Groupon is America’s renowned e-commerce marketplace that connects local merchants with subscribers and offers services to more than 15 countries worldwide. From food and travel to other services, buying coupons from Groupon helps save a lot of money. Thus knowing how the Groupon refund policy work will help you get your money back. In this article, we have discussed in detail how the Groupon refunds work and what are its conditions.
How Do Groupon Refunds Work?
Groupon refunds are not quite simple for customers to understand. Thus we have explained the refund policy in detail. Groupon refunds work differently for different types of purchases. However final sale prices cannot be canceled or refunded. To know if your purchase was a final sale you can check the fine print mentioned at the back.
Groupon Refunds – Local Purchase
For local purchases made from Groupon, you can get a refund if you plan to return the purchase within 3 days from the date of purchase. If the 3 days have passed and you have not returned your coupon, then you can avail the exchange offer at Groupon. Unredeemed Groupon coupons can be exchanged for new ones if you are near the expiry date.
Groupon Refunds – Marketplace Orders
To get refunds on marketplace orders you can cancel the order before it gets dispatched. If your order is displaced through a third-party merchant, then the refund can only be requested by the merchant.
Groupon Refunds – Getaways Deals
Groupon offers a number of ways to refund your getaway deals. If you fail to get a booking for the desired date before your book-by-date deadline mentioned by Groupon, then you can get easy refunds from Groupon. If your trip planning is after the date of your Groupon voucher expiry then you can refund as credit for your getaway purchase and buy a new voucher. However, if you have made hotel reservations, then you may need to read the fine prints for cancellations and refunds.
Groupon Refunds – Live Deals
Tickets that are purchased from Groupon live deals are mostly final sale prices that cannot be canceled or refunded. However, if the fine print of your voucher does not say so, you can return it back within 24 hours of purchase to get your money refunded back.
Groupon Refunds – Goods
Any product purchased from Groupon can be returned unless its fine print says it’s non-returnable. You can do it within 30 days from the date of purchase. Once the 30 days return window gets over the product then becomes final sale goods and thus cannot be refunded back. The initial shipping cost will not be refunded back. However, the return shipping cost will be covered by Groupon. Once Groupon has received the parcel back your refund process would get initiated.
How To Request a Groupon Refunds?
The Groupon refunds request is an easy step. You just need to follow the step-by-step guidelines.
- Visit the Groupon website.
- Login to your account.
- Go to the order section and select the order for which you need a refund.
- Provide the reason for cancellation and submit your Groupon refunds request.
- You can also visit their customer support page and request your refund.
How Long Do Groupon Refunds Take?
Once your Groupon refund is initiated you will receive a confirmation mail on your registered email stating the same. Depending on the purchase you have made and how long it was, you can get a refund on the original mode of payment. Additionally, you can also request a refund if your local voucher has not been redeemed and has already expired. Under this type of circumstances, you will get Groupon credits which you can use on your next purchase. For Groupon refunds made in credits, it will take 24 hours to reflect in your account. However, refunds made in the original mode of payment may take 5-7 business days to reach your account.
What is The Groupon Promise?
Though the Groupon refunds promise clearly states that there would be no refunds on final sale products, there are some exemptions to it. Let us know the circumstances where Groupon is willing to accept a refund request.
- You had an unsatisfactory experience of getting a service using Groupon coupons.
- You experienced any sort of fraud while using the Groupon voucher.
- The merchant does not allow you to take the service even if your coupon is valid.
- You are denied service even after taking an appointment.
- After service, your voucher is not accepted by the merchant.
All these instances fall under the Groupon promise where you can definitely request the Groupon refunds. You can either get compensated or a refund depending upon the instance.
We hope our article on Groupon refunds helped you save money on your unused vouchers. It is thus very important that you understand the refund policy thoroughly. Also, remember to check the Groupon Promise if you were unsatisfied while taking a service using Groupon vouchers.