Are you planning to return your latest purchase from Cotton On? Cotton on is one of the largest retail stores in Australia and has a global presence in more than 150 stores worldwide. Whether you are their first or a regular customer, knowing the cotton on returns would help you enjoy a hassle-free experience. In this article, you will get in-depth knowledge on how you can get your cotton on products returned or exchanged and get a full refund. Let’s read the article to know more about the cotton on return policy.
Table of Contents
What is Cotton On Return Policy?
The return policy of Cotton On varies from country to country. In this article, we would cover how the cotton work return policy works in the US. In the United States, you can only return your items if you have changed your mind or the item that you have received is faulty.
Does Cotton On Offer Free Returns?
Yes, CottonOn offers free returns. If you are not satisfied with your purchase or the delivered item is faulty, you can easily place a return request at Cotton on returns.
Will Cotton On Accept Returns On Swimwear?
Yes, if the hygiene sticker and swing tags are attached in the proper place, then Cotton On will accept swimwear returns.
How To Process The Cotton On Returns?
Cotton On returns is very consumer-friendly. You can return products if you have changed your mind or received a faulty product. They offer multiple ways to return a product.
- Return In-store
- Return via post
Cotton On Return Policy In-store
You can visit their nearest store to complete your cotton on the return policy process. The process is indeed very simple. You just need to qualify for the return policy guidelines set by cotton on. If you have purchased your product from the store, you can only return it by visiting their store. Return via post will not be applicable for in-store purchases. Follow the instructions to return your order in store-
- Locate the nearest store and go to the return counter.
- Carry your item along with you.
- Make sure the tag, receipt, and payment proof are there with you.
- If your return request complies with the cotton-on return policy you will receive your refund instantly.
Cotton On Returns Via Post
The cotton on returns via post is applicable only for online purchases. In-store purchases cannot be returned via post. To return your online purchase from cotton on, you need to simply follow our step by step guidelines –
- Sign in to your cottonon.com account.
- Click on view order and select the order you want to return.
- Print your UPS return label by clicking on the print button.
- Attach the label to your package.
- Drop off the package at your nearest post office.
Once your product is received by cotton on you will receive a confirmation mail stating that your product is successfully returned and your refund is being processed.
Cotton On Return Policy—Faulty Item Returns
Cotton on values its customer. If the product you have received is faulty or damaged you can always return the item. There are times when during the shipping process, our products get damaged, or we receive a wrong product, or part of the product gets missing. Under all these circumstances cotton on will accept returns but with proof. Cotton On also states that the shipping cost will also be refunded back if the product is faulty.
Cotton On Return Policy—Change of Mind Returns
If the items purchased by you either in-store or online, do not suit your taste, or you are not satisfied and were expecting something different, you can always place a return request. According to cotton on returns, customer satisfaction is their priority. Thus, you don’t have a fixed time frame to return the item, you can return it any time if your product is unwashed and unused. Also, the original tag and proof of purchase must be present. The successful return is subject to the following conditions.
- Items that are purchased online can be returned in-store with proof of purchase.
- For online purchases, the refund will not include the cost of shipping if the product is not faulty.
- Swimwears can be accepted if the hygiene sticker and swing tags are attached.
- The items must be in original sale condition.
- For shipping costs to be refunded, the order must be faulty and the entire order must be returned.
Extended Holiday Return Policy
The holiday seasons are the months of gifts. In Cotton On, the return policy of items bought during holidays is not different from its normal return policy. If the items are not satisfactory, are faulty you can get them returned any time with the correct proof of purchase.
Cotton On Return Policy Exceptions
Cotton On returns is very friendly and does not have a fixed time frame. But there are a few items for which they do not accept returns at all. Let us know the exact product list from the table, that is not eligible for returns.
Thus if your purchased item does not fall under the exception table, you can easily get it returned or exchanged back.
Cotton On Exchange Policy
According to the cotton on exchange policy, exchanges can be done for both in-store and online purchases. The conditions stated above must be fulfilled. You can return for exchange online by signing in to your account. A faster option would be to visit the nearest store. In-store exchanges are instant and you can get your new products immediately.
Cotton On Refund Policy
The Cotton On refund policy states that you would get refunded in your original mode of payment. If you are returning your product in-store, then you would receive an instant refund. But for online returns, once cotton receives your product, you would receive a mail stating the same and your refund would take 10 business days to process. If you have purchased your products using Klarna, Quadpay, or Afterpay, then refunds will not be acceptable in store.
10 days for Online Returns |
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Cotton On’s Response To Covid-19
Cotton On is taking crucial steps to maintain a safe environment for the customers to shop without worrying. With the changing times, the shopping experience has also changed. The stores were temporarily closed due to the pandemic. For products purchased online, returns were possible however for in-store returns it would be possible once the store reopens.
Frequently Asked Questions
1. Does Cotton Has a Time Frame for returning Items?
No, CottonOn has no fixed timeframe, you can return your items anytime.
2. What happens if I receive a faulty product?
You can always return your faulty product if you have the oroof of purchase.
3. How many days does it take to refund my money?
If you make an online return, it may take upto 10 business days, wheras for in-store returns it is instant.
4. Can I Return my swimwear?
yes, if you have the hygiene tag on you may be able to make a return.
5. What is the customer service number of CottonOn?
It is 1844-319-5970
Also, Keep in Mind!
Thus, it is important to remember that the cotton on returns does not have a fixed time frame. If you have received a faulty item or it does not fully satisfy you can always get return it either in-store or online. The proof of purchase must be there with you and the product should qualify all their conditions as well. we hope you would have a hassle-free experience with the Cotton On return policy. If you are a regular shopper at Party City and LL Bean, you may also like their return policy.
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