Anything you buy must be useful to you, but if you are not satisfied with a product you can return it. The Dollar General Return Policy provides an easy return process to its customers. If you are wondering what the return policy states, then keep on reading to know more about it. It also includes the exchange and refund process. But what about the Dollar General return policy on penny items? Kindly read the entire article and find out answers to your queries in simple ways.
What is Dollar General Return Policy?
If you are not satisfied with a product from Dollar General, you can return it. The return policy of Dollar General states that you can return your product to the store within 30 days of purchase. There are basic conditions which you have to follow if you want to return a product. The return can be initiated both online and in-store.
What Conditions Do I Have To Fulfil For Dollar General Returns?
There are a few basic conditions which you have to keep in mind to fulfil the Dollar General return request. The conditions are listed below:-
- The purchase receipt should be with you.
- Do not remove any tags from the product.
- Keep all the documents intact with the product.
- Pack the product properly when returning.
Can I Return Tobacco Items At Dollar General?
No, tobacco items and cigarettes are non-returnable, even if they are unopened.
How to Return at Dollar General?
There are two ways to return the product once your product meets all the conditions mentioned above. You can return an item back to Dollar General by either of the methods mentioned below. Let us discuss in detail the two ways to return your product.
Dollar General Return Policy Online
The first method to return your product bought from Dollar General is by mail. You can mail your product to the store. This especially applies to online purchases where you have to initiate the return process online. So, if you have made an online purchase follow the steps below to start the return process.
- Firstly, log in to your account from where you made the purchase.
- Go to the purchase section in your account and select the product you wish to return.
- You will have to select the reason for returning the item.
- Answer the questions that pop up on the screen.
- Later, you will receive shipping labels to ship your product by mail.
- You can go to the nearest post office or opt for UPS or Insured Parcel Post and simply ship the product back.
Dollar General Return Policy In-Store
If you have any store in your city, you can walk in and make the return. Make sure to carry all the papers and bills that came along with the product. In-store returns are pretty easy and fast. If the store is satisfied with the condition of your product, you will be given a refund then and there on a cash basis or via your bank into your account. The account pay will reflect in your account within 7 working days.
Note – You cannot return a product to the Dollar General store if you made a purchase from dollargeneral.com.
Dollar General Return Policy Without Receipt
You don’t need to panic if you lost the original payment receipt for a purchase made from a Dollar General store. The store will provide you with a refund in the form of a store gift card. If you refuse to accept the gift card, then you have an option to simply exchange the product of the same value.
Dollar General Refund Policy
According to the Dollar General return policy, you can expect a refund within 30 days after they receive your returned product. Remember that you will be provided with a refund if you have fulfilled the terms and conditions for the refund as mentioned above. If you return a product after 30 days of purchase or have lost the receipt your refund cannot be initiated. However, if the store manager approves your reason, you may be given a refund with the product’s lowest selling price. If you like to pay digitally then you may also wonder if Dollar General take Apple Pay?
Dollar General Exchange Policy
Dollar General Return Policy also has an exchange policy. If you received the wrong product or purchased the wrong size, you can exchange that product. The conditions, however, are somewhat different than the return ones. Take a look at the points here.
- Do not remove the tags.
- You also have to keep the receipts.
- Kindly do not wash or self-tailor the apparel.
- Of course, take your product within the stipulated time.
Dollar General’s COVID-19 Response
Dollar General has responded to covid-19 prevention, as they have implemented various safety measures for team members & customers. They are taking actions such as.
- Compulsory social distancing.
- Enhanced cleaning protocols.
- Safety measures and facial coverings.
- Increased telehealth services and much more.
As they are preventing the spread of the coronavirus Forbes recognized Dollar General as one of the top responders.
Frequently Asked Questions
1. Can I return a damaged product?
You can return a defective product within 30 days or call the customer care number 877-463-1553.
2. Do I receive a C.O.D refund while returning the product?
No. All refunds are made to your bank account even if you made a cash payment. (online purchase only)
3. Are shipping charged refundable?
No. Original shipping charges are not refundable.
4. Can we return the product after 30 days without receipt?
If you have lost the receipt and came for a return after 30 days, you will not be granted a refund.
5. In how many days can we return the product?
The return policy of the store states that you can return your product to the store within 30 days of purchase.
Also Keep in Mind
Before you return a product for a refund or an exchange, make sure that you are not responsible for any damage to the product. However, according to the Dollar General return policy, they will gladly accept a return if they are responsible for delivering a damaged or wrong product. Moreover, they will also refund the cost of shipping the product back to them. We hope the information we have provided has helped you in some way or other. Thank you for reading this article. If you liked this article, you can also check out the return policy of Party city and Guitar Center.