You may not always be able to meet the return conditions for various brands. We must always examine the return policy before purchasing any items. We are often unsatisfied with the product we buy. Either we don’t like the colour or the outcome that a product provides. If you are looking to make your return successful at Chanel, you must go through particular guidelines. Here we will talk about Chanel return policy. Being a beauty & fashion brand it has its perks & setup for returning the products.
What is Chanel Return Policy?
Chanel return policy stipulates that the package must be returned within 14 days of delivery. While returning the products, they should be undamaged & in their original packing. Attach a prepaid mailing label with the package. You will only be able to make your return successful if you match their criteria. To be eligible for a refund, you should take care that you do not tamper with any sealed product.
Does Chanel Accept Unsealed Products?
It is clearly mentioned in the Chanel return policy that the brand will not accept open & used products. Rather it is for hygiene reasons or others but they won’t allow unsealed packages. If you flare the sealed product, you will not be eligible for a refund.
How Can I Return My Chanel Purchase?
The brand provides options to its buyers to return the products purchased both online and in-store. This helps the brand presence be more preferable.
Online Return Policy
When returning items purchased, the consumer has to
- Log into the account through the official website of Chanel
- Go to the orders placed
- Fill out the return form
- Attach the complete return form to the package as mentioned in Chanel return policy along with the prepaid mailing label
Note: You will be able to return the package even if you have not logged in to the Chanel account.
In-store Return Policy
If you have bought a Chanel product from a store, it’s necessary to keep the bill at hand. The store manager will always ask for the bill and then in correspondence, further proceedings will take place.
Take your item to the nearest store and talk to the store manager. The manager will only be able to solve the issue if you have a valid reason for the exchange or refund. Make sure that the product has its original product tag. In the case of returning a product to the boutique, Chanel return policy states that the item should have its original tag.
Can I Return My Chanel Item Without A Receipt?
Even if a customer misplaces its receipt, they will be able to return the product in-store or online. You have to completely fill return form and attach it to the package sent.
Chanel’s Holiday Return Policy
Any purchases made between November,21st to January,4th will be eligible for a return till February 4th. Even if the purchase is made after January 4th, customers will have a benefit of 30 days to return the items. The procedure will be the same as above but you will have more days to change your decision to return any item.
Chanel Return Policy Exception
Eyewear products are an exception where you have to keep certain points in mind while returning. Merchandise of the product that has been altered will not be acceptable in case of replacement. The brand will not accept any eyewear that has been adjusted with prescription lenses.
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Chanel Exchange Policy
Chanel return policy strictly follows a no exchange policy. You can only return a product to receive a refund. Exchange policy applies to an exceptional product.
Chanel Refund Policy
If all the policy points are followed, then the refund will be credited to the customer in its original form. Refund processing and time vary according to the financial institution of the buyer. Buyers will only be eligible to get a full refund in terms of filling out the full return form & attach a mailing label outside the package.
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Frequently Asked Questions
1. Does Chanel allows to exchange products ?
Chanel return policy only provides exchange policy to some exception products but with some terms & conditions.
2. Does Chanel provide free returns?
Chanel follows free return & refund policy along with some terms & conditions.
3. What does Chanel provide?
The brand caters Haute Couture Fashion, High Jewelry, Fine Jewelry, Watches, Eyewear, Fragrance, Makeup & Skincare to its customers.
4. Does Chanel have both online & instore presence?
Yes, Chanel being a beauty & fashion brand have online presence along with boutique services.
Also, Keep in Mind
Whenever you buy a product online or in-store, make sure you have proof of it. Lack of proof can put you out of luck to return the item. Aside from the retailer’s basic requirements in Chanel return policy, the things purchased must be accompanied by an original product tag. Even if you have purchased a specific product from the brand online, you will be able to return it in-store and get a refund.
In terms of other queries, you can contact a customer care advisor online or by telephone. You can always visit the Chanel site and go through the terms and conditions of the return policy which is user-friendly. You can go through other brands which also provide hassle-free return policies. Aldo Return Policy and Michael Kors Return Policy.