Kroger has made its name as one of the leading supermarket stores in the US, selling a wide range of foods and beverages, dairy products, meat, as well as beauty and personal care products. But what if you made a mistake buying something? The good thing is you may ask for a return or exchange. Follow our guide on the Kroger return policy and know all the return requirements that can help you get your money back.
What is Kroger Return Policy?
If you are not satisfied with your purchase from Kroger, the 30 days Kroger return policy will help you return most of their products. For a full refund to your original mode of payment, a paper or digital receipt is needed at the time of return. The return policy of Kroger also covers non-receipt returns which we will discuss later in the article.
Are Kroger Returns Free?
Yes, Kroger returns are free. You don’t have to pay any additional fees as shipping fees and handling charges.
Can I return Baby Formula At Krogers?
Yes, the Baby formula can be returned or exchanged if the original receipt is there with you and the packet is sealed and in good condition.
How To Return At Kroger?
You can easily return your item to a closeby Kroger store. This goes for both in-store as well as online purchases. Return through the mail is not possible even for online purchases from their website. So, take your item with the purchase receipt (if you have one) back to the store. A store executive will verify the item and initiate a refund to the original mode of payment.
Note – Returns must be made within 30 days after the purchase. If you fail to do so then Kroger reserves the right to deny your return.
Additionally, you can also return your Kroger purchase at any of the Kroger family of stores. These include Fred Meyer, Baker’s, Fry’s, Food 4 Less, King Soopers, Ralph’s, and many more.
Kroger Return Policy Without Receipt
A Kroger purchase receipt is necessary to make a return for a full refund. But what if a receipt is not available? can you return items without a receipt? Yes, but for this, the Kroger return policy covers refunds in the following way.
- If the initial purchase was under $10, you’ll receive a cash refund for eligible returns.
- For purchases over $10, they’ll issue you a Kroger Company Family Of Stores Merchandise Gift card. This gift card can be used at any of the Kroger family of stores.
Kroger Return Policy Exceptions
Returns On WIC – Kroger and any of its family stores do not provide refunds on any product purchased with WIC. You can only exchange these products for the same one.
Returns On Baby Formula – A receipt is very necessary to exchange or get a refund on baby formula. Also, as per USDA regulation, returns are not possible on baby formula purchased using WIC. You can only exchange it for the same product.
iPhone and Apple watch users may also want to know if Kroger accept Apple Pay.
Returns on Tobacco, Beer, Alcohol, and other Liquor are governed by state/local laws. Kroger return policy covers returns on these only if your area of residence permits returns on liquor. If not, then these items cannot be returned to Kroger.
Kroger Exchange Policy
For a wrong purchase or any other issues with the item, you can ask for an exchange instead. You have 30 days to exchange your item at a Kroger or its family store. Also, remember to carry the receipt. For exchanges without a receipt, you may have to get the approval of the store manager. Some of the returns and exchanges will depend on your location and store. For any queries, get in touch with Kroger customer care.
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Kroger Refund Policy
On successful return to a Kroger or its family store, your refund will be credited to the same payment method that you used to purchase the item (this includes cash payments, credit card, and EBT/SNAP card purchases). Any check payments will be refunded in cash. It may take a maximum of 10 days for the refund to reflect in your bank account.
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Kroger Covid-19 Response
During these crucial times, Kroger’s topmost priority is to create a safe working and shopping environment for their store members and customers. For this, Kroger has taken the following steps.
- Check lanes and pharmacy is equipped with Protective plexiglass barriers
- At Kroger stores, senior citizens get dedicated shopping hours.
- Stores and accessories are subject to regular cleaning and disinfecting.
- Only several customers can enter the store at a time.
- The store management is ensuring social distancing.
- Wearing a face mark is mandatory for customers as well as store executives.
Frequently Asked Questions
How will I receive the refund amount?
For the most part, you will receive your refund to the original form of payment. For check payments, the store will issue you a cash refund
Can I order medicines?
Yes, you can order prescribed medicines.
In how many days can we return the product?
The return window is open for 30 days from the date of your purchase.
Are all items returnale?
No. Returns on liquor items are subject to local laws and you may not be able to return them.
When will I get my refund?
The refunds will reflect in your account within 10 days maximum.
For buyer’s satisfaction, Kroger return policy provides their customers with 30 days period to make an exchange or return. A receipt will help you get a full refund on eligible items. You can easily return your purchase at a Kroger store or Its family store within 30 days after the purchase. Without a receipt, you can only get a maximum $10 cash refund. Anything more that than will be refunded as a merchandise gift card. Hope this was helpful. You can also read the H&M return policy and Old Navy return policy