When anyone buys a product, one always wonders, Can you return products at the store or not? Nevertheless, many stores have return policies to support customers in such situations. Kmart, an American-based company that sells home appliances, clothing, home improvement, and many other products, also has a Kmart return policy. This policy can come to your use when you want to return a product that you purchased.
What is Kmart Return Policy?
The return policy of Kmart works differently for the “Shop Your Way” members of Kmart and the non-members. For the members, the valid period of return is of 45 days. Whereas, for the non-members, the valid period is limited to 28 days only. Kmart return policy allows the members to return mattresses and upholstered indoor furniture.
45 Days ( Shop Your Way Member)
Are Kmart Returns Free?
Yes, Kmart returns are free if the item you have received is defective or wrong. However, if you are not satisfied with your Kmart order and request a return then you need to pay for the shipping charges.
Can I Return My Mattress Purchased From Kmart?
Yes, Mattresses purchased from Kmart can be returned within 7 days for only Shop your Way member. The mattresses should be in an original unopened bag, and original tags must be attached.
How to Return at Kmart?
Under the Kmart return policy, online returns, as well as In-Store returns, are accepted. There is a procedure for both the ways, which you have to follow to return any desired item. The steps to each method are listed below:
Many of the customers of Kmart have a question: can you still order from Kmart online or not. Well, the answer is yes. The Kmart return policy facilitates its customers to order and also return to Kmart online. Follow the steps below to know the procedure of returning your product online:
- log in to your Kmart account.
- Go to the order section and select the product you want to return.
- Pack the item properly along with all the documents.
- Stick the shipping label that you generated online.
- Keep a copy with yourself as proof of return.
- Mail it to the nearest store or to the one from where you purchased it.
- You can also request the store to appoint someone to pick up the goods from you.
All you have to do now is to wait until the store receives your parcel. Once they check all the parameters and are convinced with the product is as good as new, they will initiate your refund.
If you have opted to return your product to the Kmart store, then it is necessary to keep certain points in mind under the Kmart return policy. To return a product at a store, follow these steps:
- Once you decide upon a nearby store to return, pack your product as you received it.
- Make sure your item is in good condition.
- Carry all the bills and all the purchase receipts along with the product.
- Once your product is approved for a return, your refund will be initiated by the store.
Kmart Return Policy Exceptions
You cannot return an item you have used. If you do not have the purchase bills, refunds and returns are not possible. Any item you happen to damage will not be eligible for a return. Air mattresses and upholstered indoor furniture are supposed to be returned within 7 days.
Due to certain safety and hygiene issues, Kmart refuses returns on some particular items. Whereas some items can’t be returned due to their customization. According to the Kmart return policy, here is a list of all the non-returnable items.
Although one thing to keep in mind here is that the items having flammable liquid are supposed to be returned in-store. They are non-returnable only on an online basis.
Kmart Exchange Policy
The time validity for exchanging a product is similar to the Kmart return policy, i.e. 45 days for the “Shop Your Way” members and 30 days for the non-members. You can exchange your items online as well as in-store. There are some terms and conditions for exchanging a product that you have to follow. The items relating to the apparel department must not be washed, worn, or damaged by the customer. Home Appliances and other such items are subject to the warranty and guarantee terms. The products must be intact along with the tags. You must present all the required documents along with the original payment receipt for the exchange.
30 days for non-members
Kmart Refund Policy
Refunds will be initiated by Kmart once they receive your item and check the status of the product. If it is not damaged and is in its original state, then it is eligible for return. The refund will reflect within 5-7 days after the store has initiated the process. You will be informed about the process from time to time via email. The transaction time also depends upon your bank’s processing time.
Remember, you have to fulfil all the conditions of the Kmart Return Policy to be eligible to get a refund as it will only credit the refund after the product passes all the conditions.
Kmart Covid-19 Response
The main concern of Kmart currently is the safety and health of all the customers and the employees too. To take care of the employees and customers while the store’s running hours, they have committed to providing a safe and hygienic environment for all. There might be a few days of delay to process your return or refund during these times of pandemic. Hence, they request the customers to be patient and cooperate in such cases. Although, if any more delay is caused, then you may contact their customer care.
Frequently Asked Questions
1. In how many days can I return a product to Kmart?
According to the Kmart return policy, returns are accepted from members in 45 days and non-members in 30 days.
2. Can I return a product without a receipt?
In most cases, no. But you can talk to the store manager and see if they grant you permission.
3. What is the customer care number of Kmart?
You can contact customer care on 877-550-9254.
4. In how many days will I get my refund back?
The refund will reflect within 5-7 days after the store has initiated the process.
5. In how many ways can we return the product?
You have two ways to return a product to the Kmart store, 1. Return online 2. Return to the store.
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Also, Keep in Mind!
Kmart offers a generous period for returning any purchased items regardless of a member or a non-member. Their rules and regulations for the return process are also very clearly mentioned and can be easily followed. However, we suggest you thoroughly go through the Kmart return policy mentioned on their website. You can know all the details and then make your return so that you do not face any issues during your return process. If you liked this article then you can also check out the Home Good return policy and Target return policy.