Purchased yourself a product and are not satisfied with it? You can certainly choose to return it. The EyeBuyDirect return policy assures customers to shop freely and make their returns if they face any issues after purchasing. You are also able to save your money and not go to waste. It is very easy to process a return with EyeBuyDirect. Another thing to look at is your return eligibility and we can know more about all this ahead.
What is EyeBuyDirect Return Policy?
For an easy return, the EyeBuyDirect return policy gives 14 days to return from the date of purchase. Along with this EyeBuyDirect also provides customers with a 365-day guarantee on their products. You can only return your purchase online and it is easy and quick. Keep your product in its original condition for a better chance of successful return.
Can I Make A Free Return?
Yes, you can make an easy free return on any of your purchases within 14 days. After which you will have to incur the shipping fee for any return. In case of one time replacement, you will not get a free return.
EyeBuyDirect Online Return Policy
A very straightforward process to make your return. The EyeBuyDirect return policy states that if you are not satisfied with your purchase, you can return it within 14 days of your purchase. They will provide you with a return without any questions. Now if you are sure of your return, you must follow this step to send your item back to EyeBuyDirect.
- Log in to your EyeBuyDirect account.
- Go to my account
- Select purchase history
- Locate the order you want to return
- Customer service team will call you within 24-48 hours with further details
- Pack and ship the item back
With these mentioned steps you can return your eyewear. It is a very easy process and the customer service representative will help you with the details on how to pack and ship the product.
EyeBuyDirect Return Policy Exceptions
As EyeBuyDirect return policy has conditions for their returns, there are also exceptions. These exceptions are kept in place to avoid any misuse of the policy. Sometimes customers may take advantage of policies in some or the other way. Therefore while making your return, you should be aware of the exceptions. This could easily help you see if you are eligible for a return or not.
- If you damage your eyewear due to an accident or improper care, the return policy will not be eligible for you.
- You can not return EBD Credits and replacement pairs.
- Your one-time replacement shipping fee is not refundable.
- You can only use $50 EBD Credits per order.
These are the exceptions you must be aware of. It could make your return much easier. Once you successfully return your product, we can then know more about the EyeBuyDirect replacement and refund policy.
EyeBuyDirect Replacement Policy
The standard replacement policy states that you can replace your return product with any product. The only condition is that if you choose a product higher in value than your return product, then you will have to pay the difference. In case your replacement product is lower in value, then EyeBuyDirect will give you a refund.
You May Also Like: Lulus Return Policy
EyeBuyDirect Refund Policy
If you are not up for a replacement then you could request a refund. EyeBuyDirect return policy states that you will receive your refund in the same mode of payment you used for the purchase. Only after your return is accepted, your refund will be processed. EyeBuyDirect says they will process the refund within 48 hours.
You May Also Like: Adidas Return Policy
Frequently Asked Questions
1. Can I return my items after 14 days?
No, you can not but in case there is a product defect then you can return it within 1 year of your purchase.
2. What if my replacement order value is less than return item?
In such a case EyeBuyDirect will give you a refund.
3. Can I call to initiate a return?
Yes, you can give a call at 1-855-EYEBUY1 (1-855-393-2891) and initiate your return.
4. Can I use my eyebuydirect credit to buy?
Yes, you can use your eyebuydirect credit but only for a year since it is been issued.
Do Not Forget This
You must be aware of the details of the EyeBuyDirect return policy. So if you are unable to return within 14 days, you will still have the 365 days guarantee. Although you will lose most of your privileges. Like you will not be able to return just for any reason. Only in case of a defect, you will be able to return. If you do then you can follow the replacement and refund process as it is.