Did you know that all products do not have the same return policy? while some products have a standard return policy, there is always some product that has certain exceptions in their return policy. So before buying anything from Kohl’s, it is important to know Kohl’s return policy and conditions for different items. Here, we have covered all the necessary aspects of Kohl’s returns & exchanges along with how you’ll get your refund.
What is Kohl’s Return Policy?
For most items, Kohl’s return policy offers a return window of 180 days from the date of purchase. The items should not be damaged or worn and the original receipt should be present for a hassle-free return. Kohl’s premium electronic rage follows a 30-day return deadline and needs original packaging. For beauty products, you have 60 days to return them in new or slightly used condition.
|Return Period||180 Days|
|Return Method||1. In-store
|Extended Return Policy||Purchases made between 1s Nov and 25th Dec can be returned till 31st Jan.|
Can I Return My Sephora Purchase At Kohls?
Sephora purchases at Kohls’s can be returned at any Kohl’s store location. The item must be in new or gently used condition. You can return it within 60 days from the date of purchase and with a valid receipt or account/tender lookup.
How Can I Find My In-Store Receipt?
If you have lost your receipt, simply head back to the store. The store support executive might help you look through their system and get you a copy of your original receipt.
How Do I Return My Kohls Purchase?
You can return your goods at Kohls by many different methods. You can return online products in a store or by mail. Instore purchases are returned only in their store.
In-Store Purchase Returns
If you bought the item from Kohl’s store then you cannot return it by mail, you have to return it to their store only. If you have an original receipt you can have a refund or exchange it quickly without any difficulties. Without an original receipt, Kohl’s will verify your return request and then take up some possible actions. To know more about the same visit Kohl’s Return Policy page here.
Online purchase – Return via mail
As the world is moving the digital majority of people opt for this method as it provides more convenience for them. This means those who want to just waste their energy and visit the store to return your purchase when you can do it with just a few clicks at home on your computer, laptop, or mobile.
Here are the steps to return your online purchase via mail at kohls–
- You must log in to your Kohl’s account.
- Reprint your packing slips from Kohls.com. Also, Fill up the return form and take out a print of it.
- Pack your item properly, recommended that you pack it like the new one.
- Stick both of these documents with your packaging.
- Select the date and destination, it will be filled by default automatically according to your history. Finally, send your package.
Easy wasn’t it. These were some simple steps to return your online purchased goods online via mail. Further, if you want to return it to the nearest Kohl’s store. Don’t forget the initial points of Kohl’s Return Policy which was discussed above, it will help you to get a full refund.
Online purchase – Return In-store
No matter what you think about online returns but in-store returns are considered the quickest and easiest way to return your product. You just need to bring the item which is to be returned along with the purchase slip to the nearest Kohl’s store. After that, all the further procedures will be carried out by their customer care. Also, the refund process becomes easy and quick with this method. In case you lost your purchase slip you can reprint it from Kohls.com.
Kohl’s Return Policy No Receipt
If you made a purchase from Kohl’s and lost your receipt then there is nothing to worry about. According to kohl’s return policy customers who have purchased from Kohls and want to return and exchange their product can do it without much hassle. Those who made their payment using Kohl’s charge or another credit card can request Kohl’s customer support to look for their receipt in their database. Once the receipt is found they can get a refund or even an exchange. If somehow the receipt is not being located then merchandise would be credited to them for future purchases.
Extended Holiday Returns
Holiday seasons can be stressful and making a return just gets that much tougher. Kohl’s give their customer an extended holiday return that allows customers to return any product purchased between 1st November and 25th December till 31st January.
Kohl’s Return Policy Shoes
The return policy of kohl’s is quite favourable for its customers. It allows customers to enjoy a 180 days return policy on slightly worn high heels, boots, slippers, and other kinds of footwear. The shoebox and the receipt are a must for a return, refund, or exchange.
Kohl’s Return Policy – Exceptions
Now some other exceptions described in Kohl’s Return Policy, items including electronic premium items have a 30day return period. Hence, this means you may not get any discount on these items. Although you will still earn Kohl’s Cash and Yes2You Rewards if you buy these products. Also, you can redeem these rewards and cash and use them to buy other goods on Kohl’s online store.
Some of the exception items and categories are premium electronic items, athletics, sunglasses, branded (Kohl’s), consumables, toys, sports, beauty & makeup, etc.
Things To Keep In Mind
- The items must be returned in the SAME condition as they were delivered to you.
- The packaging must be as perfect as it was in the original one.
- The items and products should not be damaged.
- You must keep it with utmost care to return.
- You must have a valid receipt or purchase slip.
- All the parts that came along with the product should be present including the information and guide booklet.
Note: There is no need for you to return your purchase if the price you paid bothers you. You may check out Kohl’s price match policy and request a price match/price adjustment.
Kohl’s Exchange Policy
Once your return request is accepted you must have decided on the new product you want in exchange. For a purchase made once, a refund and exchange are possible only once. According to Kohl’s standard return policy, you can enjoy a 180 days exchange on standard items. However, it must be remembered that an overly worn or torn item cannot be used for exchange.
|Exchange Period||180 Days|
|Exchange Method||1. In-store
Kohl’s Refund Policy
Kohl’s will give a replacement or even a refund if you have an original receipt of the purchase you made. However, in some cases, you will have to accept a replacement if the item is used or is not eligible for a refund. On average, your refund will take up to 14-15 days. In this much time, your refund will arrive in your bank account, but it may take up some time to display in your account according to your bank’s processing speed. If you have purchased Kohl’s cash and rewards then as stated in Kohl’s Return Policy your refund will be directed to your bank account and an equivalent amount is deducted from your Kohl’s rewards/cash.
|Refund Period||Within 10-15 Business Days|
|Refund Method||Original Mode of Payment|
Kohl’s Covid-19 Response
Due to the pandemics Kohl’s decided to close their store till the government guidelines to reopen the store. They are trying their best to serve people so the people can use Kohl’s.com for buying any item and they will ship to you. Due to this situation, the period for the return policy also increased. As you know that the return policy is for 180 days but due to covid-19 you can return the product within 30 days after the store gets opened.
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Frequently Asked Questions
Can you return worn shoes to Kohls?
Yes, but you may be charged depending on the condition of the shoes.
Is Kohl's an Amazon drop off?
Amazon returns at Kohls. Now Kohl’s will pack, label, and send your return to Amazon on your behalf.
What is kohl's return policy without a receipt?
Yes, but you have to settle with a replacement and will not get a refund without the original receipt.
What is the period for returning the product?
Kohl’s allows you a huge amount of time of about 180 days to return your product.
In how many days will I get my refund back?
On average, your refund will take up to 14-15 days.
Also, Keep in Mind
To enjoy a smooth return experience it is a must that the original receipt is present and the product condition is as good as new. So this was all about Kohl’s Return Policy. Till now your all doubts must have been clear about kohl’s and its policies. You can ask questions in the comment box if you have any doubts about today’s article. Your questions will be added to our FAQs so that they can help others with similar problems. Also, check out the return policies of Zara and Apple. Don’t forget to leave your feedback, it helps us to improve our content.