Looking to return your purchase to Dior? It is normal if you do not like what you got for yourself. For the satisfaction of customers, the Dior return policy was created. It states if you are not satisfied with any of your purchases, you can request a return. This policy has some set guidelines. You can simply follow them and make your return easier and quicker. We would also help you out with the exceptions that should be kept in mind to make your return successful.
What is Dior Return Policy?
If you are not satisfied with the product, you can make a return within 30 days under the Dior return policy. If your purchase was online the 30 days return period will start when you will receive your product. You can either choose to exchange or get a refund. At the same time, you must return your product in its original condition and also not lose any tags or labels or documents.
Are Dior Returns Free?
Yes, Dior returns are free, you can choose to return any product and you will not be charged any shipping fee. Although there is a restriction on how many times you can return. So every customer can only return once per order for free. After which, the shipping charge will be applicable.
What if I Receive a Damaged Product?
The dior return policy states that in case you receive a damaged product, you should then and there contact the customer service centre at Dior. You will further get the required help from them.
How Can I Return My Dior Purchase?
To make a return you have multiple options with Dior. They have made the return process much easier. The return is completely free of charge. So, after you check the return conditions and plan to move ahead, here is what you should do.
1. Online returns
So to start with, you can simply request a return online on the Dior website. The steps are as follows:
- Log in to your Dior account.
- Go to “My orders” and locate your item.
- Click on “Request a return.”
- In case of an exchange choose the size or colour you want.
- You should then get a confirmation on your email.
- Pack the item and attach the prepaid label that came with your purchase.
- Drop off the item at any UPS drop off points.
2. Return Over Call
So another easy way to return your product would be to make a phone call to the customer service department of Dior. You can arrange a return pick up right from your home. You will get a specific date, time and location for your UPS pickup. The delivery executive will come to your location and will pick up the package.
Note: If you placed your order as a guest, you only have to fill out a small form where you must enter your order number and email address and you can request an exchange or a refund. (This page is not available on mobile devices.)
Dior Return Policy Exceptions
When you are thinking to return your product, you must know whether you are eligible or not. You can so with some simple information. First and foremost check whether your product is an exception under the Dior return policy or not. These exceptions will not follow the standard return policy or be non-refundable. Here are its exceptions.
- Product should be in its original packaging at the time of return.
- Incomplete returns like missing accessories will be rejected for an exchange or a refund.
- Personalized and altered products will not be acceptable for a return.
- Sealed items, if unsealed will not be available for a return.
- You can exchange an item only once.
- If you do not return the “MyABCDior badges” with your purchase, you will lose the discount.
Keeping this exception would be crucial to your return. You can save time and money and if you are aware of this before your purchase, you may shop more carefully.
Dior Exchange Policy
Dior return policy also has some conditions for their exchange. You can only request an exchange when you are looking for a different size or colour. If you are looking to return items like swimwear or any other product with a hygiene seal then you can only exchange if the seal is intact. You can only exchange an item once. The exchange is also available only within 30 days of your purchase.
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Dior Refund Policy
If you are looking to get a refund for your purchase. It is a must that Dior confirms your return as eligible. After they accept their return, you will get your refund within 14 business days. It is generally quicker than that and therefore Dior suggests that if it’s been 10 days without your refund being successful then you must give them a call. Your refund will be initiated to the same mode of payment used for your purchase.
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Frequently Asked Questions
1. Can I return my order after 30 days?
They generally do not accept returns after 30 days. Although if your request is genuine like a case of a defective item, then you may try to return it.
2. Can I return a gift?
If the gift is personalised then you will not be able to return it under any circumstances.
3. Does Dior charge a shipping fee on return?
Dior returns are free and you will receive a prepaid label to make your return.
Keep in Mind
It will be very useful to know more about the Dior return policy for a successful return. It generally makes your return process quicker and you are not blank about what to do ahead. At the same time do not forget to check the exception before you make a return. A return will help you save money on unsatisfied purchases. Here are some other popular return policies like Louis Vuitton and Forever 21.