Our topic for today’s article is the Eureka Return Policy. If you have purchased any product from Eureka Forbes but are not satisfied with its performance for some reason, you can return it. In this article, we will discuss the Eureka Return Policy first, followed by the refund and exchange policy. We have gathered all the necessary information about the policy for you all in one place for your convenience. Further, the Eureka Return Policy here has been divided into sections, the next one is going to brief you about the policy.
About Eureka Return Policy
Eureka Forbes produces quality products like water purifiers, air purifiers, vacuum cleaners, and many more utilities. If somehow, you are unsatisfied with the results, the Eureka Return Policy provides easy return options. So now we shall be discussing the return policy in detail. You can either purchase one of the products from the outlet itself or order online. We will discuss both methods in detail below. But before that, you must know the terms & conditions of the return policy. Once you make sure to abide by these, the returns are very easy.
- You will be allowed to return your product within 30 days of purchase.
- Most of the time the company representatives will collect the product from your place once you initiate the return.
- Water purifier cartridges, water softeners, and other product parts are not eligible for returns and refunds.
- You also have to keep all the warranty cards, user manuals, and everything that came with the product safe.
- The purchase receipt is also an important factor.
The next sections will tell you more about the returning ways.
In-store Eureka Return Policy
If you are a new customer to this brand of utilities, you must have visited the outlet for making a purchase. If you are not happy with its functioning, you can return it within 30 days. The Eureka Return Policy states that you can return your product within 30 days without having to answer any questions and get a full refund on the same. the process is very simple, all you have to do is, visit the outlet telling them when you purchased the product and the issue with it.
The outlet will allocate one of its representatives to collect the product from your place. You will have to provide the purchase receipt and all the documents that came with the product. As soon as the product reaches the store, you will be provided with a refund after the validation.
Eureka Online Returns
If you have ordered your product online, the returns will also have to be initiated online. Although, you do not have to take the product to the store yourself. A person will be assigned from the Eureka Return Policy store as their representative to collect it from your place. However, you have to do the following:
- Visit the online site of Eureka, login into your account. Get the online site here.
- Go to the order section and select the item you wish to return. You can also track your product using the order number. And also return using that number.
- Answer the questions that come up and proceed.
- You will be provided with prepaid shipping slips which you have to stick to the product.
- Pack the product if possible or leave it as it is, but keep all the documents handy.
- A representative will visit your place and verify the product and documents and take the product.
In rare cases, you will be asked to get the product to the store. Someone will collect it from the point of delivery often. Once the store validates your product, it will initiate a refund. The refund will reflect in your account within 15-20 days. More about the refund policy after this.
Eureka Refund Policy
Any returns made in-store or online will be provided after the store receives your product. The refund will take place in the same manner you made the payment while purchasing. Now if you made a cash purchase, you have to provide your bank account details. The amount will be credited to your account which will take around 15-20 days to reflect. NEFT and other fund transfer methods are used usually.
Full refunds will be provided for any item returned within 30 days of purchase. Any returns after that will have the shipping charges deducted unless the outlet has delivered you a wrong product or a defective one. In such cases, you will be given a full refund or even a replacement.
Eureka Exchange Policy
The other thing you can do with your product if you are partially satisfied with it is getting a replacement. The replacement or exchange policy is also open for 30 days from the purchase date. The Eureka Return Policy also provides an exchange policy for certain products and parts of products. The process is the same as the return policy, you have to show the papers, manuals, and purchase receipts during the process. But the exchange will only be possible if you have not caused any damage to the product on your part.
The representatives will help you with the exchange also. They will collect the product from your place and also come and set the replacement product later. Now, this will only happen when the item you are exchanging for is in stock.
Links to related articles
- Uniqlo Return Policy | The Various Important Aspects Highlighted
- Microsoft Return Policy Explained in detailed 2019
What if I don't receive the refund within 20 days?
Usually, you will receive it within 15 days but in case you don't, you can contact the store.
Where can I call for other queries?
You can call the service helpline at 18602661177 / 7039883333 Helpline Is Available From 8 am To 8 pm On All Days.
Can I get a cash refund?
No, cash refunds are not provided.
In how many days can we return the product?
The Eureka Return Policy states that you can return your product within 30 days
This was all about the Eureka Return Policy from our side for now. We sincerely hope that this was helpful to you in some way at least. As per our research, we have tried to include every important information you need to know for the Eureka Return Policy. But still, if you feel that we have missed out on any detail on then do let us know in the comments below. Apart from the Eureka Return Policy, we have also included the refunds and exchange policy too. Thank you for reading this article, also read other articles on our site above till we come with new ones. Looking forward to your feedback.