If you are unhappy or not completely satisfied with a product you purchased from Goodwill, then you can return it. In addition, we have also included the Goodwill refund as well as the exchange policy. You can use the benefits of their return policy if you want to return a product for a refund or an exchange. So if you have questions like can you return things to Goodwill? And what are the exceptions of the Goodwill return policy? Then simply read the entire article which will help in the return process.
What is Goodwill Return Policy?
If you have bought a product from Goodwill and are not satisfied, then you can easily vail the goodwill return policy. The return policy of Goodwill states that any product you buy needs to be returned within 30 days of the purchase and must be in its original condition.
Are Goodwill Returns Free?
Yes, Goodwill returns are free. They don’t charge extra for their return shipping. However, the whole refund is made in form of their gift card.
Can I Return Product Purchased From Goodwill Outlet Store?
Goodwill Outlet Store purchases cannot be returned and their sales are final.
How to Return at Goodwill?
To return a product to Goodwill, you are required to visit the Goodwill store you originally purchased from. The Goodwill organization does not allow its customers to return a product by mail. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. However, make sure that you are aware of the points that are mentioned below before requesting a return at Goodwill.
- The return would not be accepted if you fail to submit the receipt you got while making the purchase.
- Goodwill will also not accept your return if you remove the tags from the items.
- Make sure to keep all the tags intact.
- Do not wash any apparel, or you will not be able to make a return.
Goodwill Return Policy Exceptions
According to the Goodwill return policy, there are certain products that the store will not accept for a return. Once you pay for the product, you will not be able to return it. These items are known as non-returnable items. Non-returnable items include Books, Jewelry, Watches, Records, Tapes, CDs & DVDs, Furniture, Ink, Software, Seasonal and discounted Items. Once you buy any of these items, they belong to you and are not eligible for a return.
Moreover, the return periods for GRID items are also different:
- 7 days for laptops, PC supplies, and video games.
- 14 days for printers.
- 30 days for computer systems.
Goodwill Exchange Policy
Goodwill Exchange Policy is very straightforward. The Goodwill return and exchange policy go hand in hand. According to the Goodwill return policy, you can request an exchange for a product within 30 days of the date of purchase. However, the store will only exchange a product if you receive a damaged product. Simply request an exchange by visiting the Goodwill store. However, you cannot request an exchange for an unidentical product even if it has the same value.
Goodwill Refund Policy
To get your refund, you will have to return the items within the time limit specified. The return should be made within the boundaries of the Goodwill return policy. According to the Goodwill refund policy, you will get complete a refund for a return in the form of a gift card. This can be used for future purchases at any Goodwill store. In addition, there are no expiration dates for a gift card. Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product.
Goodwill Covid-19 Update
The main priority of the goodwill is the safety of the customers and therefore they closed their store for some time due to this situation of covid-19. Moreover, they maintain a safe atmosphere at the store. Some of the Goodwill covid-19 updates are provided below.
- Customers are allowed to stand in line by maintaining the appropriate social distance.
- Face masks or face covering are compulsory to be worn by everyone at the store.
- Similarly, sanitization of the store is done throughout the day at regular intervals.
Frequently Asked Questions
Can I return an item without a receipt?
There is no actual statement that proves this but you can try it.
Does Goodwill give you your money back?
They do but not in cash, their refund type is store credit only.
What are the exceptions in Items?
Goodwill won't accept the products like furniture, bean bag chairs, sleeper sofas, large appliances, plumbing materials, and window blinds.
How Can I Contact Goodwill?
Contact them at (773) 627-5770
In how many days can we return the product?
You can return the product within 30 days from the purchase date.
Also, Keep in Mind
By now you must have realized that it is good to purchase from Goodwill after knowing everything about its return policy. The store does not provide a refund to your original payment mode. Goodwill refunds in the form of store gift cards. So before purchasing from Goodwill, make sure you want to buy it. In addition, one more thing to note here is that there is an exchange limit of $500 at Goodwill. Read our other return policy guides on CVS or Walgreen.