Lenovo is a well-known brand that sells good quality products. However, if you are unsatisfied with a product from Lenovo, they have a return policy. If you have any doubts regarding the Lenovo Return Policy, this article will surely help you out. Kindly read the entire article and you will know the important information regarding the Lenovo exchange and refund policy. So if you are wondering if a Lenovo laptop return policy will let you return your laptop without any issues then keep reading.
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What is the Lenovo Return Policy?
The Return policy of Lenovo is really quite simple and easy to understand. According to the Lenovo Return Policy, you can return a product via mail or simply to a Lenovo outlet. An item purchased from Lenovo.com has to be returned within 30 days from the date of the delivery whereas an item purchased from a Lenovo outlet has to be returned within 14 days of the date of purchase.
Are Lenovo Returns Free?
Yes, Lenovo does not charge any return shipping fee, restocking fee or handling charges from its customers.
Can I return My Lenovo Software Package?
Yes, you can return the software package if the terms and conditions are not accepted. Additionally, for media-based software, the outer package must be sealed and not opened.
How To Return My Lenovo Purchase?
According to Lenovo’s return policy, the return can be initiated both in-store and online. The step by step process is described in detail.
Lenovo Return Policy In-Store
If you have purchased your product from a Lenovo outlet, you can walk into the outlet for a return. There are some basic conditions to returning which you have to follow in order to be eligible for a full refund on a return. If you happen to purchase more than 5 units of a product, you might have to pay a restocking price of 15% of the price paid. Here are a few things you have to keep in mind if you want to return a product.
- Return a product within 14 days of purchase.
- You also have to keep all the papers intact with the product.
- When you go to the store, remember to take the purchase receipt with you.
- Make sure you do not make any changes in the software of the product or it will not be accepted.
- Pack the item properly, just like you received it, and ship it.
Lenovo Return Policy Online
According to the Lenovo return policy, purchases made from Lenovo.com must be returned by mail within 30 days from the delivery date. The online returns are also subject to the same terms and conditions. In order to return by mail, you have to follow the simple steps below.
- Firstly, visit the official Lenovo website and log in to your account from where you made the purchase.
- Go to the order section and select the item you wish to return.
- Once you select that, answer the prompted questions and follow the instructions.
- Pack the product properly.
- You will be sent shipping labels and an RMA number, keep one with yourself and stick the other one to the parcel.
The parcel can be mailed from a post office or you can opt for FedEx. Shipping charges will be refundable only if Lenovo delivers a wrong product or a defective one. If things are as per the conditions, the refund amount will reflect in your account within 7 days.
Exceptions to the Lenovo Return Policy
If you have purchased single units of Lenovo products, you are eligible for a full refund. This is only if you return within 14 days of purchase and in the original packaging. If you have purchased more than 5 units of a product, the shipping and handling charges will be applicable. The online returns are also subject to a 15% restocking fee. Any product without a receipt will not be accepted.
Lenovo Exchange Policy
According to the Lenovo return policy, if the store has delivered the wrong or damaged item, you can ask for an exchange. This will not cost you any shipping charges provided you return the product in its original condition. However, you cannot request an exchange for a distinct product. Lenovo allows you to request an exchange for the same identical item only.
Lenovo Refund Policy
The refund will be initiated after the Lenovo store has inspected the returned item. The Lenovo return policy states that they will accept returns only when the conditions are satisfied. Generally, it takes around 7 days for the amount to reflect in your account. However, when returning a product via mail, the refund can take around 7-10 calendar days after they receive your shipment. No partial return in any case along with the shipping charge will be deducted from the amount.
Lenovo Covid-19 Response
Lenovo helped the communities battle against covid-19. They continue to take a leading role in helping the global response to covid-19. The employees are asked to work from home so that they can be prevented from this virus. Even after closing the stores, they work harder so that they can continue producing and developing the products that our customers use to address the challenges they face. Lenovo always keeps the people first and thus they refer to referring to our employees, partners, customers, or our communities.
Frequently Asked Questions
Can return a software product?
Software products have to be returned within 30 days.
Will shipping charges be deducted from my refund?
If Lenovo delivers the wrong product, no shipping charges will be deducted.
What is the customer care number?
To return a product, you can call on 1-855-253-6686 and choose option 1.
In how many days will my account be refunded back?
The amount will reflect in your account within 7 days.
What is the amount of restocking fees?
If you happen to purchase more than 5 units of a product, you might have to pay a restocking price of 15% of the price paid.
Also Keep in Mind
There are some key points that must be kept in mind when returning a product back to Lenovo. The Lenovo return policy states that the shipment must arrive within 10 days of generating the RMA. If you ship a product without the RMA, Lenovo is not responsible for the risk. If you liked this article, you can also check out the Microsoft Return Policy and Best Buy return Policy.