The gap is a well-known clothing brand and is also a favourite of many. They did not gain such popularity just by providing good products. This is also because of their customer service. One of those is the Gap return policy. Their return policy includes terms and condition that makes it flexible to all kinds of customers. So, you should know if you are unsatisfied with your product, you can make your return easily. We will also explain how Gap will refund your money once the return is completed. Let’s start with its basic return policy.
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What is Gap Return Policy?
The gap allows return flexibility and gives 30 days return period to their customers. Your return should be in its original condition with all its tags intact. It is also recommended to carry your purchase receipt for a full refund. The Gap return policy is also followed at Old Navy and the Banana Republic.
Will My Gap Returns be Free?
Yes, if you are looking to return or exchange your product at Gap, you can do it for free. You can either visit your nearest Gap store or choose to mail them using their prepaid return label. This means you will not have to bear the shipping charges.
How Do I Return Items At Gap?
If you are aware of the Gap return policy process, it will smoothen your process and save you time. You can either choose to visit your nearest store or make an online return. Both are easy in their way. We would also recommend you make your return as soon as possible. This increases your chance of a successful return.
Gap Return Policy In-store
Probably the quickest and most transparent way to make your return. You can find the nearest Gap store and visit them for a return. You must remember to carry your original receipt along with your item. If you do not have your purchase receipt, you can also use the shipping confirmation mail sent by Gap. Just get in touch with any sales representative in the store and ask for a return.
Gap Return Policy Online
Another way to return is to go through the Gap return policy online. one of the advantages of this is you can initiate your return outside store timings as well. To make an online return you must have your purchase receipt or order number. Then follow the steps below:
- You will need to create your return label using the Gap return label generator.
- Type in the order number and email id.
- Follow the prompt and generate your return label.
- Pack and prepare your package.
- Include the shipping label as well.
- Finally, ship it.
To ship your product, you can use either UPS or U.S Postal services. You can drop off the package or schedule a pick up from your home.
Gap Return Policy Without Receipt
Now, if you have for some reason lost your original purchase receipt, you may still have a chance to make your return. Whether you purchase Gap, Old Navy, Banana Republic, or Athleta, you have an option to show your shipping confirmation mail instead of a receipt. This is also valid identification for your purchase. Hence you can return your product. Other conditions that apply to your successful returns are:
- The product should be in its original condition.
- It should be unwashed and unworn.
- The order should include all its accessories.
- If possible, the order should also have its original packaging.
Gap Exchange Policy
Being aware of the Gap Return Policy ensures a successful return which will lead you to make your exchange. If you wish to exchange your product, you can either visit the store or do it using the postal services. You can contact customer service and request an exchange. If your desired product is available they will accept your exchange and then you simply have to ship your item to Gap.
Gap Refund Policy
If you are unwilling to make an exchange, the Gap Return policy also allows refunds for your return. It is a very easy and flexible process. Gap initiates the refund to the original method of payment. The refund process would be much easier for you if you visit the store. In case you made your purchase in cash, you will immediately be refunded with cash. If you used your cards for purchase, it may take up to 10 business days to reflect the refund. Remember you should ensure to follow the return terms, only after your return is accepted, the refund will be initiated.
Gap Coronavirus Response
Gap has opened their stores for their customers and while they love to have them in their store, it is probably better to shop online and visit the store only when it is necessary, this way you will be keeping yourself and others safe. Let us see what precautions are they taking against Covid-19.
- Their stores will have health guards.
- Gap has increased store sanitization.
- There are physical guides to maintain social distancing.
- Encouraging customers to wear masks at all times.
- Their employees will wash their hands frequently.
- Complete health checks at the start of their duty.
Other Related Brands
Frequently Asked Questions
Can I return Old Navy, Athleta, and the Banana Republic products to Gap?
Yes, you can make your purchase from any of the 3 sister companies of Gap and still make your return to any of the store or the Gap store.
Can I return my product after 30 days?
Yes you can try if you have a genuine case but it will take more time than usual.
Gap Customer Care number?
Contact Gap at the below number. 00 1 614-744-3907
As a customer, you must know how to ease your return process and increase the chances of a successful return at Gap. Hence the conditions of the Gap return policy should be clear to you. Your return will only be accepted if your product is in its original condition. Other than that, you do not need to worry about your purchase from any of the three sister companies of Gap. Old Navy, Banana Republic, and Athleta all accept returns at any of the stores between them.