Did you just realize that the shirt you bought from Hollister isn’t the right size for you? Well, then you can help yourself with the vital knowledge about the Hollister return policy. Though their return policy is quite versatile, there are some conditions for the eligibility of return. We will take a look at both returns and exchanges at Hollister along with their refund methods. This information will definitely make your return process at Hollister much easier.
Hollister Return Policy
If you are not happy with your purchase then the standard 60 days (30 days for other countries) Hollister return policy will help you return most of the items. To return/exchange any products for a full refund, the return policy of Hollister also requires you to present the item in original and unwashed condition with its purchase receipt.
|Return Period||60 Days|
|Return Method||1. In-store
|Exchange Period||60 days|
|Exchange Method||1. In-store
|Refund Period||Within 3-5 Business Days|
|Refund Method||Original Mode of Payment|
|Extended Holiday Returns||Purchases made between Nov 1 and Dec 31 can be returned till Jan 31|
|Official Website||Hollister Return Policy|
How To Return At Hollister?
You have two ways to return your product, by mail or in-store. Items purchased online from Hollister.com can be returned through the mail while in-store purchases can be returned directly to your nearby store. Let’s get to the details on how to make an online and in-store return.
In-store Hollister Return Policy
You can return your products if you are not happy with them directly to a store near you. If you have purchased it from a store, you can surely return it to the store. For this return, you first have to comply with the basic rules as stated above. Apart from those few terms, you also have to take care of a few more factors like:
- Take the product to store within the stipulated date and time which is 30 days for every other country while 60 days for the USA.
- Pack the item properly and take it to the store.
- Remember to carry the tags that came with the product.
- Also, carry the receipt.
Once the store confirms, you will be initiated with a refund at the store. The refund will be credited to the account through which you had made the payment. If you made a cash purchase, you have to provide the details then.
For returning products purchased online, you have to get prepaid shipping labels. Moreover, you can also choose to return online purchases at a store. All you have to do for online purchases here is to print out the purchase receipt and carry it with the product to the store. Now for initiating an online return, you will have to take the following steps:
- Firstly, you have to log in to the online site.
- Once you log in, go to the order section and select the item you wish to return.
- The store will also initiate the return process from here.
- Answer the questions as to why you want to return the product.
- You will be sent shipping labels.
- Pack the item properly with the tags and the receipt. Stick the labels and keep one with yourself.
- Mail it to the store.
Once the store receives your product, you will be initiated with a refund. The refund will reflect in your account within 7 days of return. Make sure to follow the parameters of return and it will not be an issue.
Hollister Return Policy Without Receipt
Any Hollister store will also help you out with returns without a purchase receipt. If you no longer have your purchase receipt then visit the near store with the item and a photo ID. The store executive will provide you with a merchandise credit instead of a refund. This merchandise credit will be equivalent to the lowest historically selling price of the item that you are returning.
Note – Hollister stores keep an eye on the number of non-receipt returns made by a single customer and they may decline the return or refund if you exceed their specified limit.
Extended Holiday Returns
Any item purchased from Hollister in the holiday season that is between 1st November and 31st December gets an extended holiday return policy. This is beneficial for every customer and they can return their product till 31st January. In case you buy your product on 31st December then you will have 60 days to return your product.
The Hollister return policy excludes any returns/exchanges on gift cards as gift cards are final sale items. Also, you cannot any merchandise credit and gift cards for cash until and unless it is required by law.
Hollister Exchange Policy
If you have purchased the wrong size, color, or style, you have the option to exchange your item. It is not always necessary to return the product. The Hollister Return Policy also provides exchange options. You have to mention during the return and exchange options what you want and provide the reason. The store will ship the proper item you wish to have if it is in stock or give you a refund. You can also walk into a store and tell them that you wish to exchange the product.
If the store has shipped the wrong item or product to you, you will be given exchange without shipping charges for the second time as well. However, the exchange will only be possible when the item you wish to have is in stock at the store.
Hollister Refund Policy
Refunds will be provided as soon as the store receives your product. It will take about 7 days to reflect in your account. The amount will be provided in the account from which you made the purchase like, a debit card or credit card. Refunds on gift cards are not possible. The shipping and handling charges will be refunded only if the store has delivered you with the wrong product. In any other case of returns, the shipping charges will be deducted from the refund amount. You will receive gift card points in your store credit only.
Links to related articles
- Apple Return Policy | Understand Product Wise Policies
- Dollar General Return Policy | Explained in detail
- Uniqlo Return Policy | The Various Important Aspects Highlighted
Frequently Asked Questions?
Can I cancel my order?
Online purchases cannot be canceled once the order has been shipped.
How soon will I receive my product?
It might take 5-8 working days depending on your location.
Are there shipping charges?
Yes, there will be some amount of shipping charges which will be added to your cart total only.
How to create my return label?
You can create your label from their website and even track it afterward for live updates.
This is all about the Hollister Return Policy from our side for now. According to our research, we have put together all the important information about this topic. We sincerely hope this article was helpful to you somehow. We have explained everything we found important, but if you feel we missed out on something do let us know in the comments below. Here we have tried to include all right from the Hollister Return Policy to the exchange and refund policy of the same. Thank you for reading and we look forward to your feedback.