Lidl is one of the famous food chains in the U.S. Its inventory includes all sorts of foods such as frozen foods, bakery & dairy products, fresh produce, and seafood. You need to be careful while buying groceries. You need to make sure of the quality. Luckily, customers can return their groceries to Lidl if they are not happy with the purchase. However, you need to be aware of the Lidl return policy and its requirements to claim your refund.
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What is Lidl Return Policy?
As per the Lidl return policy, customers have 90 days from the purchase date to return their displeasing groceries. This policy applies to both Lidl branded as well as national brand and non-food items. You’ll need your purchase receipt to get a full refund of your money.
Is Original Packaging Necessary?
You’ll need to return your items in the original packaging for a hassle free return at Lidl.
What is Lidl Love It Guarantee?
This guarantee is exactly similar to the Lidl return policy aside from the fact that it only applies to Lidl private label items. This guarantee helps customers to return a Lidl brand item for a replacement or a full refund for quality issues or customer preference.
What Are the Exclusions to Lidl Love It Guarantee?
Alcohol, Lidl Surprise items, gift cards and national branded items are not covered and there is one more catch.
- When returning more than one item, Lidl Love It Guarantee will apply to only one eligible item.
How Can I Return My Lidl Purchase?
Unfortunately, we did not find much information on the return process at Lidl. Your only way is to visit the store. Find your nearest Lidl store.
- Take your item back to a Lidl store with purchase receipt
- Reach out to any executive and request a return.
There is one more option if you don’t want to visit a store. You may fill out their online contact form on the customer support page. Even though the form doesn’t have an option for return requests, you may choose “Other” from the drop-down menu and submit with necessary details.
Note: As you may have guessed, there is no surety that they’ll reach out to you before the 90-day return window. So, your safest bet is to return the item in person by visiting one of their stores.
Lidl Return Policy Without Receipt
You need to have the receipt in hand to get your full refund amount back. However, you may still return your groceries without a receipt. If you are missing the receipt then Lidl will provide you a store credit for the lowest selling price of that product.
While most items with receipt are refundable under the Lidl return policy, some exclusions still apply to returns on Lidl branded as well as national brand items. Here are the non-refundable items.
- Lidl surprise items
- Alcoholic drinks
- Gift cards
Lidl may also restrict returns that are not related to quality and customer preference. For more details on exclusions, see your nearest Lidl store.
You May Also Read: Kroger Return Policy
Lidl Exchange Policy
As we said, if there is a quality issue, customers are free to return any Lidl branded item and try out another one free of cost. Exchanges are also supposed to follow the same 90-day return window and exclusions to the Lidl return policy. You may head to the store to replace your Lidl brand or national brand groceries.
You May Also Read: Asda Return Policy
Lidl Refund Policy
Upon returning your items before the 90 days return window, the store promises a full refund as long as you have the receipt.
- With receipt, refunds are subject to your original payment method. You’ll get a cash refund if you paid via cash and a bank account refund if you used a credit card.
- Non-receipt returns are eligible for store credits to use for future purchases. This store credit will be equivalent to the product’s lowest selling price.
- Lidl gift cards are non-refundable which means you cannot convert the amount into money.
Frequently Asked Questions
1. Does Lidl accept returns on non-food items?
Yes. All Lidl brand, national brand as well as non-food items are eligible for return within 90 days of purchase
2. How do I return my groceries at Lidl?
Simply bring your item and receipt to the store and talk to any store employee.
3. Is receipt necessary to return at Lidl?
Receipt is necessaty to get your money back in full. However, if you are missing the receipt, then you'll still get their store credit for your future purchase.
4. Is there a way to return online to Lidl without having to visit a store?
You may submit an online contact request, but it doesn't have an option related to return. It's likely you won't hear from them before the 90-day window closes. So the best option is to visit a Lidl store.
Also, Keep In Mind
The Lidl return policy promises a full refund of money on returning eligible items with their purchase receipt. You have 90 days to return both Lidl branded and national brand items back to their store. Lidl will refund you to your original form of payment. Their Love It guarantees also helps you to get a replacement on one Lidl brand item if it has quality issues. However, this excludes returns on alcoholic drinks and items categorized as Lidl surprise items.