Bershka is a well known Spanish clothing company established in 1998. While purchasing online, there are times when our exception of the item is not wet. Thus if you are a regular shopper at Bershka, then knowing the Bershka returns policy would help you enjoy a hassle-free return experience. In this article, we have discussed in depth how you can make your return, exchange and get your refunds easily.
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What is the Bershka Return Policy?
The return policy of Bershka is very customer friendly. If you are not satisfied with your product Bershka has a 30 days return period from the date of purchase. No returns are accepted after the 30 day return period. According to Bershka Returns, most products can be easily returned except for a few which are listed as exceptions.
Are Bershka Returns Free?
No, Bershka returns are not free. You have to pay $5.95 per order as shipping charges and this amount will be dedicated from your total bill payment while making the refund. The shipping charges may vary if the parcel is large in size.
Can I Return Personalised Items At Bershka?
No, Personalised items cannot be returned or exchanged at Bershka. Personalised items are specific custom made products which cannot be sold in the retail store again. Thus Bershka does not accept returns on personalised items.
How To Return to Bershka?
The process of return is very simple and easy to follow. According to the Bershka return policy, you can return a product that does not satisfy you through the mail. You have to follow some simple steps to complete the Bershka returns process online.
- Log in to your account and visit the Returns section.
- Click on the order you want to return and submit.
- You will receive an email confirmation with a return label.
- Pack your return items with all accessories.
- Attach the return label on the box.
You can now choose to drop your parcel at your nearest UPS drop off location or schedule pick up by contacting them on- 1800 823 7459.
Bershka Returns Conditions
The item you plan to return to Bershka should be unworn, undamaged and must be free from any damages. The return request must be placed within 30 days from the date of purchase. Additionally, the receipt must be kept in place while making the return. Without receipt, the Bershka returns request can get denied. Return label and the return request have to be placed multiple times for multiple orders, without a return label, the refunds may take longer duration than usual. In case the return label does not match the products in the package, Bershka cannot be held responsible to return the parcel.
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What Can I Not Return To Bershka?
If you are returning items at Bershka within 30 days then you are eligible to get full refunds. However, there are a few items for which the Bershka return request is not acceptable. If the item you have bought is on the list you will no longer be able to place your return request.
Bershka Exchange Policy
The Bershka exchange policy is quite similar to its return policy. You can ask for an exchange within 30 days from the shipment date. If you wish to exchange an item for a size larger or smaller, then you place an exchange request. If your size is not available then Bershka will convert your exchange request to a refund one. You cannot request an exchange for personalised orders.
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Bershka Refund Policy
Once Bershka accepts your return request they wait for the parcel to reach the warehouse. After the parcel reaches them, Berhska will check the item for damages. After approval, Bershka will process the refund in the original mode of payment. However, Credit card payments will take several business days to reflect.
Frequently Asked Questions
1. How many days do I get to return at Bershka?
You can return within 30 days of purchase.Bershka does not accept returns after the 30 day return period.
2. What is the return fee for shipping?
The return fee is $5.95 per order. and Bershka will deduct it from the refunded amount.
3. Can i use PayPal as a payment method?
Yes, Bershka accepts all payment methods except cash, cheque and phone orders. Thus you can easily pay your orders using PayPal.
4. What Can I Do If The Refund Amount Is Incorrect?
Contact Bershka customer service department and they will solve the problem as quickly as possible.You can also take thecopy of you original receipt to make the process smoother.
Also, Keep in Mind
We have discussed in detail the Bershka Returns process and also its customer-friendly refund and exchange policy. To ensure a smooth hassle-free experience it is a must that you carry the proof of purchase and return your product in good condition within 30 days from purchase. In addition, if you are a regular shopper of Marks and Spencer and Asos you may also want to know their return policy.