Bought the wrong gaming gear from GameStop and want to return it? Read to know whether your purchase is eligible for a return according to the GameStop return policy. All gaming geeks know that GameStop has a leading foot in the gaming industry. With the vast inventory of gaming titles, consoles, monitors, and gaming accessories, one cannot go wrong with GameStop.
However, one can go wrong by buying the wrong product. So we’ll cover everything regarding returns, exchanges, and how exactly GameStop will refund your money. Let’s get started.
Table of Contents
What is Gamestop Return Policy?
Most of the GameStop gear (excluding pre-owned software) follows their 15 day GameStop return policy. This also goes for any defective products. You can also return any pre-owned software if you are not satisfied. But pre-owned merchandise must be returned within 7 days for a full refund or exchange. This period starts from the date of in-store purchase or the date of shipment in case of online purchases. You can either choose to return the item for a full refund or exchange it.
Keep In Mind That The return policy of GameStop also requires you to have your in-store product receipt or GameStop.com order number to place a successful return.
|Return Period||15 Days|
|Return Method||In-store & By Mail|
|Holiday Exception Return||No return allowed. Only Exchange|
Can I Return Items Purchased on Sale?
Game Stop has some restrictions on returns of sale or special promotion items. In some cases, these may be non-fundable. You best bet is to contact their customer support to get information.
Do I Need the Original Packaging to Return Electronics?
Yes, you’ll need the original packaging. GameStop may deny a refund or exchange if you don’t return electronics with the original packaging.
GameStop Sent Me a Defective Item, What Should I Do?
Simply dial their customer service at 1-800-883-8895 and explain the issue. You need to start the return within 15 days of purchase to get a full refund or exchange.
Can You Return Pre-owned Software?
GameStop return policy requires customers to return pre-owned software whin 7 days of purchase. The same goes for their membership plans like Power-up Rewards Pro memberships.
How to Return at Gamestop?
Now, we will focus on the things we should know to return our products to Gamestop. You can return your product to Gamestop in 2 ways. Online and in-store.
As simple as this sounds. Take your item to your nearby GameStop store. Remember to bring all the accessories that came with the product. Even if you bought the product online, you can return it at any GameStop store by presenting the original packing list.
The second way is to mail them. Remember that this option is only possible for online purchases.
- You need to first log in to your account. Then go to the GameStop returns page and start your online return by providing the order number.
- For eligible products, GameStop will send you a return shipping label.
- Simply, pack the items securely, attach stick the return label on the package, and send it back through a shipping service. These are the two ways to return your product at Gamestop.
GameStop Return Policy on Used Games
If you bought a used game and want to return it to GameStop then it will follow their return policy for used merchandise which means that you must return any of your pre-owned items within 7 days to get a full refund.
GameStop Return Policy For New Games
Just like all new items, new gaming titles bought from GameStop can be returned within 15 days from the receipt date to get a full refund or exchange.
GameStop Returns Without Receipt
Though GameStops return policy does not mention anything specific about returns without a receipt, here’s what we suggest doing. For all online purchases, returns without a receipt can be made by presenting your GameStop.com order number. If you purchased from their store using a debit or credit card and don’t have a receipt, then take your item back to the store before 15 days. The executive may accept the return by finding your purchase in their system.
GameStop Holiday Return Policy
GameStop also provides extended returns during the Christmas holiday season. This GameStop holiday return policy allows customers to return purchases made after 31 October until 15 January or 15 days whichever is longer.
GameStop return policy restricts the following items from returns or exchanges.
- You may not be able to return or exchange products purchased during a sale or through special discounts.
- Exchanges or returns are not possible on non-defective electronic items that you received without their original unopened packaging.
- You cannot return GameStop.com purchases over $500 at the GameStop store.
- At GameStop, returns are not possible on Digital content, Gift cards, Point of Sale Activation (POSA), Trading cards, and products containing Trading cards like Yu-Gi-Oh! and Pokemon cards.
Gamestop Exchange Policy
The exchange policy of GameStop goes hand to hand with the GameStop return policy. All the conditions and exclusions that we discussed also apply to exchanging your item with GameStop. Once GameStop validates and accepts your return, you can either choose to exchange the item or claim a full refund. If you want to buy a similar item from GameStop then exchanging it would be the better choice.
Note: Exchanges on gaming consoles are only possible with the same model for 15 days under GameStop Exchange Policy.
|Exchange Period||30 Days
|Exchange Method||1. In-store
2. By Mail
Gamestop Refund Policy
The Gamestop return policy states, for returns on games, a refund will only be provided depending on the game’s condition. It may be possible that you get a partial refund depending on the condition of the product so we would recommend you carefully make your purchase. It is also recommended to make your return as soon as possible in case of a damaged or defective product. If your return is accepted, your refund will be processed within 7 business days to the original payment method.
|Refund Period||With 4-7 Business Days
|Refund Method||Original Mode of Payment
Gamestop Preventive Measures Against Covid-19
Gamestop is cautious at all times and is following preventive guidelines against Covid-19. They are doing everything necessary to keep the employees feel safe to work and also make customers feel safe when they visit the store. Although the stores are open, they still suggest making your purchase online, and only in the case of absolute need should visit the store. Here is what Gamestop is doing to keep everyone around them safe:
- Sanitizing all products before handing them to the customers.
- Ensuring contactless delivery at your doorstep.
- Employees conduct their health assessments daily.
- Ensuring everyone wears a mask at the store.
- Installed Plexi-shields at cash registers.
- The store timings are also reduced.
- In-store guide for social distancing.
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Frequently Asked Questions
Can I Return My Opened Product?
NO, you are not eligible for a return once you open your product, your only option is to exchange it with an identical product.
Can Gamestop refund warranty?
Yes, they will if you are within the 7 days.
Can I make a no receipt return?
No, they accept returns only if you have your original receipt with you.
What is Gamestop return policy on used games?
It must be unopened if you expect to get a refund, opened games will only be exchanged with another copy of the same title..
Also To Keep in Mind
To be precise, the 15 days GameStop return policy goes for all the items except pre-owned software. You have only 7 days to return pre-owned merchandise for a full refund. Additionally, you can return both in-store and online purchases to your nearby GameStop store which is very convenient. GameStop allows both exchanges and refunds after the approval of your return. You may also explore other return policies like Autozone or Aldi.