H&M is one of the popular choices for shopping. That also means that the company has a big customer base, with that comes the responsibility to maintain that base. The H&M return policy is one such service that every customer can benefit from. Such information proves helpful at the time of shopping. We will discuss the relevant information that makes up the return policy. Also, answer the question, What can you not return at H&M?
Table of Contents
What is H&M Return Policy?
First and foremost as a customer you should know that H&M Return Policy allows you 30 days return period to make your return for an exchange or a refund. You may get a partial or full refund. The return policy of H&M is the same for store purchases and online purchases. You can make a return only within the return period. Anything after will not be entertained. Hence you should be aware of products that may not be accepted for a return once you purchase them.
| Return Period | 30 Days |
| Return Method | 1. In-store 2. Online |
| Extended Holiday Returns | For purchases between Nov1 - Dec 5 can be returned till Jan 5 |
| Contact Number | 855-466-7467 |
| Official Website | |
H&M Return Policy Online
Another process you can follow is to make your return through the mail. You will need to buy the return label from the store or you can even print it from the online site. Once you have the return label, you only need to pack your product properly and without missing any component and then you can stick the label on top of the box and send it to the address. The label you print will be pre-paid and pre-addressed. $5.99 will be deducted from the total amount of your refund.
H&M Return Policy In-store
There are two processes that you may follow in order to return your H&M product back to the store. You can either choose to go to the store with your product. This process is free in nature and will only cost you for the travel you make to the store. Remember you will need to do this before 30 days are completed from the day of your purchase. Along with this, you will need to take your purchase receipt with you as proof of your purchase.
Extended Holiday Return Policy
Holidays can be hectic and 30 days return period may not be enough to make your return. Hence H&M return policy gives an extension to all their customers. Purchases made from November 1 to December 5 can be returned through January 5. Returns or Exchanges are only accepted in the form of original packaging along with its original receipt, online receipt, or gift receipt.
H&M Return Policy Exceptions
The return policy is not the same, there are exceptions to the H&M Return Policy as well.
- There is an exception on Returns to Puerto Rico, Alaska, Hawaii, Guam, as well as APO, DPO, FPO, PO boxes.
- Your refund will not include the shipping or handling costs.
- If you have ordered hazmat products then they won’t be delivered the next day itself.
- If your product is hazardous in nature, you will not be able to return your item. In such a case you need to contact them.
H&M Return Policy Terms and Conditions
Now, every company needs to create terms and conditions, just like H&M did, so that there won’t be any misuse of the H and M Return Policy. The following are the terms and conditions you should be aware of while purchasing or returning a product.
- After getting the return label, if you lose the return label you can contact the company.
- H&M provides traceable services for your package.
- There is no COD option for H&M products.
- You can only return products under the category of garments, swimwear with a hygienic seal, and beauty products.
H&M Return Policy Without Receipt
Yes, you heard it right. H and M Return Policy also accept return without receipt. Even if you lost your receipt. In case you want to make your return and don’t have the receipt with you then, in this case, your return policy will be very strict. The product you want to return should not be damaged in any way, worn, or washed. Along with this, you will also be required to take your valid id proof with you while making a return to successfully complete your return process.
Just to mention one advantage of H&M, you can take your old clothes to H&M and return them to the store and you will get 15% store credit for that product alone.
H&M Exchange Policy
Once your return process is completed, one of the options you may get from H&M is an exchange offer for your product. Now the H&M Exchange policy also has its rules and a process. Have a look below to know about it.
- To be eligible for an exchange you will have to have a receipt for your purchase.
- H&M provides exchange only on garments, beauty products, and swimwear (with hygienic seal).
- The exchange process needs to be completed within 30 days.
- The product you purchased if falls under the “final sale” then it cannot be exchanged.
| Exchange Period | 30 Days |
| Exchange Method | In-store & Online |
H&M Refund Policy
This is another aspect of the H&M Return Policy. If you are not looking for an exchange for your product, in that case, the other option you will have is a refund. H&M Refund Policy helps to keep things in place and answer your questions. Let us help you answer the basic refund questions.
The refund policy is only the option when you need your money back and the exchange process is not working for you. If the company accepts your refund process then it will take up to 2 weeks for the company to give you your refund. The refund will be provided to you using the same method that you used while making your purchase. So, if you want your refund to be in cash, that is only possible if you used cash to make your purchase.
| Refund Period | 1. Immediately for Cash 2. 15 days for Credit & Debit Card |
| Refund Method | Original Mode of Payment |
H&M Covid-19 Update
H&M is committed to serving their customers and thus they have provided free standard delivery and free & flexible returns on all hm.com orders to your home or designated pick-up point. They have changed their return policy as the stores are closed. The return policy is that the customers can return the product for 28 days once the local restrictions are eased. H&M Covid-19 updates to make customers feel safe.
- Customers are asked to wear a face mask when they are present in the store.
- Hygiene and cleaning routine has been increased.
- Proper social distancing is maintained between all present there.
- The number of customers in the store has been limited.
Frequently Asked Questions
In how many days I can return H&M product?
Within 30 days from the date of purchase, you can return the product.
Can I return H&M product without receipt?
Yes, you can return the H&M product without a receipt.
Can I go for exchange policy without a receipt?
No, you cannot go for an exchange policy without a receipt.
What is Customer Service Number of the H&M?
The Customer Service Number of H&M is 855-466-7467.
COD is available on H&M Products?
There is no COD option for H&M products.
Also Keep In Mind
Just knowing the return time period is not enough. There are many circumstances that need to be taken care of while following the H&M return policy. Hence we answered different queries from our readers. It is wise to know about the return policy before you make your purchase. Remember to keep the product in its original condition. Also, if you have your receipt, it will speed up the process. We have provided a comment section below that will help you to contact us and ask us questions. Your questions will also help other readers and gain different perspectives.
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