Carmax is a leading retailer of used cars in the U.S. with a net worth of $15.92B as of April 2022. It has over 235 stores in America and the website features more than 55T cars – from SUVs, trucks, sports, luxury, and electric cars. The CarMax return policy is also set to help buyers find their ideal deals. If you aren’t sure of your purchase, this guide will help you get your money back in full.
Table of Contents
What is Carmax Return Policy?
The Carmax return policy (Love Your Car Guarantee) helps buyers pick a car that truly fits their life and needs. Essentially, you may return your car for a full refund within 30 days of purchase and before 1500 miles. However, the retailer deals with new buyers in the following two steps –
1. 24-Hour Free Test Drive
Just as what you think. If you like a car, you can take it home for a 24-hour test drive and make sure it is right for you. After that, you are free to return the car or buy it at the same store where the test drive started.
Exceptions – You won’t get a 24-hour test drive for online purchases for express delivery or pick-up. There may be other restrictions too. Reach out to any store associate for details.
2. 30-day Return Promise
Whether you opt. for the 24-hour test drive or not, after buying your favorite car, you get 30 days (or 1500 miles, whichever comes first) to test it and make a final decision if it’s worth your expense. In simple words, you are free to return anytime within 30 days as long as the car is in original shape and the ride is less than 1500 miles.
How Do I Return My Carmax Showroom Purchase?
If you are not happy with a car, simply take it back to the same store where you purchased it. Under the Carmax return policy, the odometer reading and the car’s condition will be checked before processing the return.
How Do I Return My CarMax Order For Home Delivery?
If you got your car by home delivery, your purchase details will be recorded with a Carmax store within 60 miles of your residence. You should contact that store to process your return request. For any difficulty, contact their support team.
What If I Drive Over 1500 Miles Or Return After 30 Days?
Unfortunately, Carmax will not accept returns after 30 days or over 1500 miles. However, you may still recover a considerable amount of money by reselling the car back to Carmax. For this, you’ll have to evaluate the value and understand the procedure of selling a car to Carmax. Besides, you may also use your Carmax warranty to solve the issues.
What is Carmax Limited Warranty?
All cars you buy from Carmax come with a Carmax limited warranty even if the manufacturer’s warranty is still active. This warranty is valid for 90 days/4000 miles (whichever comes first) and covers all major systems and parts inside and out if you are facing issues with the car. So rather than returning a car within 30 days, you may ask for a repair.
What is MaxCare Extended Service?
Maxcare extended plans are not free and you may buy these optional service plans with your car. It can range from $1500 to $6000 depending on your vehicle type, mileage ceiling, and many other factors.
When will I Get My CarMax Refund?
Carmax will refund your money by couriering a check within 2 weeks of your return. Remember that if your financed Carmax purchase had negative equity from your trade-in, you need to either repay the negative equity or apply for financing approval with a different car.
Frequently Asked Questions
1. Can you return your car to CarMax after 30 days?
Carmax doesn't offer refunds after 30 days. You can either sell your car back to CarMax or claim your warranty.
2. Do I get any free warranty when buying from Carmax?
All cars at CarMax have a free CarMax limited warrantee which is valid for 90 days or 4000 miles whichever comes first.
3. How do I return my car to CarMax?
You'll have to visit the same store within 30 days to return your car. The car's condition should be the same as while purchasing and it shouldn't exceed more than 15oo miles.
4. Does CarMax offer free test drives?
Unless you order online for an express delivery or pick-up, you can take the car to home for a free 24-hour test drive.
5. How long do I have to wait to get a refund from CarMax?
You'll get a refund check mailed to you from within two weeks of your return date.
Also, Keep in Mind
Aside from the 24-hour test drive, Carmax return policy also provides their customers 30 days to make certain that the car fits their lifestyle and needs. As long as your car doesn’t exceed 1500 miles limit you are free to return it anytime within 30 days. After this deadline, you still have their free 90 days warrantee to cover expenses for any issues. After inspection of the car’s condition and odometer, they’ll courier a refund check within 2 weeks.