Etsy is one of the most popular platforms among people who love arts and crafts. You can buy and sell homemade creations like toys, arts & crafts, vintage furniture, clothing, jewellery, and many more. Such things can surely make your home look delightful, but understanding the Etsy return policy is important before making a purchase.
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What is Etsy Return Policy?
When you go through their official website, one thing becomes clear – the Etsy return policy is a little complicated. To return an item, you’ll have to deal with your seller and not the company itself. Every seller has its own return policy and you may only return if you’re eligible.
However, Etsy only allows refunds within 180 days of purchase. After this, you’ll have to figure out a refund deal with your seller outside the platform. Generally, Etsy will only act as a mediator to resolve issues between its buyers & sellers but the company will surely help you if –
- The item doesn’t match its description page.
- If the delivery was late.
Are Returns Free At Etsy?
It all depends on your seller’s policy. You may find the policy on the seller’s home page. Usually, sellers won’t change your return shipping fees if they ship a wrong or defective item. However, it’s wise to check it out yourself.
How Do I Return My Etsy Item?
Etsy return policy provides its sellers and buyers full freedom to sort things out themselves. Sellers can deny your return/exchange request unless it is stated in their shop policies. You can simply scroll to the bottom of a shop’s home page to know about its policies for “Returns/Refunds & Exchanges”
If the seller is accepting returns, it is important to settle on the following details by messaging them first.
- Timeframe for the return and who’ll pay for return postage?
- where to send the item, and what delivery method should you use?
You can message the seller by clicking on the “messages” icon under “Your account”
What If My Seller Denies For A Return?
Etsy will not leave you hanging if the seller doesn’t allow for a return. Under the Etsy return policy. if the seller denies your return or refund, you can open a case with Etsy.
- Simply go to the “purchases and reviews” section and click “help with order” next to the order you want to return.
- Select “still need help” and choose “yes, I want to open a case”
- Provide the reason for case opening and other details about the return and click submit.
What Can You Open A Case For?
There are two types of case openings possible if you aren’t happy with your Etsy purchase.
1. Non-delivery case – The seller is not responding after you place an order, pay for it and the item doesn’t arrive.
2. Not as described case – The order doesn’t completely match the seller’s description and photos, You didn’t receive all items.
Condition For Etsy Case Opening
As per the Etsy return policy, you can open a case only after contacting the seller. If you and the seller fail to resolve the issue after 48 hours then only you are allowed to open a case. Etsy also promises to help its customers before this 48-hour window in case of seller inactivity, harassment, or refusal of service.
What is Etsy Refund Policy?
At Etsy, sellers are free to set their own refund policies. For necessary info. on refunds for delivery charges and return postage fees, you’ll have to contact the seller or see the policy page. Remember that the company itself only offers refunds for up to 180 days after the purchase. This refund goes to your original payment method.
If your seller’s shop policy offers refunds after 180 days, then the refund can only take place by a method outside of Etsy payments. This means you and the seller will have to figure out the refund method yourselves.
Frequently Asked Questions
How do I know if my purchase is returnable?
You'll have to check the seller's return policy for return/exchange options.
2. How does Etsy provide refunds?
For the most part Etsy provides refund to the original formof payment. But if not possible, they'll issue Etsy credit to your account.
3. What if Etsy seller refuses my refunds or doesn't accept returns?
If the seller doesn't resolve your issue after 48 hours of contacting him/her, you can open a case with Etsy to get further assistance.
4. Who pays for the return shipping cost for Etsy returns?
Usually, this detail will be mentioned in shop's policy but If not, you can message the seller and ask this your self while initiating your return.
5. Does Etsy charge any penalty for cancelling an order?
Etsy does not charge any penalty amount for orders. However, if you are cancelling within a short space of time after receiving it, the refund will take some time to show up in your account.
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Also, Keep In Mind
The thing is Etsy is a marketplace that allows freedom to artists, crafters, and collectors to buy and sell homemade creations. Etsy return policy doesn’t have any imposed timeframe and conditions on returns. Each seller on the platform has its own policies for returns, exchanges, and refunds. So you should review a particular shop’s returns and exchange policy first before making a purchase. You can check the policies on the seller’s home page and start a return by messaging him/her first. You can also check out articles on similar brands like Barnes and Noble and Hobby Lobby.