If you are looking forward to returning your product then this article can help you achieve it. And also acknowledges you about HP Return Policy. Hewlett-Packard or HP is an American MNC which is offering widely demanded merchandise. But sometimes situations of dissatisfaction can arise. In such situations, the customer may plan to return the product purchased. A specific pattern is followed for initiating the return policy which is as under. We hope our structure helps you to understand the information easily.
HP is a multinational information technology company. Its headquarters are in Palo Alto, California. HP stands for Hewlett and Packard, the last names of its founder’s, Bill Hewlett and David Packard. The company is established since 1 January 1939, in a garage in California. HP successfully provides a broad range of hardware and software-related services. Here is a list of its products:
- Digital cameras
- Workstation computers
- Computers for home and small-business use
HP Return Policy
The HP Return Policy makes it clear that the return period for products purchased from HP Home & Home Office Store is 21 days. When products are purchased for Small & Medium business it is 30 days. HP Return Policy is different for goods purchased from HP Home & Home office store and when goods are purchased for Small & Medium Business.
Home and Home office
HP Return Policy for products purchased from these stores is, you should return them within 21 days from the delivery date. Products like printer ink, cartridges or software have certain conditions. Taxes charged on the product are refunded. But the shipping charges and handling charges are non-refundable under the HP Return Policy.
Sometimes there are situations when a customer can receive a discount on the purchase of several items. If you return a product from such items, then the amount of discount will be deducted from the refund value.
Small and Medium Business
HP Return Policy for products purchased for Small and Medium Business has a return period of 30 days from the delivery date. This condition is only applicable when the product is not defective. These products are charged with a restocking fee of 15%. If you return the product after 30 days then the restocking fee amounts to 25%. So, you need to be careful about the time you are returning the product, the later you return the less the restocking fee will get.
When the product is defective, HP will firstly provide you with technical support. HP will try to repair the product and if it is unable to repair, the Return process will be initiated. HP provides Technical Support according to the terms of the warranty.
To return the product when it is Defective on Arrival (DOA), you can call on 1-800-334-5144.
Under the HP Return Policy, certain products are not returnable unless defective. They are :
- Customized orders
- Electronic downloads
- Replacement parts supplied by technical support
- Memory whose packaging has been opened
- Installed Software
- Products with serial numbers removed
- Products modified by the consumer
- Consumables such as printer cartridges
This information is critical and if you know about this before you make a purchase. then it will benefit you and save you time to not return it later in case of any issues. So, you need to be a little careful and check the product there and then to avoid any kind of trouble later.
HP Return Policy: Simple Steps To Return Your Product
HP Return Policy has a simple procedure for its customers who wish to return their purchased product.
- Request an RMA via -Online (For United States customers only) or
- Request an RMA via Chat or
- Call at (888) 650-1544 to obtain an RMA label.
- Print the FedEx label.
- Keep all returned product in its original box or package.
- If you are a smartphone user then write R# on a box or attach the RMA label.
- You can drop your package at any authorized shipper of FedEx.
- Obtain a receipt for your drop-off
Therefore, following the above steps makes it easy for you to return your product.
HP Exchange Policy
Once HP accepts back the purchased product under the HP Return Policy, the HP Exchange Policy comes into action. It makes it easier for its customers to exchange their products. HP’s exchange policy has a mandatory condition to exchange products. The product can only be exchanged when it obtains RMA (Returned Merchandise Authorization). RMA can be issued by calling 1-888-650-1544 or by contacting HP through chat or email. HP Exchange Policy assures you of a smooth flow of your exchange policy.
You can exchange your product’s which are DOA(Defective On Arrival), by calling HP’s technical support on 1-800-334-5144. This can be done when you have purchased a product for your business.
HP Refund Policy
HP provides a refund when the customer does not want to get his product exchanged. A Refund process is initialized only after the product meets all the necessary conditions of HP Return Policy. Given below are the terms of HP Refund Policy:
- To request an exchange, the product must have an RMA label.
- No exchange is done if the customer does not issue the RMA.
- The same method of payment is used to refund, which was used during the purchase of the product.
- The refund is credited between 5 to 7 business days.
- HP does not refunds handling charges and shipping charges.
- Taxes are refunded when the return is completed.
- Discount is deducted from products that were eligible for the discount are returned.
Hence, this is all you need to know about the HP Refund Policy!
What is restocking fee?
The amount charged to accept the returned goods and refund the money to customers.
Can I return my HP laptop?
Items purchased at HP can be return by phone or online
Can I get complete refund?
Return refunds may be subject to a restocking fee up to 15% of the purchase price, plus any applicable sales tax and the cost of express shipping if you paid for it at checkout
In conclusion, this is all you need to know about the HP Return Policy. We hope you have understood the above information regarding HP Return Policy in this article. The article explains to you about the HP Return Policy and what are the conditions to be fulfilled. It also explains the HP Exchange Policy and HP Refund Policy. You can also check out the FAQs provided in the upper section. We would love to hear back from you in the comment section. You can ask any doubts regarding HP Return Policy in the comments. Do share your valuable reviews about this article!