Are you unhappy with your recent purchase from Chewy? If yes, then reading out Chewy’s return policy will certainly help you. The Chewy return policy is quite easy to understand with very few complications. In addition, we have also written about Chewy’s refund and exchange policies. Go through the entire article and you will have a clear idea of how exactly you can return an item bought from Chewy. Above all, reading out the company’s return policy will also ensure that your return process is as easy as possible.
Table of Contents
What is Chewy Return Policy?
The return policy of Chewy suggests that if you are not fully or partially satisfied with a product, then you can simply return it within 365 days. According to the Chewy return policy, when you return an item, make sure that the item or product is unused, in brand new and fresh condition with its original box.
Are Chewy Returns Free?
Yes, chewy returns are absolutely free. If you don’t like an item you can return it and get a full refund. The return shipping charges are also covered by Chewy.
Can I Return Prescription Medications At Chewy?
No, Prescription medications are non-returnable and thus cannot be returned according to Chewy return policy.
Chewy.com Return Policy
Chewy.com accepts products that are unused or expired and prescribed medication. Prescribed medication policy will not apply if you receive a damaged or incorrect item. If an item is eligible for a return, then the Chewy return policy suggests that you have a lengthy 365 days to return it. You can request a return at Chewy by either calling their helpline number or via their official website. You can talk with their customer support agent and request a return via a chat option on their official website. Or you can simply call the customer support team at 1-800-672-4399. If you are more comfortable requesting a refund on a call then you can simply call on the given number.
Exceptions of Chewy Return Policy
Just like any other return policy, Chewy’s return policy has its own exceptions that must be kept in mind before requesting a return. Chewy has a dedicated policy for prescription medication.
Chewy Return Policy For Medication
According to Chewy’s Medication policy, they do not accept exchanges and returns on prescription medications. However, they do accept returns and exchanges on medication that are received incorrectly or in a damaged condition. If you receive a faulty or damaged medication, Chewy will willingly accept a return and provide a refund accordingly. Likewise, they will also happily accept a faulty medication for an exchange. In addition, to request a refund, Chewy provides a lengthy window of 365 days or 1 year.
Chewy Exchange Policy
The Chewy exchange policy suggests that you cannot request an exchange for an item that is opened, damaged, used, or consumed. According to the Chewy return policy, you can only request an exchange on fresh items that are in brand new and unused condition. As mentioned above, if you receive medication in a damaged or unusable condition, you can simply return it and the store will willingly exchange it for the same fresh item. However, you cannot request an exchange for an item that is unidentical to the one that you received originally.
Chewy Refund Policy
According to the Chewy return policy, you will receive the refund from the company within 3-5 business days after they receive the item. However, you will only get the refund to your original payment method. This means that you will receive a refund to your card’s bank account if you made a payment through a debit/credit card.
Customers can also get gift cards at Chewy. These are either eGift or digital cards that are given through mail. However, you can only use one gift card per item. However, you cannot return these cards and request a cash refund instead. If you purchased an item with a gift card and want to return it, then you can call them any time at 1-800-672-4399 for more instructions.
Can I Get A Refund For A Canceled Order?
Due to the current increasing demand for essential items including medication, the Chewy team’s prime focus is to serve as many furry customers as possible. However, if there is a delay in your order then you can simply cancel it from your account. You just need to access the Chewy.com official website and simply click on “Cancel this order” after selecting the order you want to cancel. If you need help, feel free to send them a message and provide them with your order number. Chewy.com will not be able to cancel an order if it is already processed. However, according to the Chewy return policy, they will provide you with a refund in such cases.
Frequently Asked Questions
1. What if I return a non-Lulus item?
Lulus will not accept the return of any non-Lulus or personal item.
2. How can I contact Lulus customer care if I have a query?
You can either chat, text them at 1(530) 203-6882, call at 1(866)918-5858 or send them an email at [email protected]
3. What if I request a return after 10 days of the date of purchase?
According to the Chewy return policy, to return a product after 10 days of the date of purchase you are required to pay 7$ shipping charges.
4. Can I return a washed Lulus apparel?
No, the product must be in brand new condition, hence, you cannot return a washed Lulus apparel.
5. How long will it take to get a refund from Lulus.com?
It can take up to 10 businesses days after they receive the order at Lulus warehouse.
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Also, Keep in Mind!
Some key points must be kept in mind when shopping from Chewy.com. According to the Chewy return policy, you will get a full refund only if you return it within 365 days of the date of purchase. Also, keep in mind that PetSmart owns more than 60% shares of Chewy, hence it is owned by them. However, you cannot return a Chewy product to PetSmart.