Big Lots is one of the most famous and fastest growing discount chains in the USA. There are over 1,400 Big Lots stores in 48 states. They mainly sell furniture, grocery, home appliances, electronics, consumables, etc. While shopping we go through many problems and many doubts. In case you are looking to return any of your products, you can do so with the Big Lots return policy. So if you are thinking about the Big Lots return policy on mattresses, sofa, or any other product, keep on reading to know all the answers.
Table of Contents
What is the Big Lots Return Policy?
Big Lots return policy gives a 30 days window to return the product. This 30 days period starts from the day of your purchase. The big Lots returns can be processed both in-store and online. However, the conditions laid down by Big Lots must be followed.
What Conditions Do I Have To Fulfil For Big Lots Returns?
They have a few conditions in their return policy that needs to be followed.
- When you make your return, the product must be in a new condition.
- You should not tamper with the product when you make the purchase.
- Carry all the accessories of the product while making your return. If the product contains a manual book then you should return that too.
Can I Return A Mattress To Big Lots After 30 Days?
Yes, You can return a mattress to Big Lots after 30 days, as long as the mattress is still in the good condition. The refund will be made in-store credit which you can use on your next purchase at Big Lots.
How to Return at Big Lots?
Big Lots Return Policy also states that there are two particular ways to return the product back to them. One way is to simply send them the product through the mail. Another method is to visit any of the nearest Big Lots stores and return the product.
Online Returns by Mail
To return a product purchased online, customers can simply send the product back by mail. You just need to make sure that you are returning the product within 30 days of the original date of purchase. Follow these simple steps for a successful return via mail.
- First and foremost log in to your Big Lots account.
- Open the order history page.
- Choose the order number that you want to return.
- Then, click on “Return Item”
- Fill in the return slip with the necessary details.
- Pack the product safely in a box.
- Attach the completed return slip along with it.
Note – According to the Big Lots return policy, the store only covers the return shipping cost for items that are originally shipped in a damaged or defective condition. This is also applicable if you receive an incorrect item.
To return a product to a Big Lots store, simply take the product to your nearest store along with all the accessories. Remember to pack the product properly. The safety of the product is your responsibility. Give the product back with the original bill. If not, then you must present some kind of purchase proof to make your return. Ensuring you follow these steps, you will successfully make your return. Both methods are different from each other. Choose any one method and complete the process smoothly with the instructions given.
Big Lots Return Policy Without Receipts
If you don’t have the original receipt, you can still return an item to Big Lots. If you originally made your purchase using a credit card or Big rewards, then the store might be able to help you find the receipt. Even if you purchased without using a credit card or store rewards, you can still return the product. However, for the refund, the store will deduct 20% from the actual amount you paid for that product. Moreover, the store will provide a refund in the form of a gift card which can only be used for another purchase.
Big Lots Exchange Policy
Big Lots Exchange Policy ensures their customers get what they want. You can ask for an exchange of the same product you purchased. Show them the necessary information required to make your return and get your product exchanged. However, you cannot request an exchange for a product purchased from Biglots.com. For that, you are required to bring the product to your nearest Big Lots store.
Big Lots Refund Policy
According to the Big Lots return policy, you are only eligible for a refund if you return a product within 30 days from the actual date of purchase. You can still get a refund if you return a product after 30 days. However, the refund will be in the form of a Big Lots gift card. Big Lots Refund Policy states that you will get your return in the same way you made your purchase. This means you will get cash as a refund if you used cash for your purchase. If you made your purchase with a debit card then you will get your refund in your account directly.
Big Lots Response to COVID-19
Big Lots is doing everything possible to keep the employees and the customers safe at all times. The team is taking every necessary precaution. Let us know a little about what they are doing at their stores:
- Face covering for everyone and if someone needs it the store provides it to them as well.
- Following CDC protocols and keeping their store as safe as possible.
- Maintaining 6-foot social distancing in and outside the store.
- There is an occupancy limit in the store.
- Curbside pickup is also made available for online orders.
- People to assist you with heavy lifting without touching your car.
Frequently Asked Questions
How do I deliver a big delivery item?
The process is the same, it depends on your suitability. We would suggest mailing the product back to Big Lots
Will I need to pay for the shipping cost?
No, Big lots will bear the expenses of your shipping.
Can I track my returned product?
Yes, you can track your product by visiting the order history page on your Big Lots account.
How can I contact Big Lots?
You can contact Big Lots at 1 (866) 244-5687
Also, Keep in Mind
When returning a product to Big Lots for an exchange, keep in mind that you cannot ship the product back to them and request an exchange. Big Lots can only accept returns via mail for a refund. To make an exchange, customers are required to bring the product to their nearest Big Lots store. We hope the article was helpful to you. Use the comments section and let us know about your experience while making the return to Big Lots. If you liked this article, you can check out the Target return policy and Walmart return policy.