Hollister is a well-known clothing and accessories retailer. But if the size or style doesn’t suit you, then you can help yourself with the vital knowledge about the Hollister return policy. Though their return policy is quite versatile, there are some conditions for the eligibility of return. We will take a look at both returns and exchanges at Hollister along with their refund methods. This information will make your return process at Hollister much easier.
Table of Contents
What Is Hollister Return Policy?
If you are not happy with your purchase then the standard 60 days US (30 days for other countries) Hollister return policy will help you return most of the items. The item should be in original and unwashed condition with its purchase receipt.
| Return Period | |
| Return Method | |
| Extended Holiday Returns | |
| Contact Number | |
| Official Website | |
Are Hollister Returns Free?
Yes, if you are returning within the return time frame then the return is free. However, the conditions laid down by Hollister should be fulfilled.
Can I return Gift Cards At Hollister?
Gifts cards are considered as final sale items and cannot be returned or exchanged.
How To Return At Hollister?
You have two ways to return your product, by mail or in-store. Items purchased online from Hollister.com can be returned at the store or through the mail. While in-store purchases can be returned directly to your nearby store. Let’s get to the details on how to make an online and in-store return.
In-store Hollister Return Policy
If you are not happy with your purchase then you can return your item directly to your nearby Hollister store. Remember that the product should be in the original condition and you must reach out to the US store within 60 days. Apart from this, the Hollister return policy also requires you to take care of a few more factors like:
- Pack the item properly and take it to the store.
- Remember to carry the tags that came with the product.
- And lastly, don’t forget the receipt.
Once the store confirms, you will be initiated with a refund at the store. The refund will be credited to the account through which you had made the payment.
Hollister Return Policy Online
For returning products purchased online, you have to get prepaid shipping labels. Moreover, you can also choose to return online purchases at a store. All you have to do is to print out the purchase receipt and carry it with the product to the store. If the store is not close to you or you simply cannot go then we suggest initiating an online return. Just follow the simple steps.
- Firstly, you have to log into your Hollister.com account.
- Go to the order section and select the item you wish to return.
- The store will also initiate the return process from here.
- Answer the questions as to why you want to return the product and continue.
- You will be sent shipping labels.
- Pack the item properly with the tags and the receipt. Stick the label on the package and keep one with yourself.
- Mail the return package back to the store.
Hollister Return Policy Without Receipt
Any Hollister store will also help you out with returns without a purchase receipt. If you no longer have your purchase receipt then visit the near store with the item and a photo ID. The store executive will provide you with a merchandise credit instead of a refund. This merchandise credit will be equivalent to the lowest historically selling price of the item that you are returning.
Note – Hollister stores keep an eye on the number of non-receipt returns made by a single customer and they may decline the return or refund if you exceed their specified limit.
You can also check out Nordstrom for its return policy without receipt.
Hollister Holiday Return Policy
Any item purchased from Hollister in the holiday season that is between 1st November and 31st December gets an extended holiday return policy. This is beneficial for every customer and they can return their product till 31st January. In case you buy your product on 31st December then your item will follow the standard 60 days Hollister return policy.
Old Navy and TJ Maxx are some of the other brands that also provide return extensions around holidays.
Non-returnable Items
The Hollister return policy excludes any returns/exchanges on gift cards as gift cards are final sale items. Also, you cannot any merchandise credit and gift cards for cash until and unless it is required by law.
Hollister Exchange Policy
It is not always necessary to return your product as Hollister also provides an option to exchange your item. If you have purchased the wrong size, color, or style, then you can simply get it replaced online or at the store. All the eligible products that are in stock will be simply replaced with a similar item of your choice. For online exchanges, the store will ship the proper item you wish to have if it is in stock or give you a refund. You can also walk into a store and tell them that you wish to exchange the product. The store executive will help you process the exchange.
| Exchange Period | 60 days |
| Exchange Method | 1. In-store 2. Online |
Hollister Refund Policy
Refunds will be provided as soon as the store receives your product. It will take about 7 days to reflect in your account. The refund will be credited to your original form of payment. Refunds on gift cards are not possible. Hollister return policy covers shipping and handling charges in the refund only when the store has delivered you the wrong or defective product. In any other case of returns, the shipping charges will be deducted from the refund amount. You will receive gift card points in your store credit only.
| Refund Period | |
| Refund Method | |
Frequently Asked Questions
Can I cancel my order?
Online purchases cannot be cancelled once the order has been shipped.
How soon will I receive my product?
It might take 5-8 working days depending on your location.
Are there shipping charges?
Yes, there will be some amount of shipping charges which will be added to your cart total only.
How to create my return label?
You can create your label from their website and even track it afterwards for live updates.
Also To Keep In mind
Hollister sells a variety of wearable merchandise and in the US, you can easily return the item within 60 days. For a successful return, you are also required to fulfil all the conditions within the Hollister return policy. The good this about Hollister is you can return online purchases (from Hollister.com) to your nearby Hollister store. This makes returns very easy and convenient. if you still have any questions then feel free to ask us in the comment section below. You can also check out a similar return policy of Forever 21.
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