You recently purchased clothing apparels from Express, now you are having second thoughts about it. If you are wondering what the Express Return Policy works like. In this article today we will give you all the details about the Express Return Policy. If you are not satisfied with your item, Express gives you a period of days within which you can make a return. You may return in both mail wise or you could walk in a store near you. Before you jump into any second thoughts, kindly go through the article and follow the conditions of return.
We have divided this into different sections for your easy understanding. So we will be talking about the Express Return Policy first followed by the parameters and other conditions.
About Express Return Policy
The Express Return Policy allows you to return or exchange an item you have purchased from the Express store within 60 days. Remember these 60 days count begins from the day of your purchase. If you want to return a product you must have to return within the stipulated time period. However, you will also have to follow their given conditions on the product return. There are also certain exceptions to this but before that let us see the conditions of return which are important.
- You strictly have to return within 60 days of purchase.
- Do not remove any price tags, not even any tag that came along with the product.
- Make sure you have the purchase receipt or the bill.
- Do not tamper the item or spoil it.
- Pack it properly and keep all the documents along with it.
- You are not even supposed to wash or dry clean it.
- You can then walk into a nearby store or send the parcel by mail if you purchased online.
The Express Return Policy states that you can return your product in two ways, by going into a nearby store or via mail if you purchased from Express.com. The following sections will explain to you how you are to process the returns.
Return by mail
Here, you may decide to return the product by directly mailing the item to the address of the Express store. The other option you have is to use your online purchase ID and initiate a return process using a shipping label. what you need to do in the second case is to log in to your Express.com account. From the order section of your account, choose the item you want to return and the process will start from the store. You will be provided with two shipping labels, keep one for yourself and stick the other one on the parcel.
Make sure to pack the item properly and also abide by the above conditions. Once the store receives your item in proper condition, the refund will be initiated. You may also choose to get an exchange.
Return at a nearby Express Store
The other way is to return your item at any nearby store of Express. All you have to do is carry all the documents and also the purchase bill. Make sure to go within the stipulated days of exchange or return. Items that are mentioned to be ‘returned by mail only’ cannot be returned to the outlet. The refund will reflect in your account within 7 days of return provided you have followed the Express Return Policy. The amount will be credited to your provided account or simply in the store credit card.
Exchange & Return of gifts
Wondering what to do with a gift you are not happy with? Well, you can always return for an exchange. Gifts can not be refunded, so you can choose some other product in exchange for the one you are returning. If the store does not have stock of the item you are intending to exchange for, they may issue a refund if you have a gift receipt for the same. You will receive the amount in the Express store card for using it in the future.
And of course, you can exchange or return via mail or in-store both.
Exceptions to Express Return Policy
Here are a few important facts that you must keep a note for the return policy of the Express store.
- You can only exchange your product once. You may just return it finally.
- If you have lost the purchase receipt, you are not eligible for a return or refund.
- Gift cards cannot be exchanged, refunded or returned.
- Store purchases cannot be returned online.
- The product must be in new condition and carefully handled.
- Going to exchange on the 61st day is also not applicable for a return.
- In an online exchange or return if you have provided the wrong details it will not work as well.
These are all the points of exceptions which you must keep in mind before you proceed for a return. Information on damaged goods is below.
Express Return Policy for Damaged Goods
Although this is very rare, if you have received a damaged or defective product, you are eligible for a refund or exchange. Remember to carefully handle the damaged product and pack it safely. Don’t forget to pack all components of an item while returning. The store will look into the matter and initiate a refund.
Certain products are also not accepted after you have used it, so go through the other categories of return here. This was everything about the Express Return Policy.
Here are a few links to some of the articles we have written.
Frequently Asked Questions
How do I return my product?
You have two options to return any item you purchased. You can return to a nearby store by yourself or mail it to the store.
Can I return an online purchased product to a store?
NO. Online products have to be returned through an online process only.
How to track my product I return by mail?
You will be provided with a link on your email or via a text message which lets you know the process details.
We hope this article was of some help to you. Now you can return your items purchased from the Express store easily with the mentioned forms above. If we missed any important detail, please let us know in the comments below. This is all about the Express Return Policy from our side till now. Follow their conditions and the return process will turn out to be really hassle-free. Continue shopping and reading our articles. Thank you so much for reading, we look forward to your feedback.