Brooklinen is a famous retailer of high-quality bedding & bathing gear such as – bed sheets & pillows, towels & robes, shower curtains, and body products. When buying online, you don’t have full knowledge of what you’re getting. So, if an item doesn’t meet expectations, it’s wise to return it immediately. Here, you’ll get to know the necessary aspects of the Brooklinen return policy including the return eligibility and stepwise return process.
What is the Brooklinen Return Policy?
Out of all home goods retailers, Brooklinen has by far the most consumer-focused return policy. The Brooklinen return policy states a massive return window of 365 days for most of the items. Not only this, the retailer even accepts returns on used & washed items. Their partnership with Good360 helps to donate used or washed merchandise to the needy ones. Returns before the deadline qualify for a full refund.
Does Brooklinen Accept Returns On Amazon or Zola Purchases?
No. Brooklinen won’t accept returns on any items purchased from their third-party retail partners like Amazon & Zola. For purchases made on Amazon or Zola, you need to refer to their own return deadlines and start on the respective websites. The return widow for Amazon and Zola is 30 days & 90 days respectively.
Are Brooklinen Returns Free?
Returns are free of cost for U.S. customers. You’ll know the free online return process further in the article. International customers are required to pay around $32 to $50 (depending on the country) along with some extra duties and charges.
Do International Customers Get Refunds On Delivery Charges?
No. Brooklinen’s International customers won’t get a refund of delivery charges.
How Can I Return Brooklinen Items?
For all eligible items that meet the Brooklinen return policy criteria, there are two ways to start the return. You may either visit the store or return the items by mail. Let’s see both methods in detail.
1. In-person returns
Brooklinen stores will accept returns on both online and in-store purchases. At the moment there are only two Brooklinen stores operating in the U.S., one in Williamsburg and one in West Village.
- If you bought an item from either of the stores, then simply take ot back to the store. The store employee will help you with processing a refund or exchange as per your wish.
- If you want to return your online purchase at a store, then start a return online on the website. After submitting the return request, pack the items in the original box or any sturdy box. Simply return the package to their store and you are done.
2. Online returns
Brooklinen return policy states free online returns for U.S. customers. If you want to return your online purchase via courier follow these simple steps.
- First, make sure you are logged in to your Broklinen account.
- Start your online return on brooklinen.com/returns.
- After the approval, they’ll send you a prepaid return label.
- Print the label and pack the items along with the receipt.
- Ship the box back to their warehouse.
3. How Can I Return As an International Customer?
As of now, Brooklinen doesn’t provide return labels to international customers. However, that’s not an issue. Customers can easily initiate international returns by emailing their customer support team at [email protected]. Unlike domestic returns, international returns are not free. It may cost around $32 to $50 depending on the country.
See how much you’d have to pay for your return on the international section of Brooklinen’s FAQs
Non-returnable Items
Even though Brooklinen has very customer-centric return criteria, there are still some exclusions to the Brooklinen return policy. Check out these non-returnable items.
- Items sold under final sale are non-refundable unless it’s defective.
- Products under the Last Call section of the website are also final sale and non-refundable
- Gift cards
- Used candles and home fragrance
If this information is helpful, then be sure to check out similar home essential brands like West Elm Return Policy & Overstock Return Policy
Brooklinen Exchange policy
At this time, the company doesn’t offer direct replacements or exchanges for any items. Your only option is to return the item in compliance with the Brooklinen return policy and repurchase the item of your choice.
You May Also Read – Mattress Firm Return Policy
Brooklinen Refund Policy
Once your return package reaches their facility, Brooklinen will initiate a refund to your original payment method or issue store credit for future purchases. If your original form of tender is inactive or fails to process your refund, Brooklinen will refund you store credit for the same refund amount.
International customers should know that Brooklinen doesn’t provide any refunds on shipping charges for international returns.
You May Also Read – Crate and Barrel Return Policy
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Frequently Asked Questions
1. Does Brooklinen accept returns on washed items?
You may return your item in any condition within 365 days - whether its a pillow, bed sheets, robes or some other item. If you try an item, wash it and don't absolutely love it, you may initiate a return online or visit a store.
2. Does Brooklinen stores accept returns on online purchases?
Brooklinen stores allows returns on items bought from brooklinen.com or their retail store location. IF you buy a brooklinen item from retail partners like Amazon & Zola, then you'll have to return though that site subject to their return policy.
3. Are returns free at Brooklinen?
If you are a U.S. csutomer returning an item using their prepaid label, then returns are completely free. International customers will have to pay around $32 to $50 and some extra duties & taxes
4. My Brooklinen item came defective, how do I return it?
We suggest you to submit a quality claim on brooklinen.com's return policy page. You'll need your order number and email address linked with the order.
Also, Keep in Mind
For all items except final sale, the Brooklinen return policy offers a return window of full 365 days for a full refund of your money. You may either visit one of their stores or return your online purchases by mail. International customers have to contact their customer experience team to initiate a return. Returns are free of cost within the U.S. while international customers are bound to pay for their international returns.
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