Are you not satisfied with your latest purchase from Crate and Barrel? Crate and Barrel is an international home decor store that sells a variety of furniture collections from kitchen to office space. Knowing beforehand about the crate and barrel return policy would help customers enjoy a smooth return experience. In this article, you would get to know the crate and barrel return policy, how it works, and the different exceptions of this policy.
Table of Contents
What is Crate and Barrel Return Policy?
Crate and Barrel’s return policy varies for furniture and non-furniture items. For furniture items, customers get a 30-day return window whereas, for non-furniture items, it is 90 days. You can return your item both online, by email and in-store. However, you must fulfil the conditions laid out by crate and Barrel.
Non Furniture Items - 90Days |
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Can I Return My Rugs Purchased At Crate And Barrel?
Yes, you can return rugs purchased from Crate and Barrel. If you are not satisfied with the purchase you need to contact them within 7 days from the date of delivery. The original receipt is a must for placing the return request.
Does Crate and Barrel Accept Returns On Plants?
Live Botanicals once purchased from Crate and Barrel cannot be returned or exchanged. Thus it is always recommended to check the conditions of the plants before you make a purchase.
How to Return at Crate and Barrel?
All customers of crate and Barrel can easily make a request return. Returns can be done in three different ways and the processes are described below in detail.
Crate and Barrel Return Policy In-store
To return items at the store you can visit your nearest store. You need to carry the item you want to return along with its proof of purchase. The return process is thus very simple. If the product is brought from Crate and Barrel store, you can only return it at the store. Crate and Barrel Outlet items have to be returned to outlets only. And purchase made from CB2 has to be returned to CB2 stores only.
Crate and Barrel Return Policy Online
Purchases made online either through the Crate and Barrel website or through their app can be easily returned online. However, in-store purchases cannot be returned online. Simply follow the step-by-step guideline to return your item online.
- Sign in to your account.
- Visit the order section and select the items for return.
- Also, state your reason for return.
- Print out the FedEx shipping label.
- Pack your items and attach the shipping label.
- Drop it off at your nearest FedEx store.
You will be able to track your return online. Once, Crate and Barrel will receive the return shipment they will send you a confirmation mail stating the same. Crate and Barrel will not pay for your shipping fee, only the return item value will be credited back to you in form of a refund.
Crate and Barrel Return Policy By Mail
If you prefer to avoid the online return process, you can also do it by mail. To return by mail you need to follow the instructions mentioned in the packing slip. You need to secure the item in a package and mail it to the address mentioned on your packing slip. If you have misplaced your packing slip, you can always contact them on their customer care number – 1800-967-6696.
Crate and Barrel Return Policy on Non-Furniture Items
Crate and Barrel return policy for non-furniture items is of 90 days from the date of purchase. So if you have purchased any kitchen items, baby wares, or other house decor items you can easily avail returns with the correct proof of purchase. If the purchase is made from a store, you can easily return it at the store and for online orders, the fastest is to return your items online or through the mail.
Crate and Barrel Return Policy on Furniture Items
Crate and Barrel take pride in delivering the best quality material and craftsmanship to all its customers. If you are not satisfied with your furniture purchase you can easily get it returned within 30 days from the date of purchase. For orders placed online, you need to contact them on – 800-606-6462. However, for the return of furniture items bought in the store, you can directly contact the store. Stock furniture can also be returned within 30 days of purchase and it is better to call them beforehand and report the reason for return.
Proof of Purchase for Eligible items
- Gift Receipt
- Original Packing Slip
- Order Number
- Original Paper Receipt
- Gift Packing Slip
- Gift Registry Number
- eReceipt
Crate and Barrel Return Policy Exceptions
Crate and Barrel Return Policy is very customer-friendly. But, there are certain items for which crate and Barrel do not allow a return, refund, or exchanges. Let us know the exact product list from the table, that is not eligible for returns.
Thus if your purchased item does not fall under the exception table, you can easily get it returned or exchanged back.
Crate and Barrel Exchange Policy
Crate and Barrel has a very simple and easy exchange policy. For furniture items, you can contact the support team and get your product exchanged within 3o days from the date of purchase. However, for non-furniture items returned customers can relax and return the item within 90 days from the date of purchase. If you have lost the proof of purchase then you can only exchange in case of the manufacturer’s defect.
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For Non Furniture Items - 60 Days |
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Crate and Barrel Refund Policy
For online returns, the refund will be done to the original mode of payment within 7-10 business days. However, for in-store returns using any of the proof of purchase slips refunds up to $100 are made in form of cash. For gift receipt or gift packing slip, the refund will be in form of a shop card.
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7- 10 days for Online Returns |
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Cash for In-store returns |
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Frequently Asked Questions
1. Can i track my order?
Yes yyou can track your order online by just enetering your order number.
2. How long does it take to refund my money back?
It takes 7-10 business days to get your money back.
3. How many days can i return my rugs?
You can return rugs within 90 days from the date of purchase.
4. Can i use gift card to make my purchase?
You can make purchase using gift cards.
5. Does Crate and Barrel have any return exception?
Yes, some products are not eligible for returns and you can know the details by reading our article.
Also, Keep in Mind!
Thus, it is important to remember that Crate and Barrel has a very easy and simple return process. According to Crate and Barrel return policy, non-furniture items get 90 days and furniture items get 30 days to return period. In addition, the refund takes place both online and in-store and takes around 7-10 days to process for online ones. We hope the information provided helped you understand the return policy of Crate and Barrel. Additionally, if you like to shop at Victoria’s secret and Toys r us, please go through their return policy.
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