Harbor Freight Tools is a USA-based dealer that sells a variety of tools and equipment. Along with the varied products, they also have consumer-friendly policies, that make shopping an easy task for the buyers. Have a look at the Harbor Freight Return Policy before placing your order, so that you can return or exchange if you want to. Also see, what are the ways of returning to Harbor Freight?
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What is Harbor Freight Return Policy?
According to the return policy of Harbor Freight, you can return an item within 90 days from the date of purchase. You can request a refund or a replacement for the product. The packing slip is required while making a return. You can return by mail, or you can return at any of your nearest stores.
Are Harbor Freight Returns Free?
No, Harbor Freight returns are not free. The handling charges and shipping charges are not refundable.
Does Harbor Freight Have Restocking Fee?
Yes, while returning n item at Harbor Freight you need to pay a restocking fee of 20 %. However, if your item is unopened and in new condition, is under warranty or an extended service plan or has been exchanged for an upgraded item, then the restocking fee is waived off.
How to Return at Harbor Freight?
The answer to the question of how to return to Harbor Freight includes two methods. One is by Mail, and the other one is In-Store. You can either mail your purchased product to the store nearby, or you can go in person to return your product or to replace it. Let us see both the methods of the Harbor Freight return policy in detail:
Return By Mail
In this method, you have to mail your purchased product along with a copy of the original packing slip to the store. The manager will inspect the product, and approve the return. The return approval is dependent upon the store manager’s decision. Some items are subject to a restocking fee on return.
In the in-store method, you have to take the product to the store you bought it from, or any nearest store. You also have to take along the packing slip with you. You also need to present a Government photo ID proof. The store manager now inspects the product and its defect and decides whether to approve the return request or not. Some items are subject to a restocking fee on return.
Harbor Freight Return Policy Without Receipt
Harbor Freight does offer a return even if you do not have a Receipt with you. They can fish out your purchase details by your phone number or other details. The Harbor Freight return policy keeps the refund process unaffected in case of return without receipt. According to the Customers Right Act, 2015, you must receive your refunds by a maximum of 30 days of return. Although, the thing to keep in mind is that you must initiate your return in a valid period, i.e. 90 days. Otherwise, irrespective of the receipt, you won’t get approval on your return request.
Harbor Freight Return Policy Exceptions
Harbor Freight has very relaxing rules and regulations in terms of returns and exchanges. Although, they do have some exceptions. Some Pumps and Sprayers can not be returned. The returnable ones should be returned in a time frame of 30 days. Whereas Hand Tools have a lifetime warranty. Some inflammable items or items with higher risk are not accepted if they are opened.
One thing here to remember is that the Harbor Freight return policy for battery recycling vary from state to state. In some cases, a restocking fee is subject to application. The restocking fee is 20% of the original price of the product. The rule of restocking fee can also change at any given time for any given product. Although, there are a few exceptions to the restocking fee. If the product fits these exceptions, then the restocking fee will be waived off:
- Unopened items
- Items in exchange for an upgraded product
- Exchanged items under the Extended Service Plan
- Items replaced under the Manufacturer Warranty.
The items that are hazardous or inflammable, if opened, can not be returned. Certain pumps and sprayers can also not be returned. Rest all products are returnable at the Harbor Freight, within a time scale of 90 days.
Harbor Freight Exchange Policy
The Harbor Freight Exchange Policy is similar to the Harbor Freight return policy. The valid period for exchange here is 90 days from the date of purchase. You can get an opened item exchanged. You have to provide a copy of the packing slip and a Government Photo ID Proof to exchange a product.
The point to keep in mind here is that exchange also can only happen through Mail or the In-Store method.
Harbor Freight Refund Policy
According to the Customer Rights Act, 2015, you must receive your refund in a maximum of 30 days. The Harbor Freight offers refunds in cash generally. Let us see the details listed hereby:
Frequently Asked Questions
1. Can I return a product purchased online?
Yes, if you have purchased a product online, you can return it via mail or at any store nearest to you.
2. How to contact Harbor Freight Customer Care?
The customer care number of Harbor Freight is 1-800-4444-3343.
3. Can I do the returning process online?
No, you can not do the process online. You can return either at the store or by mail.
4. What are the restocking charges?
The restocking charges are 20% of the original price of the product.
5. Can I get a replacement instead of a refund?
Yes, you can exchange a product instead of asking for a refund.
Also, Keep in Mind!
Harbor Freight return policy is very easygoing and it has listed very few items as non-returnable. The time frame for returning items is also quite relaxed. We hope we were able to help you through their return policy. If you find any difficulties in understanding the policy, you may also contact their customer care department. You may also like other return policy articles like Staples or CVS.