Anything you buy must be useful to you but if you are not satisfied with a product you can return it. The Dollar General Return Policy provided an easy return process to its customers. This article is all about the Dollar General Return Policy. If you are wondering what the return policy states, this is just the perfect article for you. Here, we are going to inform you about the Dollar General Return Policy. It also includes the exchange and refund process. Kindly read the entire article and find out answers to your queries in simple ways.
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About Dollar General Return Policy
If you are not satisfied with a product from Dollar General, you can return it. The return policy of the store states that you can return your product to the store within 30 days of purchase. The return process is really simple if you follow the terms and conditions of the Dollar General Return Policy. There are basic conditions which you have to follow if you want to return a product. Until and unless you fulfill them, you will not be provided with a refund. So here are a few basic conditions which you have to keep in mind.
- You have to return the product within 30 days of purchase.
- The purchase receipt should be with you.
- Do not remove any tags from the product.
- Keep all the documents that came with the product.
- Pack the product properly
Now since you know the basic conditions of returns, we can move forward to the next section.
Dollar General Return Policy Process
There are two ways to return the product once you think you have followed the conditions above. You can use either of the methods below to return or exchange your product. Let us discuss in detail the two ways to return your product.
- Return by mail/online return
- In-store return
Return by mail
The first method to return your product is by mail. You can mail your product to the store. This especially applies to online purchases where you have to initiate the return process online. So, if you have made an online purchase follow the steps below to start the return process.
- Firstly, log in to your account from where you made the purchase. Get the direct link to the page here.
- Once you have logged in, go to the purchase section in your account and select the product you wish to return.
- You will have to select the reason for returning the item.
- Answer the questions that pop up on the screen.
- Later, you will receive shipping labels to ship your product by mail.
- You can go to the nearest post office or opt for FedEx.
After you have shipped the product, properly packed and with the shipping label wait till the store receives your product. The refund will be initiated after the store receives your item and inspects it. You will be provided with a refund in the same manner you made the payment.
In-store returns
If you have any store in your city, you can walk in and make the return. Make sure to carry all the papers that came along with the product. Also, remember to take the purchase bill along with you. There are exceptions, we will talk about that in the later sections. In-store returns are pretty easy and fast. If the store is satisfied with the condition of your product, you will be given a refund then and there on a cash basis or via your bak into your account. The account pay will reflect in your account within 7 working days.
Dollar General Return Policy Covid-19 Response
The Dollar General has responded to covid-19 prevention, as they have implemented various safety measures for team members & customers. They are taking actions such as.
- Social Distancing
- Enhanced Cleaning Protocols
- Safety Measures and Facial Coverings
- Paid Sick Leave
- Increased Telehealth Services
- Senior Hour
- Hiring Efforts
- Ongoing Communication
As they are preventing the spread of the coronavirus the Forbes recognized the Dollar General as the top responders.
Dollar General Refund Policy
Remember that you will be provided with a refund if you have fulfilled the terms and conditions for the refund as mentioned above. If you take back the products after 30 days of purchase or have lost the receipt you won’t be given a refund. However, if the store manager approves your reason, you may be given a refund with the store’s lowest selling price. Minimum credit will be given to you if you come for a refund after 30 days and without a receipt.
Exchange Policy
Dollar General Return Policy also has an exchange policy. If you received the wrong product or purchased the wrong size, you can exchange that product. The exchanging conditions, however, are somewhat different than the return ones. Take a look at the points here;
- Do not remove the tags.
- You also have to keep the receipts.
- Kindly do not wash the apparel.
- Do not self-tailor the product too.
- Of course, take your product within the stipulated days.
Exceptions to the Dollar General Return Policy
Gift items if you take for a return will be credited to the purchaser’s account. However, gift cards will not be refundable. You will receive the amount in your store credit which you can use it for a later purchase. If you have lost the receipt and came for a return after 30 days, you will not be granted a refund. Any extraordinary damages will not be accepted for a return and refund.
You can have a look at the exact type of goods eligible or not here. Take a look at the section below which has more links to articles similar to this. We also have the FAQs section just below, read it if you have any questions that might help.
Links to related articles
- Google Return Policy | Procedure Explained In Detailed
- Lord and Taylor Return Policy | All about returns and refunds
FAQs
1. Can I return a damaged product?
You can return a defective product within 30 days or call the customer care number 877-463-1553.
2. Do I receive a C.O.D refund while returning the product?
No. All refunds are made to your bank account even if you made a cash payment. (online purchase only)
3. Are shipping charged refundable?
No. Original shipping charges are not refundable.
4. Can we return the product after 30 days without receipt?
If you have lost the receipt and came for a return after 30 days, you will not be granted a refund.
5. In how many days can we return the product?
The return policy of the store states that you can return your product to the store within 30 days of purchase.
Summary
This article is about Dollar General Return Policy. We have mentioned every important detail about the returns along with the conditions. In addition, we have also included the refund and exchange policy of the Dollar General Return Policy. We hope the information we have provided has helped you in some way or the other. Do let us know in the comments below if we missed any important detail. This was all from our side on this topic as per our research. thank you for reading this article.
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