Every customer faces some or the other issue while ordering online. To avoid such a cumbersome job of returning we bring you effortless steps. Cos is a clothing brand that provides effortless and breathable outfits for both men & women. Before purchasing from the clothing brand’s website, go through Cos return policy to know about the returning structure. When you purchase online and the product does not match your expectations a return policy always helps. Let’s walk through this post to know how to do returns.
Table of Contents
What is Cos Return Policy?
Cos return policy states that the items should be unworn and unused to return within 14 days of their shipment. The brand will charge you for the return. Cos will provide refunds from the original method. Cos products bought online cannot get a refund from a store. For in-store returns, the brand has extended its return timings to 45 days.
Does Cos Provide Free Returns?
No, the brand charges for the returns that you make after a purchase. Cos return policy states that a customer has to pay $25 to return a box. So, make a wise choice while making your returns at the brand’s website. Shop thoroughly and invest in the products which you need the most.
How Can I Make Cos Returns?
Sometimes the process of returning a product can become tiresome. But, we make the procedure easier by referring to Cos return policy. Keep the followings things in mind while doing your Cos returns.
1. Online Procedure
- Keep the return in the original packaging
- Visit the UPS website to get a return label and book your pick up
- Pay a $25 return fee that will be deducted itself from the refund
- You will get a return confirmation once the return process is complete
- It will take 14 days to process the order
- Keep a hold on the receipt until the responsibility of return is finished
2. In-store Procedure
- Keep the attached price tag with the product you wish to return
- Keep hold of a billing receipt
- Fill out the return form
- Return the product within 45 days of its purchase
Cos Return Policy for Dangerous Goods
Dangerous goods of the brand include nail polish, nail polish remover, some perfumes and spray cans. There is no harm in the usage of the products but because of some content, they depict those products as dangerous. All the beauty products of the brand are test proven and they are harmless. The box of the product has a square symbol which means that the product is flammable and need different transportation service. Cos return policy includes steps to return dangerous goods.
- Post the product through special transportation
- The product should be in a box with LQ Dangerous good label
- You can use an original box as well
- Attach a new label to the box if the one already stuck is torn
- Fill the box with papers or cutouts to secure the product in one place
- Follow a normal exchange and return procedure
Note: If the box does not have any dangerous goods, do not forget to remove the LQ dangerous label.
Does Cos Accept Opened Package?
The brand strictly states in Cos return policy that open packages will not be abode. Items that are unworn and reusable will eligible for a return. The products inside the box have to be intact in to exchange them or provide a refund. Intentionally broken items sent to the warehouse will have an additional fine fee that a customer has to pay. For any other query related to returns, refunds and exchanges, you can contact customer care at +46 844 682 600 or you can write to them at [email protected]
Cos Gift Return Policy
The Cos return policy includes gift returns. A gift that you have bought in store is eligible for a replacement in the nearest store with a gift receipt that proves your purchase. The instore of the brand does not accept price adjustments. You have to pay an extra amount if the chosen product is of higher value.
Cos Exchange Policy
All the items bought in the sale are eligible for exchange within 14 days of the original purchase. The customer can buy a product with the same value or choose a higher value product. Cos return policy describes that the exchange procedures for the in-store purchase should be done in-store only. Online products will only be eligible for an exchange on the website.
Cos Refund Policy
The products that are eligible for a return will get a refund in 7-14 days. The sale items will be eligible for a refund after 7 days of purchase. The eligible items will get credits by the brand through the original mode of payment.
Frequently Asked Question
1. How many days do Cos provide to return a gift product?
Cos provides 60 days for a gift return
2. Is Cos online & offline return procedure same?
No, Cos online procedure has to be done on the website and the in-store procedure has to be done in the nearest store.
3. What is LQ Dangerous label?
LQ dangerous label is a label for dangerous goods which proves to be flammable and should be sent via special transportation.
4. Do Cos provide an exchange for sale items?
Yes, Cos exchanges the sale items and credits after the 7 days of its purchase.
Also, Know That
The brand always avoids selling products that are tempered and they expect the same from their consumers. Cos return policy has a rule of thumb, that none of the products should be in a damaged form to get a refund. Every product should consist of its original packaging and an intact original price tag. You may also want to check out the Under Armour Return Policy & Matalan Return Policy