Express is a famous fashion retailer where you can buy a vast variety of clothing and accessories for both men and women. If you are not satisfied with your purchase then our guide on the Express return policy will help you correct the mistake. We’ll explain everything about Express returns/exchanges, and what are necessary considerations for a hassle-free return.
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What is Express Return Policy?
If you are not happy with your purchase from Express then the 60 days Express return policy will help you return most of the items. You’ll get a full refund as long as the item is in new condition with its invoice. Customers also need to keep Express tags intact to be eligible for a return or exchange. Some items marked as clearance and final sale are not eligible for refunds or exchange. We’ll talk about this later in the article.
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Will I Be Able To Return An Item After Washing It?
Express won’t accept returns on washed or used merchandise. All items need to be sent back in new and salable condition. Their team inspects all returns at their warehouse and won’t provide a refund or exchange if the item isn’t in a condition to be put back on sale.
Are Online Returns Free At Express?
Although returns on some select items are free, Express will deduct a return shipping fee of $6.99 from the refund for most returns.
How Do I Return My Express Purchase?
There are two ways you can return/exchange your purchase from Express. If you purchased from Express store then the item must be returned back by visiting their store. On the other hand, the Express return policy states that any purchases from Express.com can be returned through both mail and by walking into a nearby Express store.
Return at a nearby Express Store
Any purchases made from an Express store must be returned to their store. To make an in-store return, bring your item and receipt to your nearby Express store. If you purchased online then bring the packing slip or shipping confirmation email. Also, take your credit card if you used it for the purchase. That’s it. Express will not even ask for the original packaging to initiate a return/exchange. To get a full refund, remember to present the item before the 60-day return window ends.
Also, Keep In Mind – As per Express return policy, returns will not be accepted at any Express store located outside the US or at any Express factory outlet stores.
Return by mail
The easiest way to return your online/in-store purchase from Express is to visit their store with a receipt. But if not possible, you can easily mail your return back. Follow these simple steps.
- Enter your order number and shipping zip code on their return page.
- Select the items and the reason for returning. Repeat these steps for all the items that you wish to return and submit.
- Now you can either take your item back to the store and make a free return or mail the item back using their prepaid shipping label. As per the Express return policy online, the cost of using the prepaid shipping label ($6.99) will be cut from your refund.
- To mail the item back, print the shipping label.
- Pack your return items with the packaging slip in a sturdy box and attach the shipping label outside. Make sure to remove any old addresses or barcodes from the box.
- Drop the package to any UPD location. Once the package ships, you’ll receive a link in your email through which you can track the progress of your return.
Exchange & Return of gifts
At Express, you can only return gift purchases for an exchange. Gifts can not be refunded. This means you can buy a similar product in exchange for the one you are returning. If the store does not have stock of the item you are intending to exchange, they may issue a refund only if you have the gift receipt. You will receive a refund on the Express store card for future use.
Express Return Policy Exceptions
Following key points are necessary to remember before requesting a return to Express.
- If shipped to a US address, then you cannot return the item to an Express store outside the US.
- You cannot return your in-store or online purchase at the Express factory outlet store.
Express Return Policy Without Receipt
If you lost your purchase receipt then the store representative will try to confirm your purchase in their system. But if they fail to validate your purchase then they may allow you to exchange the item with another item of equal value. But no refund will be issued.
Non-returnable Items
The Express return policy excludes only a few items from returns and exchanges. These are,
- Items listed as final sale or clearance.
- Any face coverings are also not eligible for returns or refunds.
- Also, tags must be attached to return any “do not remove” tags item.
Express Exchange Policy
Exchanges are subject to the same 60 days Express return policy and its conditions. You can exchange your item easily at your nearby Express store, Express men store, or Express factory outlet store. At the moment, Express does not offer online exchanges. So if you want to exchange without visiting the store then return the product first for a full refund and then place a new order.
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Express Refund Policy
It is important to know that Express return policy doesn’t cover refunds on shipping fees for returns on online orders. Once they receive your return, your refund will be issued to the original form of payment. Depending on your bank or card issuer, it may take up to 10 days or more for your refund to reflect in your account. Further, if your purchase was made using an express gift card, then they will email you an electronic gift card within 48 hours.
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Frequently Asked Questions
How do I return my product?
You have two options to return any item you purchased. You can return to a nearby store by yourself or mail it to the store.
In how many days can we return the product?
The Express Return Policy allows you to return or exchange an item you have purchased from the Express store within 60 days.
Can I return an online purchased product to a store?
NO. Online products have to be returned through an online process only.
How to track my product I return by mail?
You will be provided with a link on your email or via a text message which lets you know the process details.
In how many days will I get my refund back?
The refund will reflect in your account within 7 days of return provided you have followed the Express Return Policy.
Also To Keep in Mind
With the standard 60 days Express return policy, you can return most of the eligible items (except non-returnable items) back to Express. Also, Express stores will welcome returns on both online and in-store purchases which makes online purchase returns very easy. Exchanges are also possible but we suggest visiting the store for that. If you have any doubts, let us know in the comments. Also, read more of articles on returns like TJ Maxx Return Policy and Foot Locker Return Policy.
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