Amazon is known for its customer service. As a customer, we might not always be aware of the problems we might face while ordering until we face them. Amazon has made itself very flexible to provide ease of ordering to their customer. If you are looking to learn how to cancel Amazon order, you may only need to know a few steps. However, we will help you out if you are facing a specific problem during the Amazon cancel order process or having trouble using the Amazon app or maybe you have already paid for your order. In any such cases, you might want to take a look at what exactly are your options.
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How to Cancel Amazon Order?
The standard Amazon cancel order process is pretty simple and we would recommend you to do it as soon as possible. The sooner you cancel the more are the chances of it being successful. The process may vary depending on who is cancelling the order.
How To Cancel Amazon Order as a Buyer?
As a buyer, it is recommended that you cancel the order within 30 minutes of your purchase. If you do so, your order will be cancelled immediately. In case you have made your payment, then Amazon will refund you the full amount using the same mode of payment you used while purchasing. To know how to cancel Amazon order, just follow a few steps:
- Log in to your Amazon account
- Locate and click on “your account.”
- Click on the “your order” option.
- Locate the order and click on “cancel order”
Just with these steps, you can confirm your order cancellation. You can also choose to cancel a part of your order. Apart from these steps, you can also contact the seller to request for cancellation.
Also, keep in mind: If you choose to cancel your order after 30 minutes, you will only be able to request a cancellation. The seller can then accept or reject your cancellation request.
How To Cancel Amazon Order as a Seller?
As a seller, you can accept or reject a cancellation request, only if the order was placed more than 30 minutes ago. Amazon will automatically cancel the order if it is within the first 30 minutes. If the seller has already shipped the order, a buyer will not have the option to cancel the item. In any other case, you must know how to cancel amazon order as a seller. Only a few steps to remember:
- Log in to amazon.com
- Click on “orders.”
- Select “manage orders.”
- Locate the order you want to cancel
- Finally, click on “cancel order”
- Select the cancellation reason as “Buyer Cancelled.”
- Then “submit.”
The order will be cancelled and you will receive a notification via email. You may not find the “cancel order” button if you have already shipped the product.
Also, keep in mind: If you are in need to cancel the order as a seller due to lack of inventory, you can choose the “no inventory” reason and submit it.
How To Cancel Amazon Order After Shipping?
Amazon cancel order process can not be followed when your order is already shipped. You must make your cancellation request before shipping. Although there is an alternative to this. If you are unwilling to accept the order, you can return the order once it arrives. Follow the Amazon return policy to make a return and you will also receive a full refund along with it.
How to Cancel Order on Amazon App?
You can also choose to cancel your order through the Amazon shopping app. If you are aware of how to cancel Amazon orders on amazon.com then you can also easily cancel an order using the app. You can follow a few simple steps:
- Open the app and log in
- Tap on the menu
- Find “your orders”
- Click on the order you want to cancel
- Tap on the “cancel item” button
All the other amazon cancellation rules will follow as it is. You will not be able to request a cancellation after the order is shipped.
Also, keep in mind: We would recommend you to keep the updated version of the Amazon app on your phone to avoid any inconvenience.
How to Cancel an Amazon Digital Order?
Digital order purchase on Amazon is very easy these days and you can also make it Alexa-enabled. Therefore it is quite easy to make a digital order by mistake. Amazon does allow you to cancel your digital order as well. This Amazon cancel order process is similar to their standard cancellation process.
- Log in to your Amazon account which has prime.
- Go to “your orders”
- Find the order you want to cancel
- Click on the order and find “cancel your order”
- Click on it to confirm
Once you cancel the order, your refund will be initiated to the same mode of payment you used for purchase. If you used Apple for your payment, you will need to visit the specific product page to find the cancellation button.
Also, keep in mind: It is often the case when you enable Alexa, accidental purchases can be made. Hence we would recommend you create a parental lock to avoid this problem.
Amazon Cancel Order Refund
Amazon has a very straightforward policy for refunds. Although, we would recommend you to learn how to cancel Amazon order first. This will ensure you have cancelled the order correctly and within their cancellation policy. If you have done that, then refunds will only take 3-5 business days to reflect. Generally, Amazon initiates the refund immediately after cancellation. Although depending on your bank, it may take time to reflect.
Why Cancellation Rate Metric is important for Sellers?
Amazon has created a metric for every seller that needs to be maintained. As a seller, you should be aware of the cancellation rate (CR) metric. Every seller must maintain a CR under 2.5%. If failed to do so, their account can be deactivated. You can take a look at the table for a brief understanding of what may affect your cancellation rate.
|Cancellation requested by||When Cancellation can negatively impact the CR?|
|Buyer||Non-standard cancellation request|
|Seller||Cancellation due to item went out of stock
Cancellation due to undeliverable address
Cancellation due to unresponsive buyer
|Amazon||Auto cancellation when Seller did not confirm shipment within 7 days of ship-by-date|
Frequently Asked Questions
1. Can I Cancel Discounted Bundled Items on Amazon?
Yes, you can definitely cancel discounted bundled items on Amazon but you must also remember that you can not cancel part of the bundle, only the whole order can be cancelled.
2. How to Cancel Order on Amazon After Payment?
You can use the standard procedure to cancel the order, although if your order is already shipped, you will not be able to follow the Amazon cancel the order process. An alternative for this could be to return your item once arrived. You will still be eligible for a full refund.
3. Can Amazon Automatically Cancel an Order?
Yes, Amazon is entitled to cancel an order when the order is not being shipped within 7 days from the date of purchase.
4. How to Cancel an Amazon Order on iPhone?
You must log in to your Amazon account > menu > your orders > select order > cancel the order. Your order will then be cancelled only if it is not yet shipped.
5. How to Cancel Amazon Order After Out For Delivery?
It is not possible to cancel the order while it is “out for delivery.” We would rather recommend you accept the order and immediately request a return. This way you will also get your refund.
6. Can I Cancel a Partial Part of my Order?
Yes, you can cancel a part of your order at any given moment but you can not cancel a part of your order if it is a bundled item.
It is crucial to know when you can cancel your order before you understand how to cancel Amazon order. As a buyer, you only have 30 minutes to cancel the order after which you can only request a cancellation. You can perform the Amazon cancel order process from either your app or website. Coming on to your refund it may only take 3-5 business days to reflect on your bank account. If cancellation is on possible, there always an option to return with Amazon.