CVS is one of the leading drug store chains in the US. It sells a range of merchandise, from prescription drugs and beauty products to general household items. Knowing their return policy can help you shop without any worry. In this article, we have covered everything you need to know about the CVS return policy including the return conditions and exceptions.
Table of Contents
What is the CVS Return Policy?
The CVS return policy places a general time frame of 60 days for returns on most unopened items. However, you can return CVS brand products and beauty items even in open condition. Besides, you must carry a receipt/packing slip and items should be in original condition. Returns are possible both in-store and online by courier. For in-store return take your card used for the purchase along with valid id proof.
Can I Return Unopened Food?
CVS customers cannot return any food products, doesn’t matter if you’ve already opened it or it’s packed.
Are Returns Free At CVS?
CVS offers free in-store returns on online purchases as well. But if you want to return via mail then you’ll have to contact their customer service team to get information about return shipping charges.
Can I Return Prescription Items?
There is no specific Yes or No answer to this question. CVS requests customers to contact them at 1-888-607-4287 to figure out whether a prescription med. is possible for a return.
How Do I Return My CVS Purchase?
Now CVS Return Policy provides you with the same two methods which almost every company provides. Both methods have their points to remember. Let us take a look at it one by one.
CVS Return Policy – In-Store
Let us take a look at the points on how you can return your product by visiting the store. These points will make sure you are returning the product without any hindrances.
- You must take your product back in the same condition as it was at the time of purchase.
- You must show some proof of purchase.
- Valid ID will make your return request stronger.
- Also, take your purchase receipt.
CVS.com Return Policy
According to the CVS return policy, you can request a refund within 60 days of the date of purchase from CVS.com. Follow along to know the process of returning an item purchased from CVS.com.
Once you re-pack the product, CVS will provide you with a return label. Attach that label to the box you wish to return. Simply drop the product box at any postal service location you prefer. The product will reach the company and your return verification will start and the company will contact you regarding any updates.
Walgreens being CVS’s direct competitor, also follow a similar return policy.
CVS Return Policy Makeup
CVS has a friendly return policy for all its customers, according to the CVS makeup return policy, you can return your opened or unopened make-up items within 60 days from the date of purchase. The original receipt is a must for a hassle-free experience. You can visit any CVS store to place a return request on makeup items. The same policy applies to the CVS return policy cosmetics.
CVS Return Policy Without A Receipt
Yes, CVS will accept some returns for which you have no receipt. There is a particular time frame for such returns and more importantly, the return is only accepted when your product is categorized under non-prescription products. However, this doesn’t mean you must have no proof at all. Even to make your non-receipt return you will require a valid ID. After this, your verification will be processed. This verification is necessary to monitor if there is any abuse of the CVS return policy.
CVS Exchange Policy
Just like the CVS return policy, exchanges are possible within 60 days of purchase. The company may deny exchange for an item if a product is damaged, used, or does not have a receipt. You may also get an exchange for items that are returned without a receipt.
Moreover, you cannot request an exchange for prepaid cards, phone cards, and gift cards. If a product is eligible, then you can even request an exchange at the CVS store for products purchased from CVS.com.
CVS Refund Policy
According to the CVS return policy, the company will provide your refund once your return request is approved by third-party verification. You will get your refund the same way you made your purchase. For example, if you made your purchase in cash you will get your refund in cash.
You will receive a refund in the form of CVS store credit for the return of products purchased from CVS pharmacy.
- Products purchased from CVS via PayPal.
- Returning products without a receipt or proof of purchase.
CVS Response to COVID-19
CVS took many necessary steps to prevent the community from the spread of COVID-19. In addition, CVS’s response to this major public health challenge has been swift, responsive, and multidimensional. This report details how every business unit across the enterprise is rising to the challenge to support our customers, colleagues, communities, and patients through some of their most difficult times.
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Frequently Asked Questions
Can I make a return without my receipt?
Yes, you can make a return without your purchased product receipt.
Can I return my product if I opened it?
Yes, opened or unopened you can make your return with the original purchase receipt.
Does CVS give cashback?
Yes, when you make your purchase through the debit card you will get a cashback from CVS.
Customer care for CVS?
Contact them at 1-800-746-7287
Also, Keep in Mind!
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