Worried about returning your apparel from Free People? Well, there is nothing to worry about. Free People is an American e-commerce platform that has gained popularity across the globe for its huge apparel and lifestyle collection. The Free People return policy is simple and easy to follow. In this article, we have discussed in detail how you can make successful returns at FreePeople and perform exchanges and refunds too. Let’s see how the Free People returns policy works.
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What is Free People Return Policy?
According to the Free People return policy, customers get a 30 day return time frame from the date of purchase to exchange or receive a refund in form of the original mode of payment. After 30 days also returns are accepted but a refund is made in form of gift cards.
Are Returns Acceptable After 30 Days?
Yes, even if you have missed the return window of 30 days, you need not worry. You can still place a return request after 30 days. However, the refund would be made in form of gift cards only. The entire payment value will be credited in form of a gift card.
Can I Return My Free People Gift Card?
No, gift cards once purchased from Free People cannot be returned or exchanged. If you have made a purchase using the gift card and then returned the item, you will get a new gift card of the same value.
How to Return My Free People Purchase?
The Free People returns process is very simple and easy. It can be done either by visiting their store or through their website. The step-by-step return process would help you better understand the process in detail.
Free People Return Policy in-store
Products purchased in-store and at the website, are applicable for in-store returns. To return your product through their store, you need to follow the below-mentioned guidelines-
- Visit the nearest Free People store.
- Carry the items that you wish to return.
- You must also carry the original receipt.
- The customer service agent will then help you process the return.
Free People Return Policy Online
To return the product online via their website, the Free People returns process is quite simple and easy to follow-
- Open their website and log in to your account.
- In the order section, select the order you want to cancel.
- If the order was a gift item, select the gift card to get an easy refund in form of a gift card.
- Get your print label ready and pack your items.
- Drop off your return to the nearest USPS location.
Free People Returns Conditions
There are certain products at free returns for which the return terms and conditions vary from the general ones. We all know that the products returned must be unused, unwashed, in good condition. For returns of products bought with gift cards, the order number and zip code must be known. For beauty and wellness products, the product must be unopened. Once opened, the Free People returns will not be applicable. For swim and inmate items all the hygiene tags must be in place. Soiled items are not accepted. Furniture and Oversized items must be returned within 30 days for a full refund. After 30 days only merchandise defects would be allowed for a refund.
Free People Holiday Return Policy
If you are planning to go for a long vacation during this holiday, you can buy gifts without worrying about the return policy. The free people holiday return policy helps you enjoy a hassle-free experience. In addition, some retailers do provide extended returns during November and December. The Free People have this period from October to January only. Products bought in October till December are applicable for return till the end of January.
There are a few products for which the Free People returns policy does not work. Let us find out more about that product from the table below.
However, If your product is not on the list of nonreturnable, you can easily claim your return within 30 days from the date of purchase.
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Free People Exchange Policy
The free People returns process is very customer-friendly. All unworn, unwashed or defective items purchased on their website are exchangeable. However, for products purchased in-store, you need to visit the store and ask for their exchange terms and conditions.
Free People Refund Policy
Refund is given in form of the original mode of payment for products returned within 30 days. However, for returns made after 30 days a gift card of the same value is issued. If the original mode of payment was gift cards then the gift card of the same value would be refunded back.
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After 30 Days - Gift Cards
Free People Response To Covid-19
Free People highly values their customers’ health and safety. During the pandemic, they maintained high standards of sanitization both for the packed items and the employees working. They are strictly following the below-mentioned guidelines –
- Increased Cleaning Routines
- Compulsory masks
- Social Distancing
- Contactless pickup
- Plexiglass guards at register counters
Frequently Asked Questions
1. What happens if i miss my 30 day return period?
You can still return the item but refund is in form of gift cards
2. Can i exchange swimwear at Free People?
Yes, Only if the swimwear is in new condition.
3. Can i return vintage loves??
No. Vintage love is an non returnable product.
4. How many days to get my refund?
Refund takes 1-3 business days to process.
Also, Keep in Mind!
In conclusion, we must remind you that the general return window is of 30 days, to get a refund in form of the original mode of payment. You must also look at the exceptions and know the Free People return policy on holiday to make the most out of their return policy. In addition, if you are a regular shopper at Spirit Halloween and Bed Bath and Beyond, you can take a look at their return policy.