When you make a purchase there may arise certain conditions when you are in need to make changes to your purchase. One such change can be to cancel your order. Now, if you made your purchase from Etsy and for some reason you do not want the purchased item, then you should know how to cancel Etsy order. There is a whole process in place to do so. As Etsy is an online platform, you can perform the Etsy cancel order process completely online.
How To Cancel Etsy Order?
If you are a buyer or a seller on Etsy, either way, you must be aware of how to cancel Etsy order. As it is an online platform, the cancellation process will be completely online. It is always recommended to request cancellation as soon as possible. The Etsy cancel order process can be done in two front, by a seller or a buyer. Here are the steps to be followed.
How to Cancel an Order on Etsy as a Seller?
As a seller, you can sell any item you want on Etsy. It is also possible that a buyer purchases an item from you and later decides to cancel it. In such a case seller can cancel Etsy order with an easy process.
You need to log in to etsy.com, if the buyer requests a cancellation, then you will be notified. If you are initiating the cancel, then you can do so by locating the item you want to cancel. Then click on the three-dot icon and select cancel.
Note: If the buyer paid from Etsy payments, then Etsy will initiate the refund. If any other mode of payment is used then the seller is responsible to initiate the refund with the same mode of payment.
How To Cancel an Order on Etsy as a Buyer?
As a buyer, you can only request cancellation. The cancellation will only finally be done by the seller. To make a cancellation request you can follow a few simple steps:
- Log in to your Etsy account using etsy.com
- Click on Account.
- Locate and click on purchases and reviews
- Locate the order you want to cancel
- Click on the three-dot icon
- Select cancel order
Your request will then be sent to the seller. If you have already made the payment for your order. You will be fully refunded by Etsy or the seller.
What if I Cancel My Order After Payment?
There are cases when the seller asks for payment before the order is delivered. If you are looking to cancel such an order, you can do that as well. Also remember, if you are making your payment through Etsy payments, then Etsy will be responsible for your refund. If you made your payment through other modes like PayPal, then it is the seller’s responsibility to initiate the refund through PayPal.
Note: You can report a seller in case he is not initiating the refund. To know more, read our guide on returns with Etsy.
Etsy Cancel Order Refund
Refunds are generally made in full. For unseen circumstances, if the buyer and seller agree to a term then a partial refund can be made. There are multiple ways to make your payment and according to the Etsy cancellation policy, your refund will be made through the same mode of payment.
Keep in mind: We would recommend you to make a payment through Etsy payments. In that case, Etsy is responsible for the refund and not the seller.
When Etsy Cancel Order is not Possible?
There are circumstances when you can not cancel your order. Once you understand how to cancel Etsy order, you must also understand situations when you can not cancel. This is vital and can save time. You can not cancel your order after order processing is complete. You can still always cancel your order but it may take a certain extra amount because the order is already shipped.
Keep in mind: We would always recommend you to think it twice before ordering and in case you change your mind after ordering, it should be before the order is shipped. This way you are eligible for a full refund.
Also, Keep in Mind
Etsy cancel order process can be only be requested by the buyer. Final cancellation can be done only by the seller. It can be helpful to know about how to cancel Etsy order if you are looking to save time and get it done immediately. We would also recommend you in case you are not able to cancel the order, you can always go for its return using the Etsy return policy. If you are eligible for a return, you can even get your refund.