refund.
How Can I Return Autozone.com Products?
AutoZone provides one of the easiest returns on online purchased items as you can return the products bought at AutoZone.com to the AutoZone store as well as AutoZone.com’s fulfillment center. Let us explain how this both can be done.
Return to AutoZone Store
Visit the nearest AutoZone store. Take your item and original payment receipt to the store. Also, don’t forget your credit card if you used it for online payment. Remember the product must be clean and in its original box/packaging. Tell the cashier about the return. He/She will process your request. Refunds on credit card purchases will be credited immediately at the store.
Keep in Mind: AutoZone will refund the shipping fees only if they made a shipping error or the product was defective. Otherwise, the AutoZone return policy does not cover the shipping costs.
Return to AutoZone.com’s Fulfilment Center
Return your product online by filling up their online return form. Earlier discussed terms and conditions of AutoZone return policy, applied. Shipping cost will be from your pocket unless AutoZone itself makes a mistake in shipping or sends a defective product. Some steps to make it easier,
- Log in to your AutoZone account here.
- Check out the return form you will find in Section B of your Shipping Invoice.
- Fill the form with all the proper information.
- Dress your return.
- Give a reason to return and submit.
- Contact their customer care at 1-800-288-6966 to schedule a pick-up.
Schedule the pick-up and they will make the necessary shipping arrangements. However, if AutoZone made mistake, then AutoZone will provide you with the return label. You stick this label on the package before shipping it.
If the return was due to some other reason and it was not AutoZone’s fault, then it will be more convenient to send it to AutoZone.com’s Fulfilment Center. Use a trackable delivery service so that you can send the return with safety and you get notified once the item is received. They will reimburse your account once the return is successful but the shipping cost, unfortunately, you are paying all the shipping cost.
AutoZone Return Policy on Batteries
AutoZone doesn’t actually accept returns on batteries. Instead, they provide warranties on them. The warranty period of any battery will be listed on the receipt and it expires when you sell your vehicle. If the battery becomes defective during this warranty period, then you can visit any AutoZone store to receive a free replacement. On the other hand, if it goes defective after the warranty period, then you can return the battery and they will give you a credit refund for the purchase of a new battery
AutoZone Return Policy Without Receipt
If you no longer have the receipt and want to return any item then we suggest you contact their Customer Support at 800.288.6966. You can request your transaction information with the executive. Explain then your return request and the representative on call will tell you how to return to the nearest AutoZone store.
Autozone Exchange Policy
Not satisfied and want a replacement? AutoZone provides exchanges to all products excluding some exceptions. All the rules explained in AutoZone Return Policy are applicable for exchange policy. So check whether the item is eligible for an exchange or not. If yes then the easiest method to get a replacement is to visit the nearest AutoZone store. Just ask the cashier for an exchange for the product you wanted a replacement for. Take the purchase receipt with you. You will get the exchange item right away if you are eligible as per the AutoZone Return Policy.
Such a similar return policy is also followed by Apple for iPhones, iPad, etc.
| Exchange Period | 90 days |
| Exchange Method | 1. In-store 2. Online |
AutoZone Refund Policy
The refund policy is simple. You take your eligible product and original payment receipt to the store and you got a refund in the original form of payment. You will receive a merchandise credit in case you lost your original receipt.
| Refund Period | Within 7-10 Business Days |
| Refund Method | Original Mode of Payment |
AutoZone Covid-19 Response
Autozone has taken actions for the covid-19 for preventing its employees and customers. This company has provided a new emergency time off benefit enhancement for eligible part-time and full0time hours AutoZone in the US. Here are some of AutoZone’s Covid-19 responses.
- They maintained proper safety and social distance.
- Employees and customers are required to wear a face mask.
- Sanitization is done properly and regularly.
- Cashless transaction is made possible.
Frequently Asked Questions
Can you return a car battery after purchase?
Yes, but if the battery is installed then it may have a problem with the return.
Do I follow a different procedure to return a core?
No. The procedure is the same. It will have to pass the Inspection test for a successful return.
Can you check the order status?
Yes. Call their customer care and provide your order number. Similarly, you can do it via mail also.
In how many days can we return the product back?
You can return the product within 90 days of the date of purchase.
Customer Service Number of AutoZone.
1-800-288-6966 is the customer care number.
Also To Keep In Mind
The AutoZone return policy covers returns on all eligible items within 90 days. Online purchases can be returned to the AutoZone store or their fulfillment center and In-store purchases must be returned by visiting the store. We also learned how to return a Core to AutoZone. You can either exchange the item or claim a full refund for any eligible return. For any query, contact AutoZone at customer service (1-800-288-6966) or drop it down in the comment section below. For more similar articles you can check Ikea returns, Aldi return policy or Dillards return policy.
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