If you are having second thoughts about your Cole Hann purchase then you are at the right place. This article will explain how to initiate your return in compliance with the Cole Haan return policy. When online purchases don’t turn out as expected, it’s important to either claim an exchange or get a full refund of your money.
What is Cole Haan Return Policy?
If you are not completely happy with an item, the Cole Haan return policy allows returns within 30 days of purchase. All returns merchandise must be unworn, without any modifications, and packed in original condition. For all eligible returns, you’ll get a refund of the purchase amount to your original form of payment.
Can I Return Online Purchases In-store?
Yes. The Cole Haan return policy provides free in-store returns on online orders. Note that this only applies to orders shipped within the U.S. Any final sale items are not eligible for refunds or exchanges. Any PayPal, Affirm, and Instagram/Facebook marketplace orders are not eligible for in-store returns.
Are Returns Free At Cole Haan?
Yes. Cole Hann doesn’t charge any return shipping fees for online or in-store returns. All returns & exchanges are completely free of cost. Additionally, you can also return some select items at your local UPS store.
How Do I Return My Cole Haan Purchase?
Cole Haan return policy allows customers to return online orders back to their facility or visit a nearby Cole Haan store. Follow either of the below methods to return your Cole Haan purchase.
Returns By Mail
If visiting a store is not possible then you can return your online orders via mail free of cost. Follow these simple steps to return your purchase.
- Visit Cole Haan’s online returns portal.
- Proceed with your order number and email address.
- Choose the items you want to return from the order.
- Follow the steps and print your prepaid return label.
- Pack the items, attach your label and send them to their warehouse using UPS.
Your nearest Cole Hann store can process returns on any retail store, outlet store as well as Colehaan.com purchase. Simply take the items and the card you used for payment to your nearest store. Talk to any store executive for assistance. The original form of payment should be present to receive refunds back to the same tender.
Note – According to the Cole Haan return policy, U.S stores cannot process returns for purchases made outside the U.S. You must return to a store within the country where your purchase took place.
Extended Holiday Return Policy
Cole Haan offers extended return windows during the holiday season. Under this policy, for any purchases made between November 17 and December 18, you’ll have time until January 18th to return to the store. For online returns, you must get approval by visiting their returns portal before January 7th. After this, the items must reach their warehouse by January 18.
Any purchases made after December 19 are subject to the standard 30-day Cole Haan return policy.
Does Cole Haan Return Policy Allow Gift Return?
Yes. You are free to return gift purchases from their retail store or Colehaan.com. You may either visit the store or return an online gift purchase via mail. A packing slip is necessary to return online gift purchases at a store. Cole Haan will refund you to your original payment method.
If you prefer exchanging your Colehaan.com gift purchase, contact their customer care at 800-695-8945. To return a gift, you’ll have to provide the following details. –
- Order number or purchaser’s name
- Telephone number
Cole Haan Exchange Policy
Exchanges are subject to the same 30-day return window & conditions of the Cole Haan return policy. If you want a different colour, size, or style, you may get a free exchange at any store or by mail. Simply take your item to the store or initiate a return on Cole Haan returns portal.
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Cole Haan Refund Policy
Cole Haan’s team will process your return within 2-3 days once it reaches their warehouse. On approval, they will initiate a refund to your original payment method. It will take about one billing cycle for the credit to post to your account.
You May Also Read – Dior Return Policy
Will Cole Haan Refund My Shipping Charges?
No. The Cole Haan return policy doesn’t cover refunds on shipping charges for online purchases. Refunds are only possible on the product’s purchase price and tax amount.
Frequently Asked Questions
1. Can I Return My In-store Purchase on Colehaan.com?
No. Any purchase made at a Cole Haan retail or outlet store must be returned back to the store. You cannot return these by a courier service.
2. How will I Get a Refund for Gift Card Purchases?
If you paid for your order using a gift card then Cole Haan will refund you the amount to the same gift card or provide you a new one which you can use for your next purchase.
3. Can I Return PayPal Orders at a Cole Haan Store?
Cole Haan stores can't process refunds for PayPal or Affirm orders. You need to mail them back to their warehouse for a refund to your PayPal or Affirm account.
4. How Can I Return Cole Haan Items Ordered from Facebook?
To return Instagram or Facebook marketplace orders, you need to initiate a return though the app from where you purchased. Once you do that, Cole Haan will evaluate your request and reach out to you for return authorization.
Also, Keep in Mind
The Cole Haan return policy provides free-of-cost online and in-store returns. Simply keep the items in new condition and return them to your nearest store within 30 days. You may also mail your online order back to their warehouse if a store is not nearby. You’ll get a refund excluding any shipping charges. Check out the return policies of similar retailers like Asics and Ralph.