Made a purchase, you are not happy with? The Costco return policy can help you to return that purchase. It is always better to use the return policy in case of an unsatisfactory purchase.
If you are not looking to exchange the product, you can still request a refund which indeed saves your money from being wasted on something you are not happy with. The main question now is are you eligible for a return at Costco?
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What is Costco Return Policy?
The Costco return policy allows a 100% customer satisfaction guarantee and allows easy returns. To make a successful and smooth return, you must carry the proof of purchase with you along with the returned item in its original condition within 90 days from purchase.
After the return is processed, you can request an exchange or a refund. This also includes your Costco membership, which can be refunded at any point in time.
| Return Period | 90 Days |
| Return Period Exceptions | 1. Electronics- As Per Service Contract 2. Diamonds- 48 hours 3. Others- As per product specific limited warranty. |
| Return Method | 1. At Warehouse 2. Online |
| Contact Number | 1-800-607-6861 |
| Official Website | Costco |
How Can I Return My Costco Purchase?
You can very easily make your return at Costco. As there are multiple ways to return your product. Choose what is convenient for you. Your return request will be assessed and if it is accepted, you can then choose to either exchange your product or get a refund for it.
Your refund can be in full or partial depending on the product status. According to the Costco return policy, Costco.com products are also eligible for an in-store return.
Costco Return to Warehouse
If you want an immediate return then simply take your item to the nearest location of the Costco warehouse and return your purchased item to them. They will confirm your order details and provide you with a refund. To find Costco at your nearest location go here.
Costco Return Policy Online
Returning online requires a few steps to be followed. This process is not an instant one. You will have to request the return online and then wait for the Costco employee to pick up the product and take it back and after the return is processed, you will know whether it is accepted or rejected.
- Select My Account in the upper right corner.
- Log into your account with SignIn/Registration.
- Open the My Order page at Costco.com.
- Choose your item, then click on the return item button next to the ordered item. Then follow the further process to complete the procedure.
- Then collect your return tag and schedule a pickup time. If the item is huge then we will provide you with additional information by email.
This whole Costco return policy online may take up to 10 business days.
What Purchases Can I Not Return?
It is vital to know that if you have purchased something which non-returnable it can be a problem if you change your mind about it. Therefore to save your time, you should know that any customized items or items like alcohol or cigarettes can not be returned for an exchange or a refund.
The Costco Return Policy Exceptions
Costco intends to provide a 100% customer guarantee and this requires flexibility in return. Along with this, not every product is the same and some products need to have a shorter return period so that customers don’t misuse the policy. Some of the exceptions of Costco return policy.
Costco Return Policy Electronics
You must ensure that your product is not damaged. The Costco return policy computers/laptops/ TV all have a 90 days return period. The original condition should be maintained even while returning. If that is not the case, Costco holds the right to decline any return request.
Costco Return Policy on Mattresses
One of the products that have no limit on return period. Costco has kept a very easy return policy on mattresses. You can return it any time you want. Although the return request will only be accepted if it is in the original condition and no sign of use is present. They also accept mattresses without the original packaging.
Costco Return Policy Food
Yes! you can certainly return food or produce items back to Costco. The product should be unused. It is easy to misuse the food return policy and therefore Costco keeps a close eye on this if they find you misusing the policy, they may blacklist your name.
Costco Return Policy Jewellery
They have a very flexible return policy on all Jewellery. You can return the product at any point time after your purchase. Although, you must remember to bring your paperwork that will prove the authenticity of the jewelry.
Note: Even if you are an employee at Costco you have to follow the same return policy. You are eligible to make a return while claiming a Costco employee discount.
Can I Make Costco Returns Without Receipt?
Following their 100% customer satisfaction guarantee, they are indeed willing to provide ease in return. Hence Costco is also accepting returns without a receipt. It would be better if you do have a receipt, it will fasten your return process.
Although, if you misplaced it or lost your receipt, you can still make your return. The policy will be the same without receipt as well. The Costco return policy also states that you must still follow the return period or else the request will be denied.
You may find it helpful to know that there are other brands too that provide returns without receipt as well like Target and Walmart return policy.
Costco Exchange Policy
Costco being a wholesaler they do not have a store where you can go and exchange your product. Customers need to use costco.com and log in to their account to request a return/exchange.
Once you request a return, you will get a shipping label. Next, print that shipping label and stick it on the product you intend to return.
Remember the product must be packed properly and know when does Costco restock before requesting an exchange. Costco employees will come and pick up the package at your scheduled time.
Costco Refund Policy
Once your return request is accepted, your refund process will start. You must follow the return process using costco.com. Print the shipping label from the website and stick it on the item you intend to return.
Once the company checks your package and if satisfied, they will accept your return. You will get a refund that will also include shipping charges.
Costco Covid-19 Update
Costco has been cautious since they opened their stores again. They have limited operation timings, their stores are allowing limited customers at a given time. They are maintaining social distancing at all times.
Their employees have been trained about what to expect and what needs to be done. They are taking care of themselves to keep others safe as well. Everyone must also wear a mask at all times.
Frequently Asked Questions
1. What is the Customer Care number of Costco?
Customer care number of Costco is 1-800-955-2292. Call Monday to Friday, 5 am to 8 pm PT and Saturday to Sunday, 5 am to 7 pm PT
2. Can I have Live Chat with Costco?
Yes you can do a live chat with Costco on Monday to Friday, 5 am to 10 pm PT and Saturday to Sunday, 6 am to 6 pm PT.
3. Can we return anything to Costco Wholesale?
Yes, you can return anything to Costco shop.
4. Can you return anything to Costco without a receipt?
Yes, you can return anything to Costco without a receipt.
5. Can I return Diamond Jewelry after 48 hours?
According to Costco Return Policy you cannot return after 48 hours.
Also, Keep in Mind
You should keep in mind what kind of product you are purchasing so that you can make your return easily. The Costco return policy also helps you to make a purchase decision.
We would recommend you keep your purchase receipt safely with you while your return period is still open. Other similar brands with these return policies are Kohl’s Sephora, and Ulta return policy.
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