If you had an unsatisfactory experience with your purchase from DSW. You might want to look at the DSW return policy. It could prove to save you time if you are aware of the return policy. Keep on reading as some products can not be returned at all whether you purchase them online or in-store. Let us see their basic return policy.
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What is DSW Return Policy?
DSW allows returns on most of its products within 90 days from the date of their purchase. If you are not satisfied with the product, you can request an exchange or a refund. DSW accepts returns only when your return item is in its original condition. You must also carry proof of purchase with you.
| Return Period | 90 Days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 1.866.379.7463 |
| Official Website | DSW |
Can I Return to DSW After 90 Days?
Yes, you can also make a return at DSW after 90 days but it only extends up to another 30 days. In such a case, you will only be eligible for merchandise credit. You will still have to make your return while following the DSW returns exceptions.
Does DSW Have Free Returns?
Yes, You can make your return free only if you have a DSW membership (Gold or Elite). Customers without a membership will have to pay for their return. The return charges will be $8.50, if you have used their return label. This amount will be deducted from your refund.
DSW Return Policy Online
Let us begin with our main topic on the dsw.com return policy. Below are the points by which DSW return policy works. Points include general flow for online and in-store purchases.
- You can return within 90 days from the due date of the purchased products.
- The product should be in its original state and undamaged and unused.
- The return should be done with the product’s actual receipt and order details.
- Suppose you returned your product after the time frame then it will only be accepted with a receipt or invoice form.
- After a time-frame return, you will get a refund in the state of Merchandise Credit.
- Gifts are also returnable.
- DSW also has a time frame of 365 days for VIP elite members. Look at the below table.
DSW Return Policy In-Store
These are the ways by which you can return the product using the following simple procedure, which includes:
- You can go to any nearby DSW store for a return.
- The product should be in its original condition, unused, and unworn.
- Make sure to bring the receipt to the DSW store.
- The product should be packed in its initial packing.
- After verification, you will get your money back immediately.
- The refund will get you to the source of payment during the purchase.
Thus this was about the DSW return policy at the store. Next, we will see about the exchange policy of DSW. Let us move ahead and see.
| NON-MEMBERS | DSW VIP CLUB | DSW VIP GOLD | DSW VIP ELITE | |
| IN-STORE RETURNS | Free | Free | Free | Free |
| ONLINE RETURNS | $8.50 Shipping Fee | $8.50 Shipping Fee | Free | Free |
| RETURN BY | Within 90 days | Within 90 days | Within 90 days | Within 365 days |
| EXCHANGES | Free | Free | Free | Free |
DSW Return Policy Exception
Here is the exception of the DSW return policy which is listed in the below-given section, which includes:
- If you want to return a gift product then you will get your refund in the original payment gateway.
- The product you are returning without a receipt will be credited in the form of a Gift Card.
- The refund will be credited as per the current selling price.
- If you have purchased the product from the store then you can’t return it by mail.
- After 90 days return will be acceptable but the refund will get in the form of a merchandise credit.
Therefore, these were about the DSW Exception while returning the item. As you read above you know how the DSW return policy works along with all the policies. While going for the return policy or exchange policy take care of the below-given procedure. Refer to some FAQs related to the DSW return policy.
DSW Return Policy Shoes
DSW is known for selling trending and popular shoes but you should also remember whether you can return your shoes once purchased or not? Yes absolutely, you can make a return easily and as you like. DSW return policy online or in-store both are possible. The only condition is it should be in its original condition. The tag should be intact and the original packaging must be present. Worn or used shoes are not eligible for a return.
Non-returnable Items
Here is the list of non-returnable items that you cannot return once purchased from the DSW online store or in-store, items which are as follows:
- Items worn, used, or damaged are non-returnable.
- The return of a product without original packing is prohibited.
- Products sold as a ‘Final Sale’ are not returnable.
- Gift card products are not returnable.
- Special products are also not returnable.
Thus, these were the non-returnable items of DSW. Next, the segment is about the exception of DSW products.
DSW Exchange Policy
DSW’s return policy also offers exchange in the form of free charges to the customers. The procedure for the DSW exchange policy is as same as the return policy. Let us see the below-given points.
- You can exchange within 60 days from the due date of purchased products. In this case, a refund will be in the original form of payment. Exchange after 60 days will also be accepted but the refund will be in merchandise credit.
- The product should be in its original state and undamaged and unused.
- The exchange should be done with the product’s actual receipt and order details.
- Suppose you exchanged your product after the time frame then it will only be accepted with a receipt along with your government Id.
- Gifts are also exchangeable with the receipt.
Thus, these were about the DSW Exchange policy. Next, is the DSW refund policy, let’s take a look at the return policy.
| Exchange Period | 90 Days |
| Exchange Method | 1. In-store 2. Online |
DSW Refund Policy
Here are the simple and easy points to understand the refund policy of the DSW. Below are the points to know about, which include:
- You will get your refund after the verification of the returned product online or at the store.
- The refund will get in the actual source of payment method.
- The refund process will take 10 business days.
- An immediate refund will be given back to you.
Thus, these were about the DSW refund policy. In addition, here we complete the DSW Return Policy, Exchange Policy, and Refund Policy. Next, we will see about the DSW non-returnable of the products.
| Refund Period | With 7-10 Business Days |
| Refund Method | Original Mode of Payment/Merchandise Credit |
DSW’s Covid-19 Response
DSW promises that they will prioritize our health. they will make the shopping easier and provide the community back. As they are highly worried about their customer’s and associates’ health they have taken many necessary steps to prevent them. Steps like social distancing and masks are compulsory, and proper sanitizations are taken.
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Frequently Asked Questions
The customer care number of the USA and Canada of DSW?
The customer care number of the USA is 1-866-379-7463 and Canada is 1-888-874-6326 of DSW.
Can I return without a receipt at the DSW store?
Yes, you can return without a receipt at the DSW store along with Photo Id.
Will I able to return worn items?
According to DSW, you cannot return worn items.
Do DSW exchanges in Free?
Yes, DSW exchanges in free but took charge of return products.
DSW accepts Gift Card product as a return?
Yes, the DSW return policy accepts gift card products as return or exchange.
Also, Keep in Mind
DSW return policy also states that VIP customers can make a return within 365 days. The exchange policy of DSW is equal to the return policy. DSW has exceptional items. For Instance, there are also non-returnable products. They even take the return or exchange of gift card products. In other words, DSW provides a full and immediate refund to the customers. You can check out other wholesale businesses’ return policies like Costco and Michaels.
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