Having second thoughts about your recent purchase from Express? No worries. Keep reading and our guide on the Express return policy will help you correct the mistake. Express is a fashion retailer where you can buy a vast variety of clothing and accessories for both men and women. And if you are not satisfied with your purchase then Express will gladly accept returns with some conditions. So we’ll explain everything about Express returns/exchanges, their refund methods, and what are necessary considerations for a hassle-free return.
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What is Express Return Policy?
If you are not happy with your purchase from Express then the 60 days Express return policy will help you return most of the items as long as it is unused and unwashed. To claim a full refund, having a purchase receipt is necessary. Remember that if you remove the tag of any “Do not remove tags” item then you will not be able to return it. So we advise you to remove the tag only if you are satisfied with your purchase.
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How To Return At Express?
There are two ways you can return/exchange your purchase from Express. If you purchased from Express store then the item must be returned back by visiting their store. On the other hand, the Express return policy states that any purchases from Express.com can be returned through both mails and by walking into a nearby Express store.
Also, Keep In Mind – Returns will not be accepted at any Express store located outside the US or at any Express factory outlet stores.
Return at a nearby Express Store
Any purchases made from an Express store must be returned to their store. To make an in-store return, bring your item and receipt to your nearby Express store. If you purchased online then bring the packing slip or shipping confirmation email. Also, take your credit card if you used it for the purchase. That’s it. Express will not even ask for the original packaging to initiate a return/exchange. To get a full refund, remember to present the item before the 60-day return window ends.
Return by mail
The easiest way to return your online/in-store purchase from Express is to visit their store with a receipt. But if not possible, you can easily mail your return back. Follow these simple steps.
- Go to the returns page. Enter your order number and shipping zip code.
- Select the items and the reason for returning. Repeat these steps for all the items that you wish to return and submit.
- Now you can either take your item back to the store and make a free return or mail the item back at $6.99 cost of using their prepaid shipping label.
- To mail the item back, print the shipping label.
- Pack your return items with the packaging slip in a sturdy box and attach the shipping label outside. Make sure to remove any old addresses or barcodes from the box.
- Drop the package to any UPD location. Once the package ships, you’ll receive a link in your email through which you can track the progress of your return.
Note – As per the Express return policy online, the cost of using the prepaid shipping label ($6.99) will be cut from your refund.
Exchange & Return of gifts
At express, you can only return gift purchases for an exchange. Gifts can not be refunded. So you can buy a similar product in exchange for the one you are returning. If the store does not have stock of the item you are intending to exchange, they may issue a refund if you have a gift receipt for the same. You will receive a refund on the Express store card for future use.
Express Return Policy Exceptions
Following key points are necessary to remember before requesting a return to Express.
- If shipped to a US address, then you cannot return the item to an Express store outside the US.
- You cannot return your in-store or online purchase at the Express factory outlet store.
Express Return Policy Without Receipt
If you lost your purchase receipt then the store representative will try to confirm your purchase in their system. But if they fail to validate your purchase then they may allow you to exchange the item with another item of equal value. But no refund will be issued.
Non-returnable Items
The Express return policy excludes only a few items from returns and exchanges. These are,
- Items listed as final sale or clearance items.
- Any face coverings are also not eligible for returns or refunds.
- Also, tags must be attached to return any “do not remove” tags item.
Express Exchange Policy
You can exchange your item easily at your nearby Express, Express men store, or Express factory outlet store. At the moment, Express does not offer online exchanges. So if you want to exchange without visiting the store then return the product first for a full refund and then place a new order.
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Express Refund Policy
It is important to know that as per the Express return policy, if you want to return any online purchase from Express.com, then the shipping and handling fee will be nonrefundable. Once they receive your return, your refund will be issued to the original form of payment. It may take up to 10 days or more for your refund to reflect in your account depending on your bank or card issuer. Further, if your purchase was made using an express gift card, then they will email you an electronic gift card under 48 hours.
Frequently Asked Questions
How do I return my product?
You have two options to return any item you purchased. You can return to a nearby store by yourself or mail it to the store.
In how many days can we return the product?
The Express Return Policy allows you to return or exchange an item you have purchased from the Express store within 60 days.
Can I return an online purchased product to a store?
NO. Online products have to be returned through an online process only.
How to track my product I return by mail?
You will be provided with a link on your email or via a text message which lets you know the process details.
In how many days will I get my refund back?
The refund will reflect in your account within 7 days of return provided you have followed the Express Return Policy.
Also To Keep In Mind
With the standard 60 days Express return policy, you can return most of the eligible items (except non-returnable items) back to Express. Also, Express stores will welcome returns on both online and in-store purchases which makes online purchase returns very easy. Exchanges are also possible but we suggest visiting the store for that. If you have any doubts, let us know in the comments. Also, read our more articles on returns. Forever 21 Return Policy, American Eagle Return Policy
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