Lenovo is a well-known brand to sell good quality products. However, if you are unsatisfied with a product from Lenovo, they have return policies. The Lenovo Return Policy is what we are going to tell you about in today’s article. If you have any doubts regarding the Lenovo Return Policy, this article will surely help you out. Kindly read the entire article and you will know the important information on the same. We will also talk about the bulk purchases and what all charges might be charged for such returns. So we will start with the Lenovo Return Policy in the next section.
About Lenovo Return Policy
Didn’t you like a product you bought from Lenovo? don’t worry, the Lenovo Return Policy is really hassle-free. According to the Lenovo Return Policy, you can return the product within 14 days of purchase. Yes, unless you reach them within 14 days of purchase, your product might not be accepted. There are two ways you must have purchased any Lenovo product. Online purchase or from a Lenovo store. So we will discuss both the ways to return any product in detail below.
So you will get to know about the ways to return your product in the sections below. Choose the way that you find appropriate then.
Lenovo Covid-19 Response
Lenovo helped the communities battle against covid-19. They continue to take a leading role in helping the global response to covid-19. The employees are asked to work from home so that they can be prevented from this virus. Even after closing the stores, they work harder so that they can continue producing and developing the products that our customers use to address the challenges they face. Lenovo always keeps the people first and thus they refer to referring to our employees, partners, customers, or our communities.
In-store Lenovo Return Policy
If you have purchased your product from a Lenovo outlet, you can walk-in to the outlet for a return. There are some basic conditions to returning which you have to follow in order to be eligible for a full refund on return. If you happen to purchase more than 5 units of a product, you might have to pay a restocking price of 15% of the price paid. Here are a few things you have to keep in mind if you want to return a product.
- Firstly, as per the Lenovo Return Policy, you have to return a product within 14 days of purchase.
- You also have to keep all the papers intact that came along with it.
- When you go to the store remember to take the purchase receipt with you.
- Make sure you do not make any changes in the software of the product or it will not be accepted.
- Pack the item properly, just like you received it.
There is nothing specifically like partial returns or half credit. Goods failing to adhere to the basic return terms and conditions will not be accepted at any cost. A refund will only be initiated by the store if it is satisfied with the condition of your product. You will receive a refund on your account mainly but you may choose to get a cash refund. The amount will reflect in your account within 7 days. This will depend on your bank too.
Return by mail/ online return
Purchases made online are to be returned online only. The online returns are also subject to the same terms and conditions. In order to return by mail, you have to follow the simple steps below;
- Firstly, you have to visit the online site for Lenovo.
- Login in to your account from where you made the purchase. You can click here for the direct link.
- Go to the order section and select the item you wish to return and the quantity too.
- Once you select that, answer the prompted questions and follow the instructions.
- Pack the product properly.
- You will be sent shipping labels, keep one with yourself and stick the other one to the parcel.
The parcel can be mailed from a post office or you can opt for FedEx. Shipping charges will be refundable if Lenovo delivers a wrong product or a defective one. If things are as per the conditions, the refund amount will reflect in your account within 7 days.
The sections below will tell you more about the exchange and refund policy. Kindly read the entire article to get a clear understanding of the same. Also, follow the links that have more detailed information.
Exceptions to the Lenovo Return Policy
If you have purchased single units of Lenovo products, you are eligible for a full refund. This is only if you return within 14 days of purchase and in the original packaging. If you have purchased more than 5 units of a product, the shipping and handling charges will be applicable. The returns are also subject to a fee of 15%, for the restocking and the amount is charged on the price. Any product without a receipt will not be accepted. There will not be any partial refunds on any condition. Moreover, any damaged item is eligible for a return.
Exchange & Refund Policy
The refund will be initiated after the Lenovo store has inspected the returned item. Lenovo Return Policy will accept returns only when the conditions are satisfied. Refunds will be credited to your account directly. No partial return in any case and shipping charges will be deducted from the amount. Read the FAQs section too, hope you find some answers there.
If the store has delivered a wrong item or wrong model to you from the one you ordered, you can ask for an exchange too. this will not cost you any shipping charges. Provided you have to return the product in the same condition you received it, packed the same.
Links to related topics
Can return a software product?
Software products have to be returned within 30 days.
Will shipping charges be deducted from my refund?
If Lenovo delivers the wrong product, no shipping charges will be deducted.
What is the customer care number?
To return a product, you can call on 1-855-253-6686 and choose option 1.
In how many days will my account be refunded back?
The amount will reflect in your account within 7 days.
What is the amount of restocking fees?
If you happen to purchase more than 5 units of a product, you might have to pay a restocking price of 15% of the price paid.
This was all about the article on Lenovo Return Policy, we hope this was somewhat helpful to you. As per our research, we have tried to include all the important details about the same. If you feel we missed out on any important detail, do let us know in the comments below. Here, we have talked about the Lenovo Return Policy and also the exchange and refund policy in addition. Also, read the other articles from our side in the links above. Thank you for reading this, till we come up with a new article, looking forward to your feedback.