Floor and Decor is a famous American retailer of hard surcharge flooring. Their stores offer everything that you may need for your next home renovation project. You can find designer wood, laminate, tiles, store as well as wall decoratives. You may sure think, what if something doesn’t suit my house after the purchase. If that’s something that stopping you from making a purchase, we are here with the necessary details on Floor and Decor return policy. We’ll also help you initiate your return in case you’ve already made your purchase.
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What is Floor and Decor Return Policy?
The Floor and Decor return policy provides a return window of 90 days from the date of purchase. This applies to both in-store as well as online purchases. A purchase receipt is necessary to get a refund of your original payment. The return policy of Floor and Decor also requires customers to return the merchandise, without any sign of damage in a resalable condition. Let’s see how to initiate a return.
| Return Period | 90 days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 877-675-0002 |
| Official Website | Floor & Decor |
How To Return At Floor and Decor?
The Floor and Decor return policy page mentions two options for returning your products. You can either return to their store or mail the items back to their facility.
Return To Store
You can return your store or online purchase at any Floor & Decor store. Simply take your item to the store along with the receipt or online purchase proof and ask the store executive to process your return. If you are returning your online purchase, use the store locator to find your nearest Floor & Decor store.
Return By Mail
To mail your product back to their facility, you need to contact their customer care at 770-421-3705 or 877-675-0002 for return authorization. Their support staff will give you all the return shipping instructions. As Per Floor and Decor return policy, the shipping cost of your online return will be your responsibility.
If your order was shipped by a truck (LTL), the items should be strapped to the pallet. For products shipped by FedEx, you must pack them back securely for the shipment.
Can I get Returns On Damaged Shipments?
Floor and Decor provide its products all across the U.S. and understands that damage could occur during transit. The Floor and Decor return policy page also mentions clear instructions on dealing with damaged shipments. If your item arrives damaged, in any case, “do not refuse the shipment”
Accept the delivery even with visible damage on the package. If you refuse the shipment, they’ll charge you the shipping fees as part of your return. In some cases, you’ll also have to pay a 10% restocking fee.
- Contact their customer care immediately to claim a replacement. (877-675-0002, 770-421-3705)
To claim your replacement, you’ll need to send the following details to [email protected]
- Pictures of damaged products
- Number of damaged pieces
- Proof of delivery receipt
Floor and Decor Return Policy Without Receipt
Having the original receipt will make you eligible for a refund of your original payment. If you don’t have a receipt, Floor and Decor will refund you the lowest price of the item in the form of a merchandise credit. The same goes for returns after 90 days. You’ll also have to provide a valid photo ID proof if you don’t have a receipt. All returns are subject to their verification system. Non-receipt returns and returns after 90 days are the sole discretion of Floor and Decor and they reserve the right to limit returns or exchanges without a receipt.
Floor and Decor Return Policy Exceptions
- You cannot return a product to Floor and Decor once it has been installed at your residence. Installed flooring is considered the owner’s property and cannot b exchanged or refunded for any reason.
- Any product & property damage, as well as labour cost due to faulty installation, will be the buyer’s sole responsibility. Floor & decor will not be able to cover the cost in any of these cases.
Which Items Can I Not Return At Floor and Decor?
As per the Floor and Decor return policy, you cannot return any custom orders countertops, Treadwell stair parts, cabinets, etc. These orders are non-refundable once tendered. If you receive these damaged, you may only return them for an exchange. Contact their customer care for assistance on the return of your custom order.
Floor and Decor Exchange Policy
Floor and Decor provide the same 90 days window in case you want to exchange your item. You can exchange the product online or with store pickup within this timeframe. Any damaged merchandise during the shipment, including custom products is only eligible for an exchange.
You May Also Read: Ross Return Policy
| Exchange Period | 90 Days |
| Exchange Method | In-store & Online |
Floor and Decor Refund Policy
It can take up to 36 hours to process your return after they receive your product. Under Floor and Decor return policy, your refund will only be initiated if the product passes inspection. Returns with a receipt within 90 days are subject to refund to the original form of payment. While returns without a receipt or after 90 days are subject to a merchandise credit. Returns for a purchase of over $500 where the payment was done via cash or check will be refunded as a mail refund check.
You May Also Read: Kohls Return Policy
| Refund Period | Initiated after 36 hours of receiving your return |
| Refund Method | 1. Original Form of Payment |
Frequently Asked Questions
1. Can I return ay Floor and Decor without a receipt?
Without a receipt as well as after their return window of 90 days, you’ll be eligible for their merchandise credit instead of a refund of your original purchase price.
2. What Floor and Decor deliver me a damaged product?
Whatever you do, do not refuse your shipment otherwise you’ll be responsible to pay extra shipping fees. Accept your defective delivery and call their customer support to claim your replacement.
3. Can I return custom orders at Floor and Decor?
All custom orders from Floor and Decor are non-refundable. You can only return these for a replacement if they arrive defective.
4. What if I’ve already installed my product from Floor and Decor?
You cannot return or exchange your installed product at Floor and Decor. Once you install your product it is considered your property.
5. How long will it take to get a refund from Floor and Decor?
Once they receive your item, it will take 36 hours to process the return, this time can vary. After this, they’ll initiate your refund to the original form of payment.
Also, Keep in Mind
The Floor and Decor return policy covers returns on all items except custom orders as long as they are not installed. All items are subject to a 90 days return window. You’ll need a receipt to get a refund of your original purchase price. You can return your purchase at any Floor & Decor store or initiate an online return. Without a receipt and after 90 days, it’s their choice if they want to refund you a merchandise credit. Non-receipt returns will also need a valid photo Id. You may also read the return policy of other similar brands like Overstock and Sams Club.
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