If you like buying furniture and other home utility products from Homesense, you must also be aware of the Homesense return policy. It may come in handy when you face a situation where you might want to return your product. You must be aware of the process and the exceptions to make a successful return.
What is Homesense Return Policy?
According to the Homesense return policy, you can return any product if you aren’t satisfied with it. The return policy of Homesense gives customers 28 days to return their products. You can request for an exchange or a refund while following their return conditions.
Can I Return My Homesense Purchase To Marshalls/Winners?
Yes, if you are not able to visit the Homesense store for some reason and find yourself nearby to its sister store, you can make your return there as well. The return process would be the same but it may take an additional time to process your return.
What are the Homesense Return Conditions?
If you remember to follow these few terms then the return policy will seem easy and hassle-free. Below are the key points you ought to keep in mind if you wish to return a product to Homesense.
- You have to return the product within 28 days of purchase.
- Gift cards will not be refunded.
- Original purchase receipt must be provided during the return.
- You will receive a refund in the same tender you made the payment.
- If returns exceed 28 days, you can still get a store credit on returning the item.
- Do remember to keep all the labels and tags that came with the product.
Just keep these points in mind and proceed to return your item to the store. Now, we will move forward to the methods of returning which you can read in the next section only.
Homesense Return Policy Process
The Homesense Return Policy provides you with two options or rather two methods to return your product. you can return your product by directly visiting a store near to you. On the other hand, you can also return it online. For online returns, you have to log in and initiate the return process online. You can read about both ways after this. Therefore, in the next paragraph, you can read about them in detail.
Homesense In-store Return Policy
If you are not happy with a product you bought from Homesense, you can return it directly to their store. If you have gone through the above sections too, you must know that you have to keep in mind the stated points. Once you know that you abide by the above conditions, you can go for a return. Take the item and your purchase receipt to the store. The store manager or customer care will check for damages and then qualify the product for a refund.
If it seems perfect and has all the documents and tags, you will be issued a refund. The refund, however, will take 7-10 days to show in your account. Read more about the refund below.
Homesense Online Return Policy
The Homesense Return Policy can take place within 28 days of purchase. In case of returns within 28 days, you will get a full refund excluding the shipping charges. All returns beyond 28 days will be given store credit only. So, if you had purchased online, you have to initiate the return online only. Follow the steps below and returns will be hassle-free.
- Firstly, you have to visit the online site of the store.
- Then you have to log in to your account.
- Once you have logged in, select the product you want to return.
- Provide a reason for returning your product and proceed.
- You will receive labels that you have to stick to the product.
- Pack the item nicely preferably in its original packaging.
- Stick the labels and ship the product to the store’s address.
After you have shipped the item, all you have to do is relax and wait till it receives the item. Once they have received your product, they will initiate a refund in your account directly after approval. Also, remember to include all the tags and labels with the product.
Homesense Return Policy Without Receipt
Lost your receipt? No worries, you can still return your purchase. It is also recommended to keep your receipt safe. Although in situations where you have lost your receipt, you can still return your product but you need to show proof of your identity. Also, another point to remember is you will only be able to get a refund in the form of a gift card when you make your return without a receipt.
Homesense Exchange Policy
In addition to the Homesense Return Policy, you are also allowed to exchange your product. Exchanges will depend on the condition of your product. Now suppose you have received a damaged product only, then you can opt for a return or exchange the item. If you received the wrong item, then also you can exchange the product for the right one.
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Homesense Refund Policy
The Homesense Return Policy will provide your refund as soon as they receive and approve your product. However, the refund may take 7-10 days to reflect in your account. The refund amount will be credited to your bank account directly. For cash purchases, you have to provide your account details. Shipping and handling charges will not be refunded unless it is the fault on the store’s part.
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Homesense Covid-19 Update
Homesense cares for their customers and the workers and thus they want them to feel safe. Here are some necessary changes that are taken and implemented in the store.
- The protective shield has been made available at the cash register in the store.
- Cleaning and sanitization of the store are done throughout the day including carts to shop.
- Masks are made compulsory for all the members as well as the customers.
- The social distancing of a minimum of 6 feet is to be maintained between all.
Frequently Asked Questions
Can I return without a receipt?
Yes, you can. Although you need to carry your identity proof
How long will the refunds take?
The refunds will reflect in your account within 7-10 days max.
What is the customer care number od Homesense?
You can call them at 1-800-646-9466.
In how many days can we return the product?
You can return the product within 28 days if you are not happy with the product.
How can we return the product?
There are two ways to return that is through in-store policy and another is online.
Also, Keep in Mind
This was all about the Homesense Return Policy, we hope to help you every step of the way. We would recommend every customer of Homesence be aware of their return policy in case of any situation where you might feel the need to return your purchase. You can also go through the other similar return policy like the Staples return policy or even the Amazon return policy