Not sure if that fossil item your purchased suits you now? Why don’t you return it? Yes, you can easily make a return to Fossil and get your refund or even go for an exchange if you’d like. Although before you start, let us know how you can be eligible for a return and what is the best way to return under the Fossil return policy.
What is Fossil Return Policy?
Fossil allows all its customers to return any product within 90 days from purchase. Every customer should follow the Fossil return policy which states that you must carry the proof of purchase with you. Also, your item should be in its original condition. Only if eligible, your return will be processed for an exchange or a refund.
Is Fossil Return Free?
No, Fossil return will not be free for customers. You will not have to pay the shipping fee for your return at first, although when and if you receive your refun, the shipping fee will be deducted from it.
Can I Return Opened Product?
It may depend on the product, as there is no clear mention of this on their website. Although if you have worn the product then you can not return. Depending on the product, if opening the product is tampering with its original condition, then you could try to return your product at Fossil.
How Can I Return My Fossil Item?
Fossil allows all their customer to use the Fossil return policy if they are not 100% satisfied with their purchase. You can make your return in two ways and both of them are free. Whether you make your purchase from the Fossil store or online, you can use either of these ways:
To return your item online, you will need to initiate the return on their website and get a return label. You can only return items purchased online. Here is how you can generate your return label.
- Log in to your Fossil account.
- Locate the order you want to return.
- Click on “return this item”
- Select your reason to return.
- Print your return label.
After you have your return label, you can pack your item and tape the return label on top of the package. Send it using FedEx.
You can also choose to return your product directly to a Fossil store. It need not be the same store you purchased your item from. You can visit the nearest Fossil store and request a return. It will only be accepted if you take the purchase proof with you and also return the item in its original condition. In case you have made your purchase online, you can still make an in-store return. Your purchase proof will be your order confirmation.
Fossil Return Policy Exceptions
While making your return, you should check whether your item falls under the exceptions or not. These Fossil return policy exceptions suggest that the standard policy may not apply to them.
- Final sale products are non-returnable
- Custom or personalised items can not be returned.
- Purchases made from Paypal will not be eligible for a store return.
Note: In case you are having trouble with custom or personalised items, you can contact Fossil.
Fossil Exchange Policy
If you are only looking for an exchange, even in that case you must follow the Fossil return policy first. Once your item is inspected and you are eligible for a return. Only then you can move forward. If you are interested in something higher in value than your original purchase, then you must pay the difference. If it is lower in value then the store will give you a refund. You will need your proof of purchase for an exchange as well.
Fossil Refund Policy
The Fossil return policy states that all the refunds will be initiated to the same mode of payment used for purchasing the product. So if you used a card or PayPal, you will get your refund on that same account.
You may also like: Gucci return policy
Frequently Asked Questions
1. What if there is problem with my customized item?
In that case you will have to contact the customer service as returns are not eligible on customized items.
2. Can I return my online order at Fossil store?
Yes, you can easily return your online purchase at your local Fossil store. Don't forget to bring your order confirmation/summary email and the card you used while ordering.
3. How long do I have to wait for my refund from Fossil?
Once your package reaches to their facility, it may take up to 10 business days to process your refund. You'll also receive an email confirmation once the return is processed.
4. Does Fossil refund to PayPal?
You cannot return your PayPal order at the store. Return it online to get a refund to your PayPal account.
Keep in Mind
It is necessary to make sure that you are aware of the Fossil return policy. You may need to return your product for some reason or the other and when you do, this information could be helpful for a smooth and quick return. Do not forget the two most important conditions, return before 90 days and return your item in its original condition. You can also read other popular return policies like Michael Kors and Louis Vuitton.