Burberry is a British luxury fashion house. Among fashionistas, Burberry is famous for its trench coats and handbags. With all their expensive, premium quality products, they exert elegance and poshness. Today we will discuss how Burberry return policy works and how you can return your item back to Burberry if you regret your purchase. Furthermore, we have also covered their refund as well as exchange policies.
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What is Burberry Return Policy?
The fashionista brand provides returns with ease within 30 days of your purchase. Burberry return policy states that the products must be intact and in their original packaging. Burberry will only accept returns of sale items within 14 days of purchase in their original shipping box. Make sure that you remove all the labels from the box before posting it. Do not forget to attach a mailing label and original invoice to the package. The refund of the returns will be credited to the account through the original mode of payment.
Can I Return Open Box Items?
You can undoubtedly return your open box items, but make sure to return them in their complete nonuse condition. Attachment of tags should be there on all Burberry products along with any connection of accessories, instruction books, and authenticity certification.
Does Burberry Accept Gift Returns?
Custom made or piercing jewellery is strictly not acceptable for returns. As long as the item meets returns conditions, the brand will accept it. Burberry return policy states the gift items have to follow 30 days window when requesting a return. Make sure you carry a gift receipt as proof.
Can I Return My Burberry Order Without Receipt?
Sadly, if you have lost your original proof of payment, Burberry will not approve your return order. But still, you can contact customer support at +1 877 217 4085 available 24 hrs 7 days a week, and get more information on what to do next.
Conditions to Return an Item at Burberry
There are several conditions that customers have to go through before requesting a return. Burberry return policy states that the brand can deny your return or exchange request if the product does not meet these conditions. These conditions & criteria are as follows
- The return of a product must be done from the same location from where the purchase was made
- Necessarily the items must be intact and in their original conditions with price tags and original invoice
- Certainly, if an item is worn or in any usage will not be applicable for a return
- Opticals should not fit with any replacement or prescriptions
How Do I Return to Burberry?
According to Burberry return policy, customers can return their purchases via two methods; returning via the store or returning your purchase by mail. Each method has its own perks which are as follows
Burberry online returns
Burberry has made sure that they receive full customer satisfaction when the customer is purchasing a product or returning it. Their return process is convenient.
- Kindly login to your Burberry account and navigate to your orders.
- Contact the Burberry service team to get a return label.
- Place the product in its original shipping box with tags.
- Attach the Returns Label and the commercial invoice to the exterior of the box and firmly seal the parcel.
- Drop the package at your nearest shipping station or contact Burberry to schedule a collection at no extra cost.
Burberry In-store returns
Burberry gives you 30 days to return your item to the original shipping location with the original return forms. According to the Burberry return policy, you can only return your order to the Burberry store if you purchased it from the same store. However, we suggest you contact customer care before visiting the original shipping location.
- Check the qualification of your item to see whether you can return it or not.
- Make sure to bring your order to the Burberry store with all the necessary and original tags and packing.
- When returning, show the actual receipt.
Burberry Return Policy Exception
Even though Burberry return policy is straightforward, they do allow returns on the majority of their products. There are certain exclusions, restrictions, and qualifying conditions. Firstly, determine whether your item comes under this group or not. If it happens, you will be unable to return or exchange your items at Burberry.
- Certainly, those items which are on sale or on discount are not acceptable
- Promotional or special order items
- Custom made or personalisation jewellery
- Optical frames with prescriptions or replacement fittings
- Products like fragrances, face masks and nail polishes
Burberry Exchange Policy
Certainly, Burberry does not accept exchanges for orders which are placed online. They strictly state that if you are not happy with your purchase, you should kindly return it via mail. Whereas you can process the returns in-store within the location of shipping. You can request an exchange either in mainline or local stores near you. If the product will be in stock, the brand will immediately process your request.
Burberry Refund Policy
Once the return of your product meets all the conditions that Burberry return policy requires, the refund will be processed through the original mode of payment. As long as the items meet the conditions given, you will get a refund within 7/10 business days. The refund will reflect in the given time period and if it does not then you can contact customer service.
Frequently Asked Questions
1. What is online exclusions?
Any items purchased from Burberry.com are an online exclusion.
2. Can I claim a tax refund on Burberry.com purchases?
No, you cannot claim a tax refund for your online purchases.
3. On which products do shipping restrictions apply?
On products like fur, nail polishes, exotic skin & cosmetic products the shipping restriction is applied.
4. Does Burberry provides repair services?
Burberry provides repair services on handbags, other ware and small leather goods.
Let’s Sum Up,
Undoubtedly, the Burberry return policy does not apply to any exclusions or to orders that you wish to cancel. Make sure the products meet all the conditions that the brand requires to process your refund. You also might want to check out Michael Kors & Fashion Nova return policy.