Not happy with your Hugo Boss purchase? Although the Hugo Boss return policy is fairly simple, you’re better off knowing the exact requirements to return/exchange your product without facing any issues.
To make your shopping more efficient here’s everything that you should know when returning for your online or in-store purchase.
What is Hugo Boss Return Policy?
Being a luxury fashion brand, the Hugo Boss return policy gives you 60 days to return almost everything (except personalized items). Although this return window is quite lenient, you must keep your item unwashed and unaltered condition with original tags attached.
All accepted returns within 60 days of delivery are eligible for full refunds to the original payment method.
Are Hugo Boss Returns Free?
Hugo Boss won’t charge return shipping fees if you return your purchase via UPS using the included return shipping label. If you can’t find your label, contact them at [email protected] to have one emailed to you.
If a shipping label was not included in your package, please email to have one emailed to you.
How Can I Return My Hugo Boss Purchase?
You may return your Hugo Boss purchase online via mail or visit a store based on your purchase method. Follow these simple steps to process a quick return of your purchase.
To return the item in-store, make sure to keep your item intact with its original tags and visit the Hugo Boss store that is closest. As verification, you need to have your original purchase slip with you.
If stores in your area are closed, reach out to them at [email protected] or 1-800-484-6267 for further assistance.
Mail Your Items Back
The Hugo Boss return policy offers free online returns. You’ll find a return shipping label in the box of your online order (contact their support team if you don’t have it). You can use it to mail your items back via UPS free of cost.
- Repack your items in original condition.
- Stick the label outside of your return package. (note down the return tracking number)
- Drop off the package at your nearest UPS location or drop box.
Note: You are free to use a different shipping carrier but in that case, you’ll have to bear the return shipping cost. You may deliver your package to the below address.
HUGO BOSS RETURNS,
4200 East Braden Boulevard,
Easton, Pennsylvania, 18040
Will Hugo Boss Accept my Return Without Receipt?
Yes, But if you have lost your original purchase invoice, they’ll provide you a store credit that you can use on their online store. Note that the amount will be equivalent to the item’s current price. The same goes if you don’t have your original form of payment anymore.
Non-Returnable Items at Hugo Boss
The Hugo Boss return policy restricts returns/exchanges on certain items for hygiene reasons. To confirm whether your item qualifies for a return, here’s the complete list of non-returnable items.
Hugo Boss Exchange Policy
Exchanges are handled just like returns. You need to place a new order for the replacement item. After returning your initial purchase, they’ll send a separate charge to your account to place a new order. Make sure that your item qualifies under the Hugo Boss return policy conditions.
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Hugo Boss Refund Policy
Once Hugo Boss receives the goods at their warehouse, they will take up to 14 business days to process the refund. If your return is accepted the refund will be credited to the original mode of payment. When returning to a store, give them the receipt and original payment method to get a refund.
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How Will Hugo Boss Refund PayPal Orders?
Online purchases made using PayPal can only be returned online using the included prepaid shipping label. As for store purchases, you can only get a refund for store credit or exchange your item for its full amount.
Frequently Asked Questions
1. I paid via Klarna how will I get my refund?
If you bought using PayPal or Klarna Hugo Boss will give a store credit for the total amount.
2. Can I return without a receipt?
You certainly can return your item without receipt but instead of a refund, Hugo Boss will give you online store credit.
3. Can I return my online purchase at a store?
Certain Hugo Boss locations do accept returns for online purchases, so you should definitely try. Verify that it's not an outlet store.
4. What if Hugo Boss sends a wrong/defective item?
You should report the issue immediately by calling 1-800-484-6267 or by emailing [email protected]
Contrary to what one might expect from a luxury clothing brand, the Hugo Boss return policy doesn’t have any hidden restrictions. Returns & exchanges are possible on everything except intimate wearables, altered and final sale items. Successful returns qualify for a full refund to your original mode of payment.