H&M is one of the popular choices for shopping. That also means that the company has a big customer base, with that comes the responsibility to maintain that base. This tests the services that H&M provides. The H&M return policy is one such service that every customer should know about. Such information proves helpful at the time of shopping. We will discuss the relevant information that makes up the return policy. Read ahead to know what all you need to do in order to return the products back to H&M and also what criteria will make your product eligible for a return.
H&M Return Policy
First and foremost as a customer you should know that you will have 30 days to make your return from the day of your purchase. H&M Return Policy is common for both online and brick and mortar stores. You will have 30 days to initiate your return. This process will further have a few stages for this process to be completed.
Whether you buy the product from the store or online, the return policy will be the same because this return policy is made considering aspects of both the store and the online store. There might be various reasons for a person to want to make a return. H&M has considered various aspects in which a customer may want to return and have included it in the policy.
Along with this the policy also includes the process or steps a customer must go through in order to complete the process. The policy also clarifies what the customer should expect from the return policy what will be the process after the return is made and all such doubts. Read ahead to know all about it.
H&M Covid-19 Update
H&M committed to serving their customers and thus they have provided free standard delivery and free & flexible returns on all hm.com orders to your home or designated pick-up point. They have changed their return policy as the stores are closed. The return policy is that the customers can return the product for 28 days once the local restrictions are eased. H&M Covid-19 updates to make customers feel safe.
- Customers are asked to wear a face mask when they are present in the store.
- Hygiene and cleaning routine has been increased.
- Proper social distancing is maintained between all present there.
- The number of customers in the store has been limited.
Store & Online Return Process
There are two processes that you may follow in order to return your H&M product back to the store. You can either choose to go to the store with your product. This process is free in nature and will only cost you for the travel you make to the store. Remember you will need to do this before 30 days are completed from the day of your purchase. Along with this, you will need to take your purchase receipt with you as proof of your purchase.
Another process you can follow is to make your return through the mail. You will need to buy the return label from the store or you can even print it from the online site. Once you have the return label, you only need to pack your product properly and without missing any component and then you can stick the label on top of the box and send it on the address. The label you print will be pre-paid and pre-addressed. $5.99 will be deducted from the total amount of your refund.
Yes, you heard it right. H&M Return Policy also accepts return if you have lost the receipt. In case you want to make your return and don’t have the receipt with you then, in this case, your return policy will be very strict. The product you want to return should not be damaged in any way, worn, or washed. Along with this, you will also be required to take your valid id proof with you while making a return to successfully complete your return process.
Just to mention one advantage of H&M, you can take your old clothes to H&M and return it to the store and you will get 15% store credit for that product alone.
H&M Return Policy Exceptions
The return policy is not the same, there are exceptions to the H&M Return Policy as well.
- There is an exception on Returns to Puerto Rico, Alaska, Hawaii, Guam, as well as APO, DPO, FPO, PO boxes.
- Your refund will not include the shipping or handling costs.
- If you have ordered hazmat products then it won’t be delivered the next day itself.
- If your product is hazardous in nature, you will not be able to return your item. In such a case you need to contact them.
H&M Exchange Policy
Once your return process is completed, one of the options you may get from H&M is an exchange offer for your product. Now the H&M Exchange policy also has its rules and a process. Have a look below to know about it.
- To be eligible for an exchange you will have to have a receipt for your purchase.
- H&M provides exchange only on garments, beauty products, and swimwear (with hygienic seal).
- The exchange process needs to be completed within 30 days.
- The product you purchased if falls under the “final sale” then it cannot be exchanged.
H&M Refund Policy
This is another aspect of the H&M Return Policy. If you are not looking for an exchange for your product, in that case, the other option you will have is a refund. H&M Refund Policy helps to keep things in place and answer your questions. Let us help you answer the basic refund questions.
The refund policy is only the option when you need your money back and the exchange process is not working for you. If the company accepts your refund process then it will take up to 2 weeks for the company to give you your refund. The refund will be provided to you using the same method that you used while making your purchase. So, if you want your refund to be in cash, that is only possible if you used cash to make your purchase.
H&M Return Policy Terms and Conditions
Now, every company needs to create terms and conditions, just like H&M did, so that there won’t be any misuse of the H&M Return Policy. The following are the terms and conditions you should be aware of while purchasing or returning a product.
- After getting the return label, if you lose the return label you can contact the company.
- H&M provides traceable services for your package.
- There is no COD option for H&M products.
- You can only return products under the category of garments, swimwear with hygienic seal, and beauty products.
How to Contact H&M?
- You will have a 24/7 customer service
- Chat with them for any kind of help
- Call 855-466-7467 (Toll-Free)
- Search them on social media
In how many days I can return H&M product?
Within 30 days from the date of purchase, you can return the product.
Can I return H&M product without receipt?
Yes, you can return the H&M product without a receipt.
Can I go for exchange policy without a receipt?
No, you cannot go for an exchange policy without a receipt.
What is Customer Service Number of the H&M?
The Customer Service Number of H&M is 855-466-7467.
COD is available on H&M Products?
There is no COD option for H&M products.
The H&M Return Policy can be understood with all such aspects. This is what makes it complete information because there is a thread of things that connects with our topic. Just knowing the return time period is not enough. There are many circumstances that need to be taken care of, hence we connected all the subheadings. We have provided a comment section below that will help you to contact us and ask us questions. Your questions will also help other readers and gain different perspectives.