Bonobos is an upscale apparel brand that sells shirts, blazers, and various accessories for men. Are you a regular shopper at Bonobos? Then the Bonobos return policy will help you return your unwanted products without any hassle. Often online shopping does not match our expectations and return options are necessary for a good experience.
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What is the Bonobos Return Policy?
If you are not satisfied with your Bonobos purchase then you can return the item within 90 days from the date of purchase. The first 45 days will help you get a refund in the original mode of payment. However, after the first 45 days, products returned will get store credit as a refund. However, the returns process is different for Bonobos account holders and others.
Are Bonobos Returns Free?
Bonobos returns are not free. If you are returning within 45 days you will get the refund in the original mode of payment. However, for returns after 90 days, you will get store credit. No refunds or adjustments will be made for any original shipping and/or handling charges.
Bonobos Return Policy Conditions
The Bonobos Return Policy clearly states the returned item must be unworn, unwashed, and unaltered. Additionally, the returned item should be in good condition. No returns are accepted for final sale items. Bonobos also do not accept returns on products sold by third-party sellers like Nordstrom, Trunk Club, etc.
How Do I Return My Bonobos Purchase?
The process of return is very simple and easy to follow. If the item is unwashed and unaltered you can easily make your return at Bonobos. The return request can be placed either by visiting their guide shop locations or sending the return parcel via mail. However, the return process differs for Bonobos account holders and non-account holders.
For Account Holders:
According to the Bonobos return policy, you can drop off your parcel at the nearest Guideshop locations. But before that, you have to follow the step by step guidelines in placing a return request at Bonobos.
- Sign in to the Bonobos account.
- Visit the order section of your account.
- Select the items you want to return.
- Follow the return mailing instructions to generate a return label.
- Place the items you’re returning and your order form in the box.
- Attach the prepaid FedEx return label to the outside of the box and drop it off at your local FedEx store.
For Non-Account Holders:
Since you do not have an account at Bonobos, you can chat with their customer support to get a return label. Once you receive the return label, you have to pack the return items in a box along with the order form and drop it off at your local FedEx store.
If you have not received the delivery in a box but in a poly mailer, you can use the second adhesive tape to pack your return item before you drop it at a FedEx store.
How Can I Return a Damaged Item?
If you have received a damaged or a defective item, you have to contact Bonobos guides as soon as possible with the following information-
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- PO Number (the last or bottom 5-Digit Number on the white, inside tag of your garment)
- Description of how the product was fitting
Once Bonobos will go through the defective item description, they will contact you at the earliest.
Bonobos Exchange Policy
Exchanges are subject to the same conditions as the Bonobos return policy. You can ask for an exchange within 90 days from the shipment date. Presently, Bonobos exchanges only work for orders placed through the Bonobos account. If you are a non-account holder, you have to return your order and place a new order. Also, orders shipped to US Territories and Military Bases cannot be exchanged.
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Bonobos Refund Policy
Once your parcel reaches their warehouse return counter, their team will review the return. On approval, they’ll initiate a refund to your original mode of payment if your return was within 45 days. For returns after 45 days and within 90 days, you’ll receive their store credit.
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Frequently Asked Questions
1. How do I return a gift at Bonobos?
You have to sign in to the Bonobos account or create a new one, incase you don't have. Then you have to fill up the gift return form to initiate your gift return at Bonobos.
2. Can I request an exchange for something different than my original purchase?
No, Exchanges can only be processed for the same item in a different size or fit..
3. How do I print a FedEx return label?
You have to visit the order section of your bonobos account to print it.
4. Can I return more than one order at the same time?
Yes, you have to select multiple items while placing the return request.
Also, Keep in Mind
By now you must be well informed about the Bonobos Return policy and also its customer-friendly refund and exchange policy. To ensure a smooth hassle-free experience it is a must that you carry the proof of purchase and returns your product within 90 days from purchase. If you are a frequent visitor of Michael Kors or H&M you may also like to know their return policy.